[Tickets #11754] Re: ActiveSync won't push new emails to mobile device

[bugs at horde.org]

BITTE NICHT AUF DIESE NACHRICHT ANTWORTEN. NACHRICHTEN AN DIESE  
E-MAIL-ADRESSE WERDEN NICHT GELESEN.

Ticket-URL: http://bugs.horde.org/ticket/11754
------------------------------------------------------------------------------
  Ticket           | 11754
  Aktualisiert Von | jmozdzen at nde.ag
  Zusammenfassung  | ActiveSync won't push new emails to mobile device
  Warteschlange    | Synchronization
  Version          | Git master
  Typ              | Bug
  Status           | Unconfirmed
  Priorität        | 2. Medium
  Milestone        |
  Patch            |
  Zuständige       |
------------------------------------------------------------------------------


jmozdzen at nde.ag (2012-11-25 19:00) hat geschrieben:

I definitely hate Murphy :D

I've had a new (and unread) message lingering in my INBOX for minutes  
now (sent and received around 18:52:xx), which wasn't reported to the  
mobile device.

Once I sent my bug report, the resulting confirmation message showed  
up in my INBOX (and wasn't transfered either).

Using teh web interface, I moved that (and another) message into a  
sub-folder and expunged old deleted emails from my INBOX (there were  
several of those) - then suddenly, I received the initial test  
message, which still was (is) in my INBOX.

For completeness, I've included messages for some of the preceding polls:

2012-11-25T18:16:21+00:00 DEBUG: [6110] Initializing state for  
collection: INBOX, synckey: {50b25f1c-0e34-478a-847d-1450c0a86742}2
2012-11-25T18:16:21+00:00 DEBUG: [6110] Loading state for synckey  
{50b25f1c-0e34-478a-847d-1450c0a86742}2
2012-11-25T18:16:21+00:00 DEBUG: [6110] Initializing message diff  
engine for INBOX
2012-11-25T18:16:21+00:00 DEBUG:  
Horde_Core_ActiveSync_Driver::getServerChanges(INBOX, 1353867038,  
1353867381, 0, 1)
2012-11-25T18:16:21+00:00 DEBUG: [6110] Found 0 message changes in INBOX.
2012-11-25T18:16:26+00:00 DEBUG: [6110] Initializing state for  
collection: INBOX, synckey: {50b25f1c-0e34-478a-847d-1450c0a86742}2
2012-11-25T18:16:26+00:00 DEBUG: [6110] Loading state for synckey  
{50b25f1c-0e34-478a-847d-1450c0a86742}2
2012-11-25T18:16:26+00:00 DEBUG: [6110] Initializing message diff  
engine for INBOX
2012-11-25T18:16:26+00:00 DEBUG:  
Horde_Core_ActiveSync_Driver::getServerChanges(INBOX, 1353867038,  
1353867386, 0, 1)
2012-11-25T18:16:26+00:00 DEBUG: [6110] Found 0 message changes in INBOX.
2012-11-25T18:16:31+00:00 DEBUG: [6110] Initializing state for  
collection: INBOX, synckey: {50b25f1c-0e34-478a-847d-1450c0a86742}2
2012-11-25T18:16:31+00:00 DEBUG: [6110] Loading state for synckey  
{50b25f1c-0e34-478a-847d-1450c0a86742}2
2012-11-25T18:16:31+00:00 DEBUG: [6110] Initializing message diff  
engine for INBOX
2012-11-25T18:16:31+00:00 DEBUG:  
Horde_Core_ActiveSync_Driver::getServerChanges(INBOX, 1353867038,  
1353867391, 0, 1)
2012-11-25T18:16:31+00:00 DEBUG: [6110] Found 0 message changes in INBOX.
2012-11-25T18:16:36+00:00 DEBUG: [6110] Initializing state for  
collection: INBOX, synckey: {50b25f1c-0e34-478a-847d-1450c0a86742}2
2012-11-25T18:16:36+00:00 DEBUG: [6110] Loading state for synckey  
{50b25f1c-0e34-478a-847d-1450c0a86742}2
2012-11-25T18:16:36+00:00 DEBUG: [6110] Initializing message diff  
engine for INBOX
2012-11-25T18:16:36+00:00 DEBUG:  
Horde_Core_ActiveSync_Driver::getServerChanges(INBOX, 1353867038,  
1353867396, 0, 1)
2012-11-25T18:16:36+00:00 DEBUG: [6110] Found 1 message changes in INBOX.
2012-11-25T18:16:36+00:00 DEBUG: [6110] No PIM changes present,  
returning all messages.
2012-11-25T18:16:36+00:00 INFO: [6110] Changes available!

Then I sent another message (test2) to my account - it wouldn't up on  
the mobile device, even after an explicit sync initiated on the mobile  
device.
I initiated another purge (which did nothing, as no deleted messages  
were in the INBOX), deleted the old message (test1), manually resynced  
- no change.

As I know had a deleted (but not purged) message "test1" in the INBOX,  
I again purged and manually resynced. Again, no change on the mobile  
device: "test1" (gone according to web UI) was still displayed and  
"test2" was not to be seen.

I sent "test3" and "test4", moved "test3" to some folder, resync - no change.
Deleted "test2", resync - no change
Purged INBOX (only "test4" left in INBOX), resync - no change.

What's funny... when I manually resync, there's tons of traffic (I  
have some 150 folders) - but the initial messages above were truly  
terse, so there must have been a difference between the manual syncs  
and what had happened initial to this report. The client is set to  
"poll messages when received" rather than some time interval. Changing  
that to i.e. 5 minutes results in short bursts of sync traffic, but no  
change on the device... at least no yet, I'll recheck in a couple of  
hours...

Summary: Messages may make it to the device - bu manually polling for  
them is insufficient :(