[commits] [Wiki] changed: ActiveSync

[Michael Rubinsky]

mrubinsk  Fri, 28 Sep 2012 17:59:41 +0000

Modified page: http://wiki.horde.org/ActiveSync
New Revision:  152
Change log:  Add link to KnownIssues page

@@ -139,8 +139,10 @@

  After the connection particulars are entered, you should choose to  
enable the folders that you want sync'd.

  ++ What to do if you have problems (or How to help us help you)
+
+**First off, you should check the list of  
((ActiveSync/KnownIssues|known issues)) to see if your problem is  
expected or not**. You can also check the Horde bug tracker to see if  
your issue has been reported already.

  **If you are not even able to get past the initial setup page on  
your phone**: you should first check to be sure you do not have SSL  
enabled on the phone when you're server is not serving SSL. The  
iPhone/iPod will not let you turn this off until after you save the  
configuration, so you must continue through all the errors and go back  
into the settings to disable SSL. You should also make sure that you  
have not enabled Provisioning support if your phone does not support it.

  **If the configuration went well, but you are not seeing any  
contacts/calendar items appear on the device:** Some clients require a  
manual refresh or folder selection after setup when not using the  
"Automatic Discovery" facility of Exchange. With !TouchDown, for  
example, after setup you must select the folders you want sync'd under  
the Advanced settings tab.