[Tickets #13334] Re: Activesync: error 500 while handling FolderUpdate

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Ticket URL: http://bugs.horde.org/ticket/13334
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  Ticket             | 13334
  Updated By         | software-horde at interfasys.ch
  Summary            | Activesync: error 500 while handling FolderUpdate
  Queue              | Horde Framework Packages
  Version            | Git master
  Type               | Bug
  State              | Unconfirmed
  Priority           | 1. Low
  Milestone          |
  Patch              |
  Owners             |
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software-horde at interfasys.ch (2014-07-09 01:45) wrote:

It seems that the upgrade broke the sync relationship which existed  
between accounts on the device and Horde sync sources.

This is from the sync log:
2014-07-09T03:40:22+02:00 INFO: [5683]  
Horde_Core_ActiveSync_Driver::authenticate() attempt for user at domain.tld
2014-07-09T03:40:22+02:00 INFO: [5683] FOLDERUPDATE request received  
for user user at domain.tld
2014-07-09T03:40:22+02:00 INFO: [5683] Device entry exists for  
BB1234ABCD, updating userAgent and version.
2014-07-09T03:40:22+02:00 INFO: [5683] Request being handled for  
device: BB1234ABCD, Supporting protocol version: 14.1, Using  
Horde_ActiveSync v2.16.9
2014-07-09T03:40:22+02:00 INFO: [5683] GET VARIABLES: Array
(
     [Cmd] => FolderUpdate
     [DeviceType] => BlackBerry
     [User] => user at domain.tld
     [DeviceId] => BB1234ABCD
)

2014-07-09T03:40:22+02:00 INFO: [BB1234ABCD] Handling  
FOLDER[CREATE|DELETE|CHANGE] command.
2014-07-09T03:40:22+02:00 DEBUG: [5683] I  <FolderHierarchy:FolderUpdate>
2014-07-09T03:40:22+02:00 DEBUG: [5683] I   <FolderHierarchy:SyncKey>
2014-07-09T03:40:22+02:00 DEBUG: [5683] I      
{53944bcf-adf4-4bd1-b3ca-24b2904cae96}3
2014-07-09T03:40:22+02:00 DEBUG: [5683] I   </FolderHierarchy:SyncKey>
2014-07-09T03:40:22+02:00 DEBUG: [5683] I   <FolderHierarchy:ServerEntryId>
2014-07-09T03:40:22+02:00 DEBUG: [5683] I     Ncf4f9a88
2014-07-09T03:40:22+02:00 DEBUG: [5683] I   </FolderHierarchy:ServerEntryId>
2014-07-09T03:40:22+02:00 DEBUG: [5683] I   <FolderHierarchy:ParentId>
2014-07-09T03:40:22+02:00 DEBUG: [5683] I     0
2014-07-09T03:40:22+02:00 DEBUG: [5683] I   </FolderHierarchy:ParentId>
2014-07-09T03:40:22+02:00 DEBUG: [5683] I   <FolderHierarchy:DisplayName>
2014-07-09T03:40:22+02:00 DEBUG: [5683] I     Notepad of user at domain.tld
2014-07-09T03:40:22+02:00 DEBUG: [5683] I   </FolderHierarchy:DisplayName>
2014-07-09T03:40:22+02:00 DEBUG: [5683] I  </FolderHierarchy:FolderUpdate>
2014-07-09T03:40:22+02:00 INFO: [5683] Loading state for synckey  
{53944bcf-adf4-4bd1-b3ca-24b2904cae96}3
2014-07-09T03:40:22+02:00 INFO: [5683] Loading FOLDERSYNC state  
containing 12 folders.
2014-07-09T03:40:22+02:00 INFO: [5683]  
Horde_ActiveSync_Connector_Importer::importFolderChange(Ncf4f9a88,  
Notepad of user at domain.tld, 0, )
2014-07-09T03:40:22+02:00 INFO: [5683]  
Horde_Core_ActiveSync_Driver::changeFolder(Notes:_randomised, Notepad  
of user at domain.tld, 0, Ncf4f9a88, )
2014-07-09T03:40:22+02:00 INFO: [5683] Polling  
Horde_Core_ActiveSync_Driver::_getMailFolders()
2014-07-09T03:40:22+02:00 ERR: Share name _randomised not found