[Tickets #7615] Re: Include links to ticket attachments in ticket email

[bugs at horde.org]

DO NOT REPLY TO THIS MESSAGE. THIS EMAIL ADDRESS IS NOT MONITORED.

Ticket URL: http://bugs.horde.org/ticket/7615
------------------------------------------------------------------------------
  Ticket             | 7615
  Updated By         | stevens at stevens.it
  Summary            | Include links to ticket attachments in ticket email
  Queue              | Whups
  Version            | 1.0
  Type               | Enhancement
  State              | Accepted
  Priority           | 1. Low
  Milestone          |
  Patch              |
  Owners             |
------------------------------------------------------------------------------


stevens at stevens.it (2008-11-09 13:48) wrote:

> Instead, how about we just provide links to all attachments in the
> notification emails.

This is good anyway and I supposed it was already in place, indeed.

But I'll try to expose a different point of view to reiterate the  
original request:

assume we've a private queue (accessible just to internal staff) where  
customers can interact ONLY via email (using mail-filter.php). The  
ticket's owner will be our customer (who sent the "opening" email) and  
he will receive every update but JUST for that ticket, because he has  
NO ACCOUNT and NO PERMS on the whole queue.

It's a not so uncommon use of a ticket system.

This is why I asked for the ability to send uploaded file attached to  
the email sent to the ticket's owner.

How can the http(s) link could be useful to him and to us, in order to  
let him receive an attachment?
Have we to drop a separate email attaching a file, instead of choose  
to send it directly through whups?

Do You find it reasonable if seen under this context?