[Tickets #10556] Re: Can't update ticket but permission is set

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Ticket URL: http://bugs.horde.org/ticket/10556
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  Ticket             | 10556
  Updated By         | szimszon at oregpreshaz.eu
  Summary            | Can't update ticket but permission is set
  Queue              | Whups
  Version            | Git master
  Type               | Bug
  State              | Feedback
  Priority           | 1. Low
  Milestone          |
  Patch              |
  Owners             |
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szimszon at oregpreshaz.eu (2011-09-28 13:17) wrote:



I installed Horde Groupware Webmail Edition 4.0.3 with pear install to
a separate PEAR. It works great.

I downloaded the whups from
http://ftp.horde.org/pub/snaps/latest/whups-git.tar.gz and gunzipped
to the horde dir next to IMP, Turba...

On the admin page I clicked the Whups' db outdated link to create the
db. It's actually done. I clicked the config link and save it. The odd
is that I got a "Nincs még konfiguráció, generáljon egyet." something
like "There is no config, click to generate one" but I have a conf.php
in whups/config dir...

<?php
/* CONFIG START. DO NOT CHANGE ANYTHING IN OR AFTER THIS LINE. */
$conf['tickets']['params']['driverconfig'] = 'horde';
$conf['tickets']['driver'] = 'Sql';
$conf['guests']['captcha'] = false;
$conf['mail']['reply'] = false;
$conf['mail']['include_headers'] = false;
$conf['mail']['commenthistory'] = 'new';
$conf['mail']['link_attach'] = false;
$conf['mail']['incl_resp'] = true;
$conf['mail']['server_name'] = '127.0.0.1';
$conf['mail']['server_port'] = 80;
$conf['prefs']['autolink_terms'] = 'bug|ticket|issue';
$conf['prefs']['assign_all_groups'] = false;
$conf['menu']['apps'] = array();
$conf['states']['1']['name'] = 'Unconfirmed';
$conf['states']['1']['desc'] = 'A ticket has been reported but not yet
analyzed';
$conf['states']['1']['category'] = 'unconfirmed';
$conf['states']['1']['active'] = 'active';
$conf['states']['2']['name'] = 'Accepted';
$conf['states']['2']['desc'] = 'The ticket has been analyzed and
accepted as valid.';
$conf['states']['2']['category'] = 'new';
$conf['states']['2']['active'] = 'active';
$conf['states']['3']['name'] = 'Assigned';
$conf['states']['3']['desc'] = 'Someone has accepted responsibility
for the ticket.';
$conf['states']['3']['category'] = 'assigned';
$conf['states']['3']['active'] = 'active';
$conf['states']['4']['name'] = 'Resolved';
$conf['states']['4']['desc'] = 'The ticket has been resolved.';
$conf['states']['4']['category'] = 'resolved';
$conf['states']['4']['active'] = 'active';
$conf['states']['5']['name'] = 'Canceled';
$conf['states']['5']['desc'] = 'The ticket is no longer valid for one
reason or another.';
$conf['states']['5']['category'] = 'resolved';
$conf['states']['5']['active'] = 'active';
$conf['states']['6']['active'] = 'inactive';
$conf['states']['7']['active'] = 'inactive';
$conf['states']['8']['active'] = 'inactive';
$conf['priorities']['1']['name'] = '1. Low';
$conf['priorities']['1']['desc'] = 'This is a very low priority ticket';
$conf['priorities']['1']['active'] = 'active';
$conf['priorities']['2']['name'] = '2. Medium';
$conf['priorities']['2']['desc'] = 'This is an important task, but not
urgent.';
$conf['priorities']['2']['active'] = 'active';
$conf['priorities']['3']['name'] = '3. High';
$conf['priorities']['3']['desc'] = 'This ticket is very urgent';
$conf['priorities']['3']['active'] = 'active';
$conf['priorities']['4']['active'] = 'inactive';
$conf['priorities']['5']['active'] = 'inactive';
$conf['priorities']['6']['active'] = 'inactive';
/* CONFIG END. DO NOT CHANGE ANYTHING IN OR BEFORE THIS LINE. */

I can administer the whups can create ticket and if I update I got a
message that the ticket was updated. But nothing happened :(

What should I send to you to sort it out?
Cannot reproduce. Neither the error from the logs, nor the failed
updating of tickets.
What exactly is your setup, and what exactly do you do (responsible
users, permissions, current user, etc)?