[horde] [Solved] Horde 5.1.1 Activesync does not work with Windows Phone 7.8

[Mail Admin]

On Tue, Jul 16, 2013 at 3:34 AM, Michael J Rubinsky <mrubinsk at horde.org>wrote:

>
> Quoting Mail Admin <pinemail11 at gmail.com>:
>
>  On Tue, Jul 16, 2013 at 1:20 AM, Michael J Rubinsky <mrubinsk at horde.org
>> >wrote:
>>
>>
>>> Quoting Mail Admin <pinemail11 at gmail.com>:
>>>
>>>  On Tue, Jul 16, 2013 at 12:42 AM, Michael J Rubinsky <
>>> mrubinsk at horde.org
>>>
>>>> >wrote:
>>>>
>>>>  Quoting Mail Admin <pinemail11 at gmail.com>:
>>>>
>>>>>
>>>>>  On Mon, Jul 15, 2013 at 8:58 PM, Michael J Rubinsky <
>>>>> mrubinsk at horde.org
>>>>>
>>>>>  >wrote:
>>>>>>
>>>>>>
>>>>>>  Quoting Mail Admin <pinemail11 at gmail.com>:
>>>>>>
>>>>>>>
>>>>>>>  Please find attached log files for couple of
>>>>>>>
>>>>>>>  devices. 0f6e4c41f36aea536bca5c90000f94********ae  is th device
>>>>>>> into
>>>>>>>
>>>>>>>  discussion.
>>>>>>>>
>>>>>>>>
>>>>>>>>  There is absolutely nothing technically wrong with the data that
>>>>>>>>
>>>>>>> Horde is
>>>>>>> sending to the device. The device continuously rejects the data sent
>>>>>>> to
>>>>>>> it
>>>>>>> and requests a brand new FOLDERSYNC. The only thing I can think of is
>>>>>>> that
>>>>>>> the client requires a configured trash folder, which you don't seem
>>>>>>> to
>>>>>>> have. You have a Folder named "Trash" but Horde is not configured to
>>>>>>> use
>>>>>>> it
>>>>>>> to automatically move deleted messages to. Try setting that up in
>>>>>>> your
>>>>>>> user
>>>>>>> prefs and see if that helps.
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> mike
>>>>>>>
>>>>>>> The Horde Project (www.horde.org)
>>>>>>> mrubinsk at horde.org
>>>>>>>
>>>>>>>
>>>>>>>  Look like it is bug,
>>>>>>>
>>>>>>
>>>>>>
>>>>>>  Nope. Working exactly as it should.
>>>>>
>>>>>
>>>>>  checked, trash folder is there in folder list and it is subscribed for
>>>>>
>>>>>  IMAP
>>>>>> sync.
>>>>>> Tried to delete mails from, it was marking to delete.
>>>>>> Selected option "Move deleted messages to your Trash mailbox instead
>>>>>> of
>>>>>> marking them as deleted in the current mailbox?" from mail preference
>>>>>> -
>>>>>>
>>>>>>  Deleting and Moving Messages.
>>>>>>
>>>>>>>
>>>>>>>  now, activesync started working on windows 7.8
>>>>>>>
>>>>>>
>>>>>>
>>>>>>  So, it seems WM 7.8 (incorrectly) requires a folder to be marked as
>>>>> "wastebasket" (type value of 4) in order for it to accept the folder
>>>>> list.
>>>>>
>>>>>
>>>>>  Now unchecked "Move deleted messages ..............." to reproduce the
>>>>>
>>>>>> problem, problem did not reproduce.
>>>>>>
>>>>>>
>>>>>>  Because the client already received the folder list - and just
>>>>> changing
>>>>> the FolderHierarchy:Type value does not trigger a resync of  the
>>>>> folders.
>>>>> I.e., the client already has the data it needs before you changed it
>>>>> back.
>>>>>
>>>>>
>>>>>
>>>>  --
>>>>
>>>>> mike
>>>>>
>>>>> The Horde Project (www.horde.org)
>>>>> mrubinsk at horde.org
>>>>>
>>>>>
>>>>>
>>>> Mike : So, it seems WM 7.8 (incorrectly) requires a folder to be marked
>>>> as
>>>> "wastebasket" (type value of 4) in order for it to accept the folder
>>>> list.
>>>>
>>>> PineA : I believe it is more than this conclusion. I have another server
>>>> Horde 5.03, it is working perfectly fine, just created fresh account and
>>>> synced WP 7.8 well without any issue.
>>>>
>>>>
>>> Horde 5.0.3 only went up to EAS 12.1, Horde 5.1.x goes up to (and from
>>> your log I see you are using) 14.1. It's likely the client's 14.1
>>> implementation is broken.
>>>
>>>
>>>  Also this issue exists only on WP 7.8, probably we need to find some
>>>
>>>> workarounds the way we did in upper lower case issue in iphone /
>>>> autodiscover issues, etc.
>>>>
>>>>
>>> Feel free to investigate and prepare a patch. Since Horde is sending the
>>> correct data and I can't reproduce this on my WP 7.8 device I don't plan
>>> on
>>> spending any time on this.
>>>
>>>    I tried with earlier version of EAS 12.1 in horde 5.1.X but didn's
>>> solve the issue. Just wanted to know, did you try to create new user
>>>  without selection of "Move deleted messages to your...." & checked if it
>>> is syncing well or not.
>>>
>>
> Yes, but that is irrelevant. The point is that your client seems to
> *require* it, and once it receives it, the sync works. There really is no
> "workaround" that could be implemented here since the trash folder is
> either configured or it's not. We can't pretend it's configured if it's
> not...
>
> --
> mike
>
> The Horde Project (www.horde.org)
> mrubinsk at horde.org
>

Okay.

Thanks a lot in pointing towards right direction to solve this issue, we
would make some changes in horde so that all the new accounts would come
with default option checked in for "move deleted items to...."

Thanks once again for the help!

Regards,

Pine A