[Tickets #2679] Possible Webmail Bug dropping email addresses

bugs@bugs.horde.org bugs at bugs.horde.org
Mon Sep 26 07:31:53 PDT 2005


DO NOT REPLY TO THIS MESSAGE. THIS EMAIL ADDRESS IS NOT MONITORED.

Ticket URL: http://bugs.horde.org/ticket/?id=2679
-----------------------------------------------------------------------
 Ticket             | 2679
 Updated By         | rob.callahan at dal.ca
 Summary            | Possible Webmail Bug dropping email addresses
 Queue              | IMP
 Version            | HEAD
 State              | Feedback
 Priority           | 2. Medium
 Type               | Bug
 Owners             | 
-----------------------------------------------------------------------


rob.callahan at dal.ca (2005-09-26 07:31) wrote:

Ignore my first post then. Heres the headers and error messages and SMTP
logs from those emails. What is going on is that when someone sends an email
from Webmail, somewhere between there and the SMTP server (using IMAP
protocol) email addresses of recipients are being lost. This is an
intermittant thing and is happening with emails having attachments for only
a few particular users. The example shown has one person sending to 40
recipients, but only 39 appear when SMTP receives it. The forwarded message
shows julia.wright at dal.ca from someone who successfully received it, but she
does not get the email herself even tho she is listed. SMTP shows she is not
on the list. The other is another example of an error.




Here are the email headers:


1.
----- Forwarded message from Jason.Haslam at dal.ca -----
Date: Wed, 07 Sep 2005 13:43:13 -0300
From: Jason Haslam <Jason.Haslam at dal.ca>
Reply-To: Jason Haslam <Jason.Haslam at dal.ca>
Subject: Fwd: A form-fillable travel claim form
To: "Wright, Julia " <julia.wright at dal.ca>

>X-Sieve: CMU Sieve 2.2
>Date: Wed, 7 Sep 2005 13:37:30 -0300
>From: Carole Poirier <Carole.Poirier at Dal.Ca>
>To: "Barker, William" <william.barker at ukings.ns.ca>,
> "Baxter, John "
> <jbaxter at Dal.Ca>,
> "Bennett, Lyn " <lyn.bennett at Dal.Ca>,
> "Brittan, Alice"
> <abrittan at Dal.Ca>,
> "Choyce, Lesley " <lchoyce at Dal.Ca>,
> "Dawson, Carrie"
> <cvdawson at Dal.Ca>, "Diepeveen, Len " <diepev at Dal.Ca>,
> "Djordjevic, Ivana "
> <IV610512 at Dal.Ca>,
> "Evans, David" <dhevans at Dal.Ca>,
> "Fraser, Graham"
> <ar199 at chebucto.ns.ca>,
> "Furrow, Melissa " <mfurrow at Dal.Ca>,
> "Greenfield,
> Bruce " <greenfld at Dal.Ca>,
> "Haslam, Jason " <jason.haslam at Dal.Ca>,
> "Huebert, Ronald " <rhuebert at Dal.Ca>,
> "Irvine, Dean " <dean.irvine at Dal.Ca>,
> "Keating, Clare " <clarekeating at hfx.eastlink.ca>,
> "Lawrence, Sean "
> <sean.lawrence at Dal.Ca>,
> "Leitch, Rory " <rleitch at Dal.Ca>,
> "Luckyj,
> Christina " <luckyj at Dal.Ca>, "Luo, Shao-Pin " <sluo at Dal.Ca>,
> "MacGregor,
> Tiree " <t.macgregor at Dal.Ca>,
> "Maitzen, Rohan " <rmaitzen at Dal.Ca>,
> "Martin,
> Ann" <ann.martin at Dal.Ca>,
> "Matthias, David " <dmatthia at Dal.Ca>,
> "McNeil,
> David " <dmcneil at Dal.Ca>, "Meek, Heather " <hmeek at Dal.Ca>,
> "Paradis,
> Kenneth " <kenneth.paradis at Dal.Ca>,
> "Robertson, Patricia "
> <ngrobert at Dal.Ca>,
> "Ross, Trevor " <tross at Dal.Ca>, "Stewart, Anthony "
> <afstewar at Dal.Ca>,
> "Stone, Marjorie " <mistone at Dal.Ca>,
> "Swan, Julia "
> <jswan at supercity.ns.ca>,
> "Tetreault, Ronald " <tetro at Dal.Ca>,
> "Thompson,
> Judith " <jthompso at Dal.Ca>,
> "Wainwright, Andrew " <darl at Dal.Ca>,
> "Wright,
> Julia " <julia.wright at Dal.Ca>
>Cc: "Kenney, Martha" <mkenney at Dal.Ca>,
> "MacIsaac, Mary Beth"
> <gradengl at Dal.Ca>,
> "Poirier, Carole " <carole.poirier at Dal.Ca>,
> "Streeter,
> Mark" <jstreete at Dal.Ca>
>Subject: A form-fillable travel claim form
>User-Agent: Internet Messaging Program (IMP) H3 (4.0.3)


