[horde] Activesync not working but seems fine in logs?

info at pcbase.eu info at pcbase.eu
Fri Jun 17 21:06:08 UTC 2011


Quoting Michael J Rubinsky <mrubinsk at horde.org>:

> Quoting info at pcbase.eu:
>
>> Hi all,
>>
>> I configured horde for activesync usage, but then I try to sync  
>> email, calendar and contacts, it just fails according to my phone.
>>
>> This is the ActiveSync log:
>>
>> 2011-06-17T00:31:35+02:00 DEBUG:  
>> Horde_ActiveSync_Driver_Horde::getServerChanges(Calendar, 0,  
>> 1308263495, 0)
>> 2011-06-17T00:31:35+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Found 0 message changes, checking for PIM initiated changes.
>> 2011-06-17T00:31:35+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> No PIM changes present, returning all messages.
>> 2011-06-17T00:31:40+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Attempting to load PING state for: Contacts
>> 2011-06-17T00:31:40+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Obtained lasst sync time for Contacts - 0
>> 2011-06-17T00:31:40+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Initializing message diff engine for Contacts
>> 2011-06-17T00:31:40+02:00 DEBUG:  
>> Horde_ActiveSync_Driver_Horde::getServerChanges(Contacts, 0,  
>> 1308263500, 0)
>> 2011-06-17T00:31:40+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Found 0 message changes, checking for PIM initiated changes.
>> 2011-06-17T00:31:40+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> No PIM changes present, returning all messages.
>> 2011-06-17T00:31:40+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Attempting to load PING state for: Calendar
>> 2011-06-17T00:31:40+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Obtained lasst sync time for Calendar - 0
>> 2011-06-17T00:31:40+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Initializing message diff engine for Calendar
>> 2011-06-17T00:31:40+02:00 DEBUG:  
>> Horde_ActiveSync_Driver_Horde::getServerChanges(Calendar, 0,  
>> 1308263500, 0)
>> 2011-06-17T00:31:40+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Found 0 message changes, checking for PIM initiated changes.
>> 2011-06-17T00:31:40+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> No PIM changes present, returning all messages.
>> 2011-06-17T00:31:45+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Attempting to load PING state for: Contacts
>> 2011-06-17T00:31:45+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Obtained lasst sync time for Contacts - 0
>> 2011-06-17T00:31:45+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Initializing message diff engine for Contacts
>> 2011-06-17T00:31:45+02:00 DEBUG:  
>> Horde_ActiveSync_Driver_Horde::getServerChanges(Contacts, 0,  
>> 1308263505, 0)
>> 2011-06-17T00:31:45+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Found 0 message changes, checking for PIM initiated changes.
>> 2011-06-17T00:31:45+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> No PIM changes present, returning all messages.
>> 2011-06-17T00:31:45+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Attempting to load PING state for: Calendar
>> 2011-06-17T00:31:45+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Obtained lasst sync time for Calendar - 0
>> 2011-06-17T00:31:45+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Initializing message diff engine for Calendar
>> 2011-06-17T00:31:45+02:00 DEBUG:  
>> Horde_ActiveSync_Driver_Horde::getServerChanges(Calendar, 0,  
>> 1308263505, 0)
>> 2011-06-17T00:31:45+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Found 0 message changes, checking for PIM initiated changes.
>> 2011-06-17T00:31:45+02:00 DEBUG: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> No PIM changes present, returning all messages.
>> 2011-06-17T00:31:50+02:00 INFO: [HTC942974c4d7bf04a7bd941aa283c5d]  
>> Sending response for PING.
>> 2011-06-17T00:31:50+02:00 DEBUG: O  <Ping:Ping>
>> 2011-06-17T00:31:50+02:00 DEBUG: O   <Ping:Status>
>> 2011-06-17T00:31:50+02:00 DEBUG: O   1
>> 2011-06-17T00:31:50+02:00 DEBUG: O    <Ping:Status/>
>> 2011-06-17T00:31:50+02:00 DEBUG: O   <Ping:Ping/>
>>
>>
>>
>> I thought that it might be a webserver problem, but that wasn't  
>> right, because it just returns a 200 status:
>>
>> [17/Jun/2011:19:08:38 +0200] "POST  
>> /Microsoft-Server-ActiveSync?Cmd=Sync&User=[MYUSER]&DeviceId=HTC942974c4d7bf04a7bd941aa283c5d&DeviceType=htcpyramid HTTP/1.1" 200 82 "-"  
>> "Android-EAS/4.0.2115272322.67241"
>>
>> When I try to access the webportal I can browse my mail, contacts  
>> and calandar fine, but AS just won't work. Any ideas why?
>
> What do you mean by "fails on my phone"? What, exactly, happens on the phone?
>
> Can you reset the AS account on the device and on the server  
> (prefs->active ync devices), then capture the log from the  
> beginning? This log looks like it has already performed a FOLDERSYNC  
> operation, but the SYNC operation may have failed for some reason  
> (this log is from a PING request - which only happens *after* an  
> initial SYNC is performed).
>
> If you could also capture the traffic with wireshark or similar,  
> that would be helpful. If not, just the AS log should suffice.
>
> -- 
> mike
>
> The Horde Project (www.horde.org)
> mrubinsk at horde.org
>
> -- 
> Horde mailing list
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Thanks or the quick reply! This is what the log is saying:

http://pastebin.com/q63QG7Wz


With "fails on my phone" I mean that the default Android 2.3.3  
mailclient reports "Synchronization is experiencing problems." When I  
check the sync status on my phone, I see that Mail has an exclamation  
mark, Contacts and Calendar don't have the exclamation mark. When I  
check to see if the Contacts and the Calendar appointments are  
available in Horde, everything is still empty (My phone has the  
contacts and calendar items I want to have available in Horde).

Thanks in advance!

Regards,

Maarten



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