[Tickets #12422] Message reply/forward result in an http500 error when using BlackBerry 10 as a client

[noreply at bugs.horde.org]

DO NOT REPLY TO THIS MESSAGE. THIS EMAIL ADDRESS IS NOT MONITORED.

Ticket URL: http://bugs.horde.org/ticket/12422
------------------------------------------------------------------------------
  Ticket             | 12422
  Created By         | me at matthills.ca
  Summary            | Message reply/forward result in an http500 error when
                     | using BlackBerry 10 as a client
  Queue              | Synchronization
  Version            | Git master
  Type               | Bug
  State              | Unconfirmed
  Priority           | 1. Low
  Milestone          |
  Patch              |
  Owners             |
------------------------------------------------------------------------------


me at matthills.ca (2013-07-01 19:27) wrote:

Problem Description

When a user attempts to reply to or forward an email using a  
Blackberry 10 device it fails.
Using an IMAP client works successfully.

Summary of issue

After attempted to reply to an issue the webserver reports an http 500  
error and the horde AS log reports that it was unable to find the  
mailbox for the user

==> tmp/horde/horde/log/BB22FFFFFF.txt <==
2013-07-01T19:00:40+00:00 DEBUG: [18133] SMARTREPLY request received  
for user testuser
2013-07-01T19:00:40+00:00 INFO: [18133] Device entry exists for  
BB22FFFFFF, updating userAgent and version.
2013-07-01T19:00:40+00:00 INFO: [18133] Request being handled for  
device: BB22FFFFFF Supporting protocol version: 12.1
2013-07-01T19:00:40+00:00 ERR: Unable to fetch message: Could not open  
mailbox "8a1de8e6".
2013-07-01T19:00:40+00:00 DEBUG: [18133] O  <ComposeMail:SmartReply>
2013-07-01T19:00:40+00:00 DEBUG: [18133] O   <ComposeMail:Status>
2013-07-01T19:00:40+00:00 DEBUG: [18133] O    121
2013-07-01T19:00:40+00:00 DEBUG: [18133] O   </ComposeMail:Status>

==> /var/log/apache2/domain.com/access.log <==
192.168.0.100 - testuser [01/Jul/2013:23:00:40 +0400] "POST  
/Microsoft-Server-ActiveSync?Cmd=SmartReply&DeviceType=BlackBerry&User=testuser&DeviceId=BB22FFFFFF&SaveInSent=T&CollectionId=8a1de8e6&ItemId=75 HTTP/1.1" 500 576 "-"  
"RIM-Z10-STL100-3/10.1.0.1720"


note* I can reproduce this 100% of the time when.
new sent mail from the Blackberry works fine, it is only replies fail.
Other Acitvesync devices work fine for this user.

Environment Details

horde version 5.1.2.git (did a pull this afternoon)
dovecot IMAPd





me at matthills.ca (2013-07-01 19:27) uploaded: failtoreply.txt

http://bugs.horde.org/h/services/download/?app=whups&actionID=download_file&file=failtoreply.txt&ticket=12422&fn=%2Ffailtoreply.txt