2.
------------------------ Headers of message sent by Andrew Wainwright
-------------

Return-Path: <Andrew.Wainwright at Dal.Ca>
Received: (from apache at localhost)
by KIL-UPT-3.UCIS.Dal.Ca (8.12.11/8.12.11/Submit) id j8FIkdKw020155;
Thu, 15 Sep 2005 15:46:39 -0300
Received: from AWainwright.English.Dal.Ca (AWainwright.English.Dal.Ca
[129.173.64.115]) by my3.dal.ca (Horde MIME library) with HTTP for
<darl at dal.ca>; Thu, 15 Sep 2005 15:46:39 -0300
Message-ID: <20050915154639.g2w4jyvgjs8w40ss at my3.dal.ca>
Date: Thu, 15 Sep 2005 15:46:39 -0300
From: JA Wainwright <Andrew.Wainwright at Dal.Ca>
To: acompton at unbsj.ca
Cc: paulmilton at telus.net, tremblay at stthomasu.ca, creelman at unbsj.ca,
afurlong at upei.ca, alan.young at acadiau.ca, cnicholson at ed.ac.uk,
fuller at hhs.bham.ac.uk, john.baxter at Dal.Ca, carrie.dawson at Dal.Ca
Subject: Literary Atlas
MIME-Version: 1.0
Content-Type: text/plain;
charset=ISO-8859-1
Content-Disposition: inline
Content-Transfer-Encoding: 7bit
User-Agent: Internet Messaging Program (IMP) H3 (4.0.3)

--------------------- Error Message recived by Andrew.Wainwright
----------------------

Date: Thu, 15 Sep 2005 15:46:39 -0300 [15:46:39 ADT]
From: Mail Delivery Subsystem <MAILER-DAEMON at KIL-UPT-3.UCIS.Dal.Ca>Add to
Address
book (MAILER-DAEMON at KIL-UPT-3.UCIS.Dal.Ca) Canada
To: Andrew.Wainwright at dal.caAdd to Address book (Andrew.Wainwright at dal.ca)
Subject: Returned mail: see transcript for details
Part(s): Download All Attachments (in .zip file)
Headers: Show All Headers
Error 
ERROR: Your message could not be delivered.
The mail server generated the following error message:

The original message was received at Thu, 15 Sep 2005 15:46:39 -0300
from apache at localhost

----- The following addresses had permanent fatal errors -----
@
(reason: 550 5.1.1 User unknown)

----- Transcript of session follows -----
550 5.1.1 @... User unknown 

Info 
Additional message error details can be viewed HERE.
The text of the returned message can be viewed HERE.

