[Tickets #5215] Re: Logging for deleted messages

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Ticket URL: http://bugs.horde.org/ticket/?id=5215
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 Ticket             | 5215
 Updated By         | webadmin at ualberta.ca
 Summary            | Logging for deleted messages
 Queue              | IMP
 Version            | 4.1.2
 Type               | Enhancement
 State              | Feedback
 Priority           | 1. Low
 Owners             | 
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webadmin at ualberta.ca (2007-04-11 07:13) wrote:

> I don't think this makes sense for a broader audience. Any other
opinions?


Really?  You'd think that detailed administrative logs would be quite
valuable - especially for larger installations.  In an educational
environment such as ours I have had to deal with this over and over again
- the students can get quite creative when they haven't done their
homework or project.  The onus always comes back to us to show that no,
Imp did NOT do something it shouldn't have... YOU did, but without
reasonably detailed logs we couldn't prove anything.

This has already been useful... yesterday morning I was glancing through
the logs to see what information I was getting from the new additions and
right off the bat I saw a user that had deleted his trash folder and his
sent mail folder.  Sure enough about an hour later the help desk got a
call from that user complaining about how horrible the system was because
it was deleting things by itself.  

It's also interesting to see how users are actually using the empty trash
function.  You can tell that certain users have set their inbox page
length to, say, 20 messages when it shows that they empty their trash of
exactly 20 messages over and over and over again.

I've been thinking a bit more about it and thought that it could possibly
be improved by adding config options in one of the conf files to allow
admins to set exactly what they want logged in terms of administrivia.  We
have more than enough logs between horde logs and apache logs to diagnose
system problems... but there is currently very little that can be logged
when it comes to dealing with users.  Just my opinion though...