[Tickets #14454] Re: (Active Sync) No Errors in Log, but connections fail permanently

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Ticket URL: https://bugs.horde.org/ticket/14454
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  Ticket             | 14454
  Updated By         | Michael Rubinsky <mrubinsk at horde.org>
  Summary            | (Active Sync) No Errors in Log, but connections fail
                     | permanently
  Queue              | Horde Base
  Version            | 5.2.6
  Type               | Bug
-State              | Unconfirmed
+State              | Feedback
-Priority           | 3. High
+Priority           | 1. Low
  Milestone          |
  Patch              |
  Owners             |
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Michael Rubinsky <mrubinsk at horde.org> (2016-08-25 15:42) wrote:

Typically this is caused by some data in the email that the client  
doesn't like, like some non-utf-8 data.

The log looks fine after a brief overview. I would suggest moving the  
email, one message at a time to see if you can find the troublesome  
message. Start with the messages that are listed last in the log  
(there are a group of 4 of them that appear in the last sync response).

If you find the email, and are able to share it with me I can try to  
figure out what the actual trigger was. Otherwise, not much I can do,  
since this is the client deciding to re-negotiate it's sync state with  
the server.