---------------------------




Here are the SMTP logs:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
There were 40 recipients listed in the text of the email. The SMTP logs
only show 39 recipients being passed in the SMTP protocol, the one missing
address being Julia Wright's. Here are the details:

Here is the date and sender of the message:

Date: Wed, 7 Sep 2005 13:37:30 -0300
From: Carole Poirier <Carole.Poirier at Dal.Ca>

Here is the initial smtp.dal.ca log entry for the email, showing that
there were 39 recipients:

Sep 7 13:37:31 KIL-SM-1 sendmail[31761]: j87GbVZL031761:
from=<Carole.Poirier at Dal.Ca>, size=143011, class=0, nrcpts=39,
msgid=<20050907133730.xay6bflhe90k4s08 at my5.dal.ca>, proto=ESMTP,
daemon=MTA, relay=KIL-UPT-5.UCIS.Dal.Ca [129.173.1.165]

Then there is a log message showing the email was split into two queue
entries:

Sep 7 13:37:31 KIL-SM-1 sendmail[31761]: j87GbVZL031761: split:
count=1, id=j87GbVZM031761

Here are the log entries that list the recipients of the email:

Sep 7 13:37:31 KIL-SM-1 sendmail[31768]: j87GbVZL031761:
to=<william.barker at ukings.ns.ca>, delay=00:00:00, xdelay=00:00:00,
mailer=smtp, pri=1313011, relay=admin.ukings.ns.ca.
[134.190.92.50], dsn=2.0.0, stat=Sent (Data received OK.)

Sep 7 13:37:32 KIL-SM-1 sendmail[31768]: j87GbVZL031761:
to=<ar199 at chebucto.ns.ca>, delay=00:00:01, xdelay=00:00:01,
mailer=esmtp, pri=1313011, relay=lich.chebucto.ns.ca.
[192.75.95.79], dsn=2.0.0, stat=Sent (S90733AbVIGQhb message
accepted)

Sep 7 13:37:32 KIL-SM-1 sendmail[31768]: j87GbVZL031761:
to=<clarekeating at hfx.e astlink.ca>, delay=00:00:01,
xdelay=00:00:00, mailer=esmtp, pri=1313011,
relay=smtpin.eastlink.ca. [24.222.0.18], dsn=2.0.0, stat=Sent (ok:
Message 359371087 accepted)
Sep 7 13:37:36 KIL-SM-1 sendmail[31768]: j87GbVZL031761:
to=<jswan at supercity.ns.ca>, delay=00:00:05, xdelay=00:00:04,
mailer=esmtp, pri=1313011, relay=mail.supercity.ns.ca.
[24.222.76.31], dsn=2.0.0, stat=Sent (Ok: queued as49B03CA6DC)

Sep 7 13:37:32 KIL-SM-1 sendmail[31770]: j87GbVZM031761:
to=<carole.poirier at Dal.Ca>,<gradengl at Dal.Ca>,<mkenney at Dal.Ca>,<jstreete at Dal.
Ca>,
<darl at Dal.Ca>,<jthompso at Dal.Ca>,<tetro at Dal.Ca>,<mistone at Dal.Ca>,<afstewar at Da
l.Ca>,
<tross at Dal.Ca>,<ngrobert at Dal.Ca>,<kenneth.paradis at Dal.Ca>,<hmeek at Dal.Ca>,
<dmcneil at Dal.Ca>,<dmatthia at Dal.Ca>,<ann.martin at Dal.Ca>,<rmaitzen at Dal.Ca>,
<t.macgregor at Dal.Ca>,<sluo at Dal.Ca>,<luckyj at Dal.Ca>,<rleitch at Dal.Ca>,
<sean.lawrence at Dal.Ca>,<dean.irvine at Dal.Ca>,<rhuebert at Dal.Ca>,
<jason.haslam at Dal.Ca>,<greenfld at Dal.Ca>,<mfurrow at Dal.Ca>,<dhevans at Dal.Ca>,
<IV610512 at Dal.Ca>,<diepev at Dal.Ca>,<cvdawson at Dal.Ca>,<lchoyce at Dal.Ca>,
<abrittan at Dal.Ca>,<lyn.bennett at Dal.Ca>,<jbaxter at Dal.Ca>,
delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=1313011,
relay=imap.ucis.dal.ca. [129.173.1.98], dsn=2.0.0, stat=Sent
(j87GbVtP022718 Message accepted for delivery)











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