[Tickets #12316] Re: Constant retries in AS with iPad
noreply at bugs.horde.org
noreply at bugs.horde.org
Fri Jun 28 02:34:47 UTC 2013
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Ticket URL: http://bugs.horde.org/ticket/12316
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Ticket | 12316
Updated By | simon at simonandkate.net
Summary | Constant retries in AS with iPad
Queue | Synchronization
Version | Git master
Type | Bug
State | Resolved
Priority | 2. Medium
Milestone |
Patch |
Owners | Michael Rubinsky
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simon at simonandkate.net (2013-06-28 02:34) wrote:
Still something strange.
All working fine apart from the user/chiarina folder (which has
current email in it).
On S4 - the folder itself syncs, but none of the sub-folders (which
are all empty) appear.
On iPad - the folder does not sync at all, neither contents nor sub-folders:
2013-06-28T01:58:32+00:00 INFO: [26018]
Horde_Core_ActiveSync_Driver::authenticate() attempt for simon
2013-06-28T01:58:32+00:00 DEBUG: [26018] SYNC request received for user simon
2013-06-28T01:58:32+00:00 INFO: [26018] Device entry exists for
APPLDLXFT5X3DFJ2, updating userAgent and version.
2013-06-28T01:58:32+00:00 INFO: [26018] Request being handled for
device: APPLDLXFT5X3DFJ2 Supporting protocol version: 14.1
2013-06-28T01:58:32+00:00 INFO: [26018] Handling SYNC command.
2013-06-28T01:58:32+00:00 INFO: [26018] Checking policykey for device:
APPLDLXFT5X3DFJ2 user: simon
2013-06-28T01:58:32+00:00 INFO: [26018] Stored key: 9750313820
2013-06-28T01:58:32+00:00 INFO: [26018] Policykey: 9750313820 verified.
2013-06-28T01:58:32+00:00 DEBUG: [26018] I <Synchronize>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I <Folders>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I <Folder>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I <SyncKey>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I
{51ccedaa-e4a0-4ad3-96cd-66a8c0a801e6}2
2013-06-28T01:58:32+00:00 DEBUG: [26018] I </SyncKey>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I <FolderId>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I acca8b45
2013-06-28T01:58:32+00:00 DEBUG: [26018] I </FolderId>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I <GetChanges />
2013-06-28T01:58:32+00:00 DEBUG: [26018] I <WindowSize>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I 25
2013-06-28T01:58:32+00:00 DEBUG: [26018] I </WindowSize>
2013-06-28T01:58:32+00:00 INFO: [26018] Requesting WINDOWSIZE of 25
2013-06-28T01:58:32+00:00 DEBUG: [26018] I <Options>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I <FilterType>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I 2
2013-06-28T01:58:32+00:00 DEBUG: [26018] I </FilterType>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I <MIMETruncation>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I 1
2013-06-28T01:58:32+00:00 DEBUG: [26018] I </MIMETruncation>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I <MIMESupport>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I 0
2013-06-28T01:58:32+00:00 DEBUG: [26018] I </MIMESupport>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I <AirSyncBase:BodyPreference>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I <AirSyncBase:Type>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I 1
2013-06-28T01:58:32+00:00 DEBUG: [26018] I </AirSyncBase:Type>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I <AirSyncBase:TruncationSize>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I 500
2013-06-28T01:58:32+00:00 DEBUG: [26018] I </AirSyncBase:TruncationSize>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I </AirSyncBase:BodyPreference>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I </Options>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I </Folder>
2013-06-28T01:58:32+00:00 INFO: [26018] Obtaining collection class of
Email for collection id acca8b45
2013-06-28T01:58:32+00:00 INFO: [26018] Collection added to collection
handler: collection: user/chiarina, synckey:
{51ccedaa-e4a0-4ad3-96cd-66a8c0a801e6}2.
