[Tickets #14302] Re: ActiveSync email send broken

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Ticket URL: https://bugs.horde.org/ticket/14302
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  Ticket             | 14302
  Updated By         | Michael Rubinsky <mrubinsk at horde.org>
  Summary            | ActiveSync email send broken
  Queue              | Horde Framework Packages
  Type               | Bug
  State              | Feedback
  Priority           | 1. Low
  Milestone          |
  Patch              |
  Owners             | Michael Rubinsky
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Michael Rubinsky <mrubinsk at horde.org> (2016-03-24 21:18) wrote:

>> The changes between these versions was VERY minor, and did not
>> involve code that deals with sending email.
>>
>> Without any log information, unfortunately we can't provide much
>> help. If you don't see anything in server error log, horde log, or
>> the activesync log for the device in question, you'll probably have
>> to look at a network trace to see exactly what is being sent over the
>> wire.
>
> Hi,
>
> I tried a network trace, but the only thing I can see is that the  
> SendMail command does not get triggered.
>
> Here is an Android trace:
>
> HTTP 492 POST  
> /Microsoft-Server-ActiveSync?Cmd=Ping&User=jordan&DeviceId=android1415342348926&DeviceType=Android HTTP/1.1  (WBXML 1.3, Public ID: "Unknown or missing Public  
> Identifier"
> HTTP 83 HTTP/1.1 200 OK  (WBXML 1.3, Public ID: "Unknown or missing  
> Public Identifier")
> HTTP 716 POST  
> /Microsoft-Server-ActiveSync?Cmd=SendMail&User=jordan&DeviceId=android1415342348926&DeviceType=Android HTTP/1.1  (WBXML 1.3, Public ID: "Unknown or missing Public  
> Identifier")
>
> And here the Blackberry:
> HTTP 767 POST  
> /Microsoft-Server-ActiveSync?Cmd=Ping&DeviceType=BlackBerry&User=ffm-one.com%5Cjordan&DeviceId=BB2C023CE5 HTTP/1.1  (WBXML 1.3, Public ID: "Unknown or missing Public  
> Identifier")
> HTTP 745 HTTP/1.1 200 OK
>
> Where can I trace further information ?

Nothing, really. It's the client's responsibility to initiate the  
SENDMAIL command.  If you don't see that command being issued, then  
it's not Horde that's causing the problem. I would try to recreate the  
account on the client and see if that resolves the issue.  You could  
also look at the sync log of the blackberry device to see what that  
says.