[Tickets #13849] Re: Requester identity is lost when requesting a ticket by mail

[noreply at bugs.horde.org]

BITTE NICHT AUF DIESE NACHRICHT ANTWORTEN. NACHRICHTEN AN DIESE  
E-MAIL-ADRESSE WERDEN NICHT GELESEN.

Ticket-URL: https://bugs.horde.org/ticket/13849
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  Ticket           | 13849
  Aktualisiert Von | Jan Schneider <jan at horde.org>
  Zusammenfassung  | Requester identity is lost when requesting a ticket by
                   | mail
  Warteschlange    | Whups
  Version          | Git master
  Typ              | Bug
-Status           | Unconfirmed
+Status           | Feedback
  Priorität        | 1. Low
  Milestone        |
  Patch            |
  Zuständige       |
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Jan Schneider <jan at horde.org> (2015-02-09 16:44) hat geschrieben:

Technically this behavior is correct. Only authenticated users can set  
a requester address different than their own. This is enforced in a  
deeper layer and thus independent from where the ticket data is coming  
from, be it the web form or some email message.
But from a user's standpoint this is indeed unintuitive, so we should  
try to implement one of the two solutions you proposed.