2013-06-28T01:58:32+00:00 DEBUG: [26018] I </Folders>
2013-06-28T01:58:32+00:00 DEBUG: [26018] I </Synchronize>
2013-06-28T01:58:32+00:00 INFO: Have syncable collections
2013-06-28T01:58:32+00:00 INFO: [26018] Replacing SYNC_CACHE entry for
user simon and device APPLDLXFT5X3DFJ2:
a:11:{s:18:"confirmed_synckeys";a:0:{}s:17:"lasthbsyncstarted";i:1372384687;s:17:"lastsyncendnormal";i:1372384683;s:9:"timestamp";s:10:"1372384712";s:4:"wait";b:0;s:10:"hbinterval";b:0;s:7:"folders";a:95:{s:8:"fd0bd446";a:2:{s:5:"class";s:5:"Email";s:8:"serverid";s:36:"INBOX/Saved Emails/Finances/Receipts";}s:8:"f2befa4e";a:2:{s:5:"class";s:5:"Email";s:8:"serverid";s:16:"user/server/Sent";}s:8:"ecc83c70";a:2:{s:5:"class";s:5:"Email";s:8:"serverid";s:26:"INBOX/Saved Emails/Shipito";}s:8:"ec696f9a";a:2:{s:5:"class";s:5:"Email";s:8:"serverid";s:12:"INBOX/Drafts";}s:8:"e5b142e7";a:2:{s:5:"class";s:5:"Email";s:8:"serverid";s:16:"user/server/Spam";}s:8:"e32c0da3";a:2:{s:5:"class";s:5:"Email";s:8:"serverid";s:27:"INBOX/Saved Emails/Finances";}s:8:"db37d9fd";a:2:{s:5:"class";s:5:"Email";s:8:"serverid";s:27:"INBOX/Saved Emails/Holidays";}s:8:"da17d510";a:2:{s:5:"class";s:5:"Email";s:8:"serverid";s:60:"INBOX/Saved Emails/Computer Stuff/Mailing 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2013-06-28T01:58:32+00:00 INFO: All synckeys confirmed. Continuing with SYNC
2013-06-28T01:58:32+00:00 DEBUG: [26018] O <Synchronize>
2013-06-28T01:58:32+00:00 DEBUG: [26018] O <Status>
2013-06-28T01:58:32+00:00 DEBUG: [26018] O 1
2013-06-28T01:58:32+00:00 DEBUG: [26018] O </Status>
2013-06-28T01:58:32+00:00 INFO: [26018] Initializing state for
collection: user/chiarina, synckey:
{51ccedaa-e4a0-4ad3-96cd-66a8c0a801e6}2
2013-06-28T01:58:32+00:00 INFO: [26018] Loading state for synckey
{51ccedaa-e4a0-4ad3-96cd-66a8c0a801e6}2
2013-06-28T01:58:32+00:00 INFO: [26018] Initializing message diff
engine for acca8b45 (user/chiarina)
2013-06-28T01:58:32+00:00 INFO: [26018]
Horde_Core_ActiveSync_Driver::getServerChanges(user/chiarina,
1372384682, 1372384712, 1372125512, 0)
2013-06-28T01:58:32+00:00 INFO: IMAP status: Array
2013-06-28T01:58:32+00:00 INFO: NO CONDSTORE or per mailbox MODSEQ: minuid=0
2013-06-28T01:58:32+00:00 INFO: FETCHING VERB
2013-06-28T01:58:32+00:00 INFO: RETURNING VERB
2013-06-28T01:58:32+00:00 ERR: Unknown message.
2013-06-28T01:58:32+00:00 INFO: [26018] Found 0 message changes in acca8b45.
2013-06-28T01:58:32+00:00 DEBUG: [26018] O <Folders>
2013-06-28T01:58:32+00:00 DEBUG: [26018] O <Folder>
2013-06-28T01:58:32+00:00 DEBUG: [26018] O <SyncKey>
2013-06-28T01:58:32+00:00 DEBUG: [26018] O
{51ccedaa-e4a0-4ad3-96cd-66a8c0a801e6}2
2013-06-28T01:58:32+00:00 DEBUG: [26018] O </SyncKey>
2013-06-28T01:58:32+00:00 DEBUG: [26018] O <FolderId>
2013-06-28T01:58:32+00:00 DEBUG: [26018] O acca8b45
2013-06-28T01:58:32+00:00 DEBUG: [26018] O </FolderId>
2013-06-28T01:58:32+00:00 DEBUG: [26018] O <Status>
2013-06-28T01:58:32+00:00 DEBUG: [26018] O 1
2013-06-28T01:58:32+00:00 DEBUG: [26018] O </Status>
2013-06-28T01:58:32+00:00 DEBUG: [26018] O </Folder>
2013-06-28T01:58:32+00:00 DEBUG: [26018] O </Folders>
2013-06-28T01:58:32+00:00 DEBUG: [26018] O </Synchronize>
2013-06-28T01:58:32+00:00 INFO: [26018] Replacing SYNC_CACHE entry for
user simon and device APPLDLXFT5X3DFJ2:
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2013-06-28T01:58:32+00:00 INFO: [26018] User simon logged off
On Outlook 2013: user/chiarina folder is empty, no sub-folders.
Messages like this in the logs:
2013-06-28T12:08:58+10:00 ERR: [26280] Heartbeat terminating: [26280]
Empty synckey for 6ccea213 (this is user/benjamin/spam, which is an
empty folder).
2013-06-28T12:08:58+10:00 NOTICE: [26280] Skipping 6ccea213 because it
is not PINGable.
etc...
2013-06-28T12:10:31+10:00 ERR: [26280] Heartbeat terminating: [26280]
Empty synckey for d194db3c (a newly created folder, with emails in it,
that Outlook shows as empty).
2013-06-28T12:10:31+10:00 NOTICE: [26280] Skipping d194db3c because it
is not PINGable.
2013-06-28T12:10:31+10:00 ERR: [26280] Heartbeat terminating: [26280]
Empty synckey for e1ba98e3.
2013-06-28T12:10:31+10:00 NOTICE: [26280] Skipping e1ba98e3 because it
is not PINGable.
And these for those three folders that return those errors:
2013-06-28T02:10:30+00:00 INFO: UNSETTING collection
user/benjamin/Spam (6ccea213) PINGABLE flag.
2013-06-28T02:10:30+00:00 INFO: UNSETTING collection user/chiarina
(e1ba98e3) PINGABLE flag.
2013-06-28T02:10:30+00:00 INFO: UNSETTING collection INBOX/Saved
Emails/Aurizon (d194db3c) PINGABLE flag.
More information about the bugs
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