[Tickets #4224] Incorrect handling of iso-8859-1 emails

[bugs@bugs.horde.org]

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Ticket URL: http://bugs.horde.org/ticket/?id=4224
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 Ticket             | 4224
 Updated By         | Jan Schneider <jan at horde.org>
 Summary            | Incorrect handling of iso-8859-1 emails
 Queue              | IMP
 Version            | 4.1.1
 Type               | Bug
 State              | Feedback
 Priority           | 1. Low
 Owners             | 
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Jan Schneider <jan at horde.org> (2006-08-24 08:54) wrote:

>> No, a screenshot doesn't help at all.
>
> Perhaps you should take a look first? You can clearly see the 
> errorneus characters on the screenshot. I can even, if you want, give 
> you url, username/passwd for the test account if you don't want to 
> look at the screenshot.

No thanks, I won't troubleshoot your server for free.

> It shows, depending on browser, illegal characters for the given 
> encoding. What else do you need to know? The body of the email is 
> shown wrong. I've asked several other users that use horde webmail, 
> how that email looks like. They have all reported that the 
> scandinavian characters, namely, ä and ö, do not look out correctly.

Do they all use the same Horde server?

> Could you please specify the exact details you require, as I am 
> exhausted on any ideas what else I could give you. If you won't even 
> bother to look at the screenshot, then I have no idea short of giving 
> you the test account access on how to continue from here.

- which client is used to send the message?
- does the message look correct in other clients?
- which charset does the message have?
- can you upload the source of the message?
- what charset is used to display the pages in the browser?
- did you install the iconv/mbstring extensions?
- did you read docs/INSTALL and try test.php?
- does this happen with all messages or only some?
- what did you already try to troubleshoot the problem?
- did you read http://www.chiark.greenend.org.uk/~sgtatham/bugs.html and
http://freshmeat.net/articles/view/149/?