[Tickets #11754] Re: ActiveSync won't push new emails to mobile device

[bugs at horde.org]

BITTE NICHT AUF DIESE NACHRICHT ANTWORTEN. NACHRICHTEN AN DIESE  
E-MAIL-ADRESSE WERDEN NICHT GELESEN.

Ticket-URL: http://bugs.horde.org/ticket/11754
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  Ticket           | 11754
  Aktualisiert Von | jmozdzen at nde.ag
  Zusammenfassung  | ActiveSync won't push new emails to mobile device
  Warteschlange    | Synchronization
  Version          | Git master
  Typ              | Bug
  Status           | Feedback
  Priorität        | 1. Low
  Milestone        |
  Patch            |
  Zuständige       | Michael Rubinsky
+Neue Anlage      | tbenutzer-AS-trace.zip
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jmozdzen at nde.ag (2012-12-13 16:54) hat geschrieben:

Hi Michael,

> Any further debugging of ActiveSync traffic would require the *full*  
> synclog - from device pairing to problem development, as the actual  
> problem often occurs before the symptoms present.

sorry for taking my time - I wanted to already use your updated code  
(last weekend), to have a clean & simple test case, and data I could  
send you without too much disclosure.

The attached trace covers the following:

- I removed all ActiveSync devices via H5 admin web interface
- I removed all ActiveSync configurations from my test device (HP Pre3, WebOS)
- I have a test account (INBOX contained 5 read messages)

- The ActiveSync account was configured on the mobile device  
2012-12-12, 16:59 CET
- The system was given some hours to create a stable sync basis
- at 2012-12-12, 22:30 CET, a test email was sent to the test account  
(and was visible via that test user's H5 IMP)

The message never made it to the mobile device.

We have had Apache restarts during that test window because of "Base  
lambda function for closure not found" errors, just for reference:

Wed Dec 12 17:00:40 CET 2012: restarting Apache2 web server
Wed Dec 12 18:46:38 CET 2012: restarting Apache2 web server
Wed Dec 12 20:02:45 CET 2012: restarting Apache2 web server
Wed Dec 12 21:39:26 CET 2012: restarting Apache2 web server
Wed Dec 12 22:47:23 CET 2012: restarting Apache2 web server
Wed Dec 12 22:56:25 CET 2012: restarting Apache2 web server
Wed Dec 12 23:11:45 CET 2012: restarting Apache2 web server
Wed Dec 12 23:11:48 CET 2012: restarting Apache2 web server
Wed Dec 12 23:11:51 CET 2012: restarting Apache2 web server
Wed Dec 12 23:11:54 CET 2012: restarting Apache2 web server
Wed Dec 12 23:11:56 CET 2012: restarting Apache2 web server
Wed Dec 12 23:27:00 CET 2012: restarting Apache2 web server

With earlier tests on a different account, sometimes and after *days*  
some email updates made it to the device. I'll keep the trace running  
and will check from time to time if the test email got synced to the  
device. If I happen to identify that case in the trace, I can append  
the according trace section here if you'd like.

Oh, and a test appointment I created a few minuted ago got synced to  
the device just nicely. My INBOX, as displayed on the mobile device,  
is still empty though.



jmozdzen at nde.ag (2012-12-13 16:54) hat hochgeladen: tbenutzer-AS-trace.zip

http://bugs.horde.org/h/services/download/?module=whups&actionID=download_file&file=tbenutzer-AS-trace.zip&ticket=11754&fn=%2Ftbenutzer-AS-trace.zip