[Tickets #14550] Re: Active sync via outlook resulting in memory exhausted

noreply at bugs.horde.org noreply at bugs.horde.org
Wed Jan 4 13:49:00 UTC 2017


Ticket URL: https://bugs.horde.org/ticket/14550
  Ticket             | 14550
  Updated By         | Michael Rubinsky <mrubinsk at horde.org>
  Summary            | Active sync via outlook resulting in memory exhausted
  Queue              | Horde Framework Packages
  Type               | Bug
  State              | Feedback
  Priority           | 2. Medium
  Milestone          |
  Patch              |
  Owners             | Michael Rubinsky

Michael Rubinsky <mrubinsk at horde.org> (2017-01-04 13:49) wrote:

>>> Do you have any hint where i can find the message maybe in the log
>>> file? Unfortunately i do not now which mail is causing this.
>> If you know which device it is at least, you can enable a per-device
>> activesync debug log. It would be the last message attempted to be
>> sent.
>> If you don't know the device, you can instead try the consolidated
>> debug log and hope we can figure it out from there.
>> Looking at where the process dies, it is probably an email with some
>> type of TNEF attachment.
>>>> Please provide a sample email that triggers this error.
> It looks like it is not dying but still trying to do the sync.

Well, when the memory is exhausted, the running process dies and the  
sync must restart.

> The only thing i can find is this error message:
> Previous request processing for synckey  
> {58608cf6-006c-4922-b379-4ed95e72af70}123 failed to be accepted by  
> the client, removing previous state and trying again.

Correct. This indicates a previous attempt failed since the client is  
sending an older synckey.

> The Client is Outlook 2016

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