[imp] Some of our users are loosing their mails.

ANANT S ATHAVALE asa at isac.gov.in
Thu Feb 20 04:54:38 UTC 2014


Dear List,

The users are using horizontal view.  They click on a message and it gets
displayed at the bottom half.  This also makes check box left to that
message getting selected. 

Now, they scroll down to see some other mails and while viewing, they
decide to select some mails which can be deleted without even
opening/seeing.  So, they do it by checking/clicking on the check box and
by now, they have already forgotten that, there is one message on the top,
which is already selected as it was being viewed.

Now, they click on Delete.  So, this makes one extra mail getting deleted,
though they don't intend to delete it.

Though, I feel, it is the user who is doing the mistake, but, how to avoid
this happening, even unknowingly.
-- 
           Regards
            Anant
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