[Tickets #10235] Re: Email attachments on printed emails

[bugs at horde.org]

DO NOT REPLY TO THIS MESSAGE. THIS EMAIL ADDRESS IS NOT MONITORED.

Ticket URL: http://bugs.horde.org/ticket/10235
------------------------------------------------------------------------------
  Ticket             | 10235
  Updated By         | Jan Schneider <jan at horde.org>
  Summary            | Email attachments on printed emails
  Queue              | IMP
  Version            | 5.0.6
  Type               | Enhancement
-State              | Rejected
+State              | Feedback
  Priority           | 1. Low
  Milestone          |
  Patch              |
  Owners             |
------------------------------------------------------------------------------


Jan Schneider <jan at horde.org> (2011-06-22 09:41) wrote:

Please don't simply revert while we're still discussing this. It's not  
like this breaks anything.

I don't buy your argument why we might include the basic headers but  
not the attachment list.
1) It's important, or at least useful, information about a message.  
Not printing those anymore is a regression from IMP 4.
2) It's unobtrusive and won't affect many messages (probably depends  
on how often you get messages with attachments. But then again, how  
often do you actually print messages?)

I understand the technical limitations that still keep us from  
printing all parts, and I don't have a smart solution for this. But  
limitations of browsers should not keep us from providing us better  
experience for the users. Actually the opposite, we need to provide  
users with alternative solutions if something is limiting them.

The crucial point is that currently the user is not able to print the  
whole message if it consists of multiple parts. But they don't care  
and will print messages anyway. In 95% (if not more) of the messages,  
there will be one single printable message part. Users don't care if  
they are looking at a multipart message. They are happy that their  
message will be printed (and without even knowing about that, that  
your worked around IFRAME printing browser bugs). They don't care that  
it's only one part of the message, because that's probably the only  
part they see inline anyway. Heck, the printout even has the message  
headers, they won't even notice. All that's missing is, gotcha, the  
attachments summary they had in their old version.