[Tickets #5975] Re: missing ticket state permissions

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Ticket URL: http://bugs.horde.org/ticket/5975
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 Ticket             | 5975
 Updated By         | Jan Schneider <jan at horde.org>
 Summary            | missing ticket state permissions
 Queue              | Whups
 Type               | Enhancement
-State              | Accepted
+State              | Duplicate
 Priority           | 1. Low
 Milestone          |
 Patch              |
 Owners             |
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Jan Schneider <jan at horde.org> (2008-06-11 19:28) wrote:

> When user has a right to create a new ticket, he automatically gets
> the right to choose a ticket state - there seems to be no permisson
> type to allow/disable this, so any user can for example create a new
> ticket which claims to be in assigned or accepted state. I think the
> new ticket should be Unassigned or New only before it is changed by
> the queue admin.

This is a duplicate of request #1857.

> In addition, there seems to be no mechanism to automaticaly assign
> new tickets to persons or group of persons with admin rights to the
> queue, right ?

This can be done now with the ticket update hook. An example hook would be
nice though.