[Tickets #14874] ActiveSync Protocol Error when syncing E-Mails

[noreply at bugs.horde.org]

BITTE NICHT AUF DIESE NACHRICHT ANTWORTEN. NACHRICHTEN AN DIESE  
E-MAIL-ADRESSE WERDEN NICHT GELESEN.

Ticket-URL: https://bugs.horde.org/ticket/14874
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  Ticket           | 14874
  Erstellt Von     | j.beyer at celano.de
  Zusammenfassung  | ActiveSync Protocol Error when syncing E-Mails
  Warteschlange    | Synchronization
  Version          | FRAMEWORK_5_2
  Typ              | Bug
  Status           | Unconfirmed
  Priorität        | 2. Medium
  Milestone        |
  Patch            |
  Zuständige       |
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j.beyer at celano.de (2018-11-13 09:04) hat geschrieben:

The client fails to sync E-Mails with the server after several weeks  
of operation for a specific user. Forcing the sync on the client side  
does not help. Resetting the device status on the sever side does not  
help. It might be caused by a new mail in the inbox but we have not  
been able to find out which. Accessing the inbox with imp is no  
problem. Devices of other users sync successfully at the same time.

[25543][2018-11-13T09:23:11+01:00] INFO: Policykey: 1214345194 verified.
[25543][2018-11-13T09:23:11+01:00] >>>: Creating new  
Horde_ActiveSync_SyncCache.
[25543][2018-11-13T09:23:11+01:00] I: <Synchronize>
[25543][2018-11-13T09:23:11+01:00] I:  <Folders>
[25543][2018-11-13T09:23:11+01:00] I:   <Folder>
[25543][2018-11-13T09:23:11+01:00] I:    <SyncKey>
[25543][2018-11-13T09:23:11+01:00] I:       
{5bac8aa3-5a98-4bb9-ae32-2a6bc0a86537}1382
[25543][2018-11-13T09:23:11+01:00] I:    </SyncKey>
[25543][2018-11-13T09:23:11+01:00] I:    <FolderId>
[25543][2018-11-13T09:23:11+01:00] I:      F6ef86f85
[25543][2018-11-13T09:23:11+01:00] I:    </FolderId>
[25543][2018-11-13T09:23:11+01:00] I:    <DeletesAsMoves>
[25543][2018-11-13T09:23:11+01:00] I:      1
[25543][2018-11-13T09:23:11+01:00] I:    </DeletesAsMoves>
[25543][2018-11-13T09:23:11+01:00] I:    <GetChanges />
[25543][2018-11-13T09:23:11+01:00] I:    <WindowSize>
[25543][2018-11-13T09:23:11+01:00] I:      10
[25543][2018-11-13T09:23:11+01:00] I:    </WindowSize>
[25543][2018-11-13T09:23:11+01:00] I:    <Options>
[25543][2018-11-13T09:23:11+01:00] I:     <FilterType>
[25543][2018-11-13T09:23:11+01:00] I:       3
[25543][2018-11-13T09:23:11+01:00] I:     </FilterType>
[25543][2018-11-13T09:23:11+01:00] I:     <MIMESupport>
[25543][2018-11-13T09:23:11+01:00] I:       2
[25543][2018-11-13T09:23:11+01:00] I:     </MIMESupport>
[25543][2018-11-13T09:23:11+01:00] I:     <AirSyncBase:BodyPreference>
[25543][2018-11-13T09:23:11+01:00] I:      <AirSyncBase:Type>
[25543][2018-11-13T09:23:11+01:00] I:        4
[25543][2018-11-13T09:23:11+01:00] I:      </AirSyncBase:Type>
[25543][2018-11-13T09:23:11+01:00] I:      <AirSyncBase:TruncationSize>
[25543][2018-11-13T09:23:11+01:00] I:        4096
[25543][2018-11-13T09:23:11+01:00] I:      </AirSyncBase:TruncationSize>
[25543][2018-11-13T09:23:11+01:00] I:     </AirSyncBase:BodyPreference>
[25543][2018-11-13T09:23:11+01:00] I:    </Options>
[25543][2018-11-13T09:23:11+01:00] I:    <Commands />
[25543][2018-11-13T09:23:11+01:00] >>>: COLLECTIONS: Obtaining  
collection class of Email for collection id F6ef86f85
[25543][2018-11-13T09:23:11+01:00] >>>: COLLECTIONS: Obtaining  
collection type of 2 for collection id F6ef86f85
[25543][2018-11-13T09:23:11+01:00] INFO: COLLECTIONS: Initializing  
state for collection: INBOX, synckey:  
{5bac8aa3-5a98-4bb9-ae32-2a6bc0a86537}1382
[25543][2018-11-13T09:23:11+01:00] >>>: STATE: Loading state for  
synckey {5bac8aa3-5a98-4bb9-ae32-2a6bc0a86537}1382
[25543][2018-11-13T09:23:11+01:00] >>>: STATE: Found 81 changes  
remaining from previous SYNC.
[25543][2018-11-13T09:23:11+01:00] I:   </Folder>
[25543][2018-11-13T09:23:11+01:00] INFO: Processed 0 incoming changes
[25543][2018-11-13T09:23:11+01:00] I:  </Folders>
[25543][2018-11-13T09:23:11+01:00] >>>: COLLECTIONS: Collection added  
to collection handler: collection: INBOX, synckey:  
{5bac8aa3-5a98-4bb9-ae32-2a6bc0a86537}1382.
[25543][2018-11-13T09:23:11+01:00] I: </Synchronize>
[25543][2018-11-13T09:23:11+01:00] >>>: COLLECTIONS: Loading default  
OPTIONS for F6ef86f85 collection.
[25543][2018-11-13T09:23:11+01:00] >>>: Clearing all collection  
synckeys from the cache.
[25543][2018-11-13T09:23:11+01:00] ERR: Unmatched end tag:
[25543][2018-11-13T09:23:11+01:00] ERR:
[25543][2018-11-13T09:23:11+01:00] O: <Synchronize>
[25543][2018-11-13T09:23:11+01:00] O:  <Status>
[25543][2018-11-13T09:23:11+01:00] O:   4
[25543][2018-11-13T09:23:11+01:00] O:  </Status>
[25543][2018-11-13T09:23:11+01:00] O: </Synchronize>
[25543][2018-11-13T09:23:11+01:00] ERR: PROTOCOL ERROR: Missing  
closing SYNC tag
[25543][2018-11-13T09:23:11+01:00] INFO: Maximum memory usage for  
ActiveSync request: 17825792 bytes.

The FolderId is set. I cannot find an unmatched end tag in this log.  
Please advice.

Horde Groupware Webmail Edition 5.2.22
Horde_ActiveSync 2.39.2
Sony Xperia Android 8.0 E-Mail Client