[commits] [Wiki] changed: ActiveSync

[Michael Rubinsky]

mrubinsk  Mon, 06 Feb 2012 00:46:33 +0000

Modified page: http://wiki.horde.org/ActiveSync
New Revision:  125
Change log:  Note to check device entry in table for known issues/resolutions.

@@ -93,8 +93,9 @@
  **If the configuration went well, but you are not seeing any  
contacts/calendar items appear on the device:** Some clients require a  
manual refresh or folder selection after setup when not using the  
"Automatic Discovery" facility of Exchange. With !TouchDown, for  
example, after setup you must select the folders you want sync'd under  
the Advanced settings tab.

  If all else fails and you can't figure out the issue, we will be  
happy to try to help you work it out, but you should be able to  
check/provide us with the following:

+* Be sure to check the notes in the chart above for your specific  
device. This might be a known issue, or a workaround may be known.
  * Check the web server error logs and see if there are any PHP  
errors being logged.
  * Configure Horde to send !ActiveSync log messages to a separate  
logfile. This is configured on the !ActiveSync tab of Horde's  
configuration screen.
  * If you are able to, it would also be useful to run a wireshark  
session to capture the network communication.
  * In some cases, it might be useful for us to see the affected  
device's state records in the database.