[Tickets #9448] Erroneous subfolder creation causes lost folder view in Webmail & Opportunities

[bugs at horde.org]

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Ticket URL: http://bugs.horde.org/ticket/9448
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  Ticket             | 9448
  Created By         | tech at heiwi.co.nz
  Summary            | Erroneous subfolder creation causes lost folder view in
                     | Webmail & Opportunities
  Queue              | IMP
  Version            | Git master
  Type               | Bug
  State              | Unconfirmed
  Priority           | 3. High
  Milestone          |
  Patch              |
  Owners             |
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tech at heiwi.co.nz (2010-12-14 16:09) wrote:

Problem;
The folders view on left side has disappeared.

Events leading up to the problem;
1) Erroneous creation of sub-folder
I created a folder, and used "." in the name (because it was a folder  
about a website).
When I clicked to create the folder, instead of making the single  
folder called (say) "blahblah.de.blah" (without quotes), it made a  
folder called "blahblah" (wq) which had a sub-folder called "de" (wq),  
which had a sub-folder "blah" (wq).
2) This was not what I wanted (though I had been wondering how to  
create sub-folders [itself a task that either doesn't work intuitively  
or it doesn't work]).
  So I ticked/checked the box for the main "blahblah" (wq) folder,  
which I assumed would include the subfolders (and may expect a warning  
message "about to delete a sub-folder[s]").
Then I deleted the main "blahblah" folder, but instead of it getting  
deleted, the webmail made a second Duplicate folder (also with the  
sub-folders).
I then refreshed the view in the browser, to make sure that I was  
viewing the truth of the matter.
Yes there were two folders exactly the same , with exactly the same  
sub-folders.
So I then checked both the folders AND their sub-folders, and deleted them.
Then my complete view of the folders on the left side of web-mail view  
Disappeared.

I am unable to tell whether ;
a) I have lost "view" of the folders
b) I have lost the folders
c) I have lost view of the contents of the folders
d) I have lost the contents of the folders

Thank you for any help you can give in resolving this matter.

Asside;
When starting to make this bug submission,
the user gets presented with a long list of options.
The list has the names of the Horde packages, with an explanation of  
what they are in brackets after.
The "names" of the packages mean nothing to the user, they only know  
"what" they were doing.

So please consider re-formulating the question along the line of -
"What were you doing when you had problem(s)?"
choose from list of actions (with package name in brackets).

And in any case, because the list is actually "Two" lists, it would be  
more clearly displayed,
if the second list was positioned to be located in a consisted  
"column" distance from the left.


ALSO Opportunities
I remember when you guys started up back before 2001,
good to see you continuing well.
Opportunities ;
a) Have you considered making interfaces/plugins that work with other  
Groupware programs, and CMS systems (e.g. Joomla)?
b) Have you got easy import/export or synchronisation features to be  
compatible with common email programs and office suites?

c) Bug Reports
To "capture" events more easily (and these could be at the early  
"symptom" stage, rather than the eventual "disaster" stage), please  
consider having a link included in the menu  at the top of the page  
view, to "report a bug", and also "report a bug from/related to this  
page".
And for those who have suffered a problem that makes horde no longer  
functional, it would be handy to have a link that could be provided in  
their web space management system (which is not Horde - but is used to  
manage their horde system as a web space integrated system).
That way, the Horde team is far more likely to hear about the kind of  
problems that they would otherwise not be able to hear about, because  
the user has had their communications system (horde) damaged to the  
point of un-workable.

It would also be handy if those bug report links could be  
pre-configured to include the email address of the sender, in case  
they are filling in the bug report form in a situation where their  
email system won't work.

It would also be helpful to capture the information of the domain of  
their Horde hoster (either manually or from the email address), so  
that any issues related to the problem and the hoster's system can be  
liaised about.

LASTLY
sorry about the bunch of ideas included in this bug report,
but I really didn't want to have to go through the same process over  
and again.
So I hope you can find some way to handle these.

Yours
Alasdair