[Tickets #12316] Re: Constant retries in AS with iPad

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Ticket URL: http://bugs.horde.org/ticket/12316
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  Ticket             | 12316
  Updated By         | simon at simonandkate.net
  Summary            | Constant retries in AS with iPad
  Queue              | Horde Base
  Version            | 5.1.0
  Type               | Bug
  State              | Feedback
  Priority           | 1. Low
  Milestone          |
  Patch              |
  Owners             | Michael Rubinsky
+New Attachment     | s4 u.c.txt
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simon at simonandkate.net (2013-06-12 04:21) wrote:

After a few days now, it appears to have *mostly* settled down, apart  
from one issue which I will outline here.

The server is back on AS 14.1, and two devices have been removed and  
re-added so are syncing with 14.1. 4 other devices are still 12.1.

CPU usage, retries, battery life have all stabilised, so I have no  
idea what the issue was when I first upgraded to 5.1, but I think it  
has mostly gone.

*Remaining Issue*
I have two devices under my logon, an iPad running iOS 6.1.3, and an  
S4 running android 4.2.2. Both are connected with 14.1.

The S4 cannot read a particular folder (user/chiarina). The iPad reads  
it fine. There are other similar folders that the S4 reads fine (e.g.  
user/benjamin), with its subfolders.

There are 53 messages in the user/chiarina folder, and only 1 of them  
sits within the 1 month sync period. The folder has subfolders.

The iPad correctly reads the folder, picking up the 1 email, and also  
shows me the subfolders that are available.

The S4 does not. A sync shows empty folder, and selecting folders it  
shows the folder as selectable, but with no subfolders.

I have attached the S4 device log from an attempted device-originated  
refresh in the folder, and the IMAP debug log from the same  
transaction will be in the next comment. The device log shows the same  
ERR: Unknown message error that was cropping up when I first upgraded  
as noted in previous comments.

An IMAP reconstruct on the folder does not help.

Something in this folder is causing AS to completely abort the folder sync...



simon at simonandkate.net (2013-06-12 04:21) uploaded: s4 u.c.txt

http://bugs.horde.org/h/services/download/?module=whups&actionID=download_file&file=s4%20u.c.txt&ticket=12316&fn=%2Fs4%2520u.c.txt