[commits] [Wiki] changed: ActiveSync/KnownIssues

[Michael Rubinsky]

mrubinsk  Tue, 31 Dec 2013 15:59:34 +0000

Modified page: http://wiki.horde.org/ActiveSync/KnownIssues
New Revision:  13
Change log:  This is asked way too often on the ML. Add it here.

@@ -38,4 +38,10 @@
  Outlook 2013 with EAS (OL2013) shows the permanent message "This  
folder hasn't yet been updated, connection attempt" even if the folder  
synchronization is OK.

  The problem occurs when the "Outlook Mail Notifier" addin  
(c:\Program Files\Common Files\Apple\Mobile Device  
Support\!OutlookChangeNotifierAddIn.dll) is enabled.
  Disabling this addin in OL2013 will solve the problem.
+
++++ Error posted in horde log like "[horde] SQL QUERY FAILED:  
Duplicate entry '{529e27e9-892c-4d25-8beb-4b7953aa4b6d}3' for key  
'PRIMARY'".
+
+This occurs whenever the !ActiveSync client issues a request, the  
server processes, but the client either never receives the response,  
or receives a response that it does not understand. The client then  
reissues the request (along with the same !SyncKey). Since the server  
already processed the request for the specified !SyncKey, it leads to  
a duplicate PRIMARY key error. Since this is expected from time to  
time, the !ActiveSync library deletes the sync state tied to the key  
causing the error and tries again. If this happens too many times in a  
row, the client will usually throttle the connection and notify the  
user.
+
+Bottom line, if you do not see any this often, and you notice no  
issues with synchronization, this is normal and nothing to worry about.