[cvs] [Wiki] changed: Project/ActiveSync

[Michael Rubinsky]

mrubinsk  Mon, 05 Apr 2010 20:28:42 -0400

Modified page: http://wiki.horde.org/Project/ActiveSync
New Revision:  1.34
Change log:  ...and once again, TouchDown is not a wikiword

@@ -74,9 +74,9 @@
  ++ What to do if you have problems (or How to help us debug your issue)

  **If you are not even able to get past the initial setup page on  
your phone**: you should first check to be sure you do not have SSL  
enabled on the phone when you're server is not serving SSL. The  
iPhone/iPod will not let you turn this off until after you save the  
configuration, so you must continue through all the errors and go back  
into the settings to disable SSL. You should also make sure that you  
have not enabled Provisioning support if your phone does not support it.

-**If the configuration went well, but you are not seeing any  
contacts/calendar items appear on the device:** Some clients require a  
manual refresh or folder selection after setup when not using the  
"Automatic Discovery" facility of Exchange. With TouchDown, for  
example, after setup you must select the folders you want sync'd under  
the Advanced settings tab. If you can't figure out this issue, we will  
be happy to try to help work it out, but you should be able to  
check/provide us with the following:
+**If the configuration went well, but you are not seeing any  
contacts/calendar items appear on the device:** Some clients require a  
manual refresh or folder selection after setup when not using the  
"Automatic Discovery" facility of Exchange. With !TouchDown, for  
example, after setup you must select the folders you want sync'd under  
the Advanced settings tab. If you can't figure out this issue, we will  
be happy to try to help work it out, but you should be able to  
check/provide us with the following:

  * Check the web server error logs and see if there are any PHP  
errors being logged.
  * Make sure that you have configured the horde log to log at the  
DEBUG level. Start capturing the log while running a complete attempt  
to sync or refresh your device.
  * If you are able to, it would also be useful to run a wireshark  
session to capture the network communication.