[imp] Some of our users are loosing their mails.

[ANANT S ATHAVALE]

  ----- Message from Michael M Slusarz <slusarz at horde.org> ---------
   Date: Thu, 20 Feb 2014 00:03:48 -0700
   From: Michael M Slusarz <slusarz at horde.org>
Subject: Re: [imp] Some of our users are loosing their mails.
     To: imp at lists.horde.org

> Quoting ANANT S ATHAVALE <asa at isac.gov.in>:
>
>> ----- Message from Michael M Slusarz <slusarz at horde.org> ---------
>>    Date: Wed, 19 Feb 2014 23:33:54 -0700
>>    From: Michael M Slusarz <slusarz at horde.org>
>> Subject: Re: [imp] Some of our users are loosing their mails.
>>      To: imp at lists.horde.org
>>
>>> Quoting Simon B <simon.buongiorno at gmail.com>:
>>>
>>>> On 20 Feb 2014 05:54, "ANANT S ATHAVALE" <asa at isac.gov.in> wrote:
>>>>> Dear List,
>>>>>
>>>>> The users are using horizontal view.  They click on a message and it
>>>>> gets
>>>>> displayed at the bottom half.  This also makes check box left to
that
>>>>> message getting selected.
>>>>>
>>>>> Now, they scroll down to see some other mails and while viewing, they
>>>>> decide to select some mails which can be deleted without even
>>>>> opening/seeing.  So, they do it by checking/clicking on the check
box
>>>>> and
>>>>> by now, they have already forgotten that, there is one message on the
>>>>> top,
>>>>> which is already selected as it was being viewed.
>>>>>
>>>>> Now, they click on Delete.  So, this makes one extra mail getting
>>>>> deleted,
>>>>> though they don't intend to delete it.
>>>>>
>>>>> Though, I feel, it is the user who is doing the mistake, but, how to
>>>>> avoid
>>>>> this happening, even unknowingly.
>>>>> --
>>>>
>>>> There's a confirmation preference isn't there?  To have a pop-up
>>>> confirming
>>>> deletes?  Turn it on and lock it?
>>>
>>> And/or use a trash mailbox.  So it is not a destructive action.
>>>
>>> michael
>>> --
>>>
>>> ___________________________________
>>> Michael Slusarz [slusarz at horde.org]
>>>
>>> --
>>> imp mailing list
>>> Frequently Asked Questions: http://wiki.horde.org/FAQTo unsubscribe,
>>> mail: imp-unsubscribe at lists.horde.org
>>
>> ----- End message from Michael M Slusarz <slusarz at horde.org> -----
>>
>> The main problem is, they should immediately realise that, they have
>> deleted a mail accidently.  The users would have either setup Trash
>> cleanup policy or they may be cleaning up on their own. Realilsing the
>> mistake later is a problem.
>
> At some point, a user has to accept responsibility for pressing the
> delete button.  You can't make deleting a process that takes seconds
> every time you do it or else the user wont use your program.
>
> IIRC, there was a study somewhere that indicated that the confirm delete
> file message in Windows was absolutely worthless.  After the first few
> times it was viewed, people just clicked OK blindly to remove the modal
> popup whether they meant to delete the message or not.  The popup did
> nothing to warn them - it was just an annoyance.
>
> Same here.  The Trash mailbox exists for precisely this purpose
> (analogous to the recycle bin on Windows).  Users know to search there
> if they accidentally remove something.
>
> I don't see the need for a modal popup warning in Trash mailbox either. 
> If people are individually deleting messages from the Trash, they have
> gone out of their way to go into there, select individual messages, and
> click Delete.  This is *2* times they have indicated they want to delete
> that message.  If that is not confirmation that they really want the
> message deleted, then nothing is. (Again... a modal popup is NOT going
> to help here for the same reasons as stated above.)
>
> Or else you can simply disable deletions in the Trash mailbox and rely
> on a logintask/cron job to periodically clean out the trash.  Then users
> could never permanently delete messages on their own.
>
> michael
> --
>
> ___________________________________
> Michael Slusarz [slusarz at horde.org]
>
> --
> imp mailing list
> Frequently Asked Questions: http://wiki.horde.org/FAQTo unsubscribe,
> mail: imp-unsubscribe at lists.horde.org

----- End message from Michael M Slusarz <slusarz at horde.org> -----

I agree with everything.  But, still not clear why a mail should get
selected when opened for viewing.  If I get a clarification on this, I can
convince my users.  I know, there may be very genuine technical reason
behind it, which I am unable to think of.  Please clarify. 

I know, the efforts which has gone through developing this application by
you is tremendous and it is very easy to question somebody, but when it
comes to implementation, there will be some technical constraints.

So, just wanted to understand the same, so that, it is easy for me to
convince my users, why such behaviour.
-- 
           Regards
            Anant
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