[Tickets #766] Whups as Helpdesk

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Ticket URL: http://bugs.horde.org/ticket/?id=766
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 Ticket     | 766
 Updated By | david at tmv.gov.tw
 Summary    | Whups as Helpdesk
 Queue      | Whups
 State      | Assigned
 Priority   | 1. Low
 Type       | Enhancement
 Owners     | Horde Developers
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david at tmv.gov.tw (2004-11-21 16:36) wrote:

Hi there:
In many places,The bug tracking system is very similar to a customer service
tracking system.
First,customer would like to know what is the situation of my ticket is.
Second,history is good and always welcome for customer .
Third,Who handle my problem ?

However ,Most of customer's question within personel information should not
be public and search able by other customers.

In such situation,the search scope for guest should be restricted.
If someone wanna WHUPS act as a service tracking system.My opion will be :To
see their own ticket,the guest *MUST* provides ticket number and mail
address that shown in the received notification message.