[Tickets #588] NEW: Change default Queue selection in whups

[bugs at bugs.horde.org]

DO NOT REPLY TO THIS MESSAGE. THIS EMAIL ADDRESS IS NOT MONITORED.

Ticket URL: http://bugs.horde.org/ticket/?id=588
-----------------------------------------------------------------------
 Ticket     | 588
 Created By | rostetter at mail.utexas.edu
 Summary    | Change default Queue selection in whups
 Queue      | Whups
 State      | New
 Priority   | 1. Low
 Type       | Enhancement
 Owners     | 
-----------------------------------------------------------------------


rostetter at mail.utexas.edu (2004-09-15 12:53) wrote:

When creating new tickets, the average user seems incapable of picking the
correct queue, and leaves it at the default value.  So 90% of the bugs are
misfiled into the first queue in the list.  Proposed solution is to not
default
the Queue selection box to the first queue, but instead make them actually
select a Queue entry from the list, hoping that in doing so they will take
the time to select the correct queue.