[Tickets #9450] Re: "capture" compatibility issues - make it easy for submitters

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Ticket URL: http://bugs.horde.org/ticket/9450
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  Ticket             | 9450
  Updated By         | Michael Rubinsky <mrubinsk at horde.org>
  Summary            | "capture" compatibility issues - make it easy for
                     | submitters
  Queue              | Horde Groupware
  Version            | 1.2.8
  Type               | Enhancement
-State              | New
+State              | Rejected
-Priority           | 2. Medium
+Priority           | 1. Low
  Milestone          |
  Patch              |
  Owners             |
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Michael Rubinsky <mrubinsk at horde.org> (2010-12-14 18:29) wrote:

> Hello,
>
> Just a suggestion.
> Not wanting to add complexity (which should be reduced) to the bug  
> report system.
> But ...
>
> 1) To make it easier to reports bugs;
> Use as little mandatory questions, and choice procedures as possible.
> Some kind hearted folk who are taking the time to talk to you, may  
> get fed up with ancilliary comms and leave - then you learn Nothing  
> new from them.
>
> 2) No harm in capturing additional information - if the submitter is  
> capable, knowledgeable enough or willing to provide it.
> Useful information to help understand the "context" of a problem  
> might include ;
> - is your Horde program being used within a site management system  
> such as cPanel or Fantastico?
> - is horde on your own in-house network, or at your isp.
> - feel free to tell us more about how you are accessing Horde online?

While these are good communication practices, this *is* a bug tracking  
system for Horde code. Information such as this may be useful, but not  
in the context of a bug/issue tracker. i.e., if your horde install is  
run by your isp, then you shouldn't be reporting a bug to horde.