[horde] AS Issue on iOS7

[Michael J Rubinsky]

Quoting Simon Wilson <simon at simonandkate.net>:

> I upgraded my iPad to iOS7 yesterday, and it has been working for  
> about 24 hours with no obvious problems.
>
> At lunchtime today it stopped syncing, and all I was getting  
> continually repeated in the device log was this:
>
> 2013-09-22T02:31:31+00:00 INFO: [3796]  
> Horde_Core_ActiveSync_Driver::authenticate() attempt for simon
> 2013-09-22T02:31:31+00:00 DEBUG: [3796] SYNC request received for user simon
> 2013-09-22T02:31:31+00:00 INFO: [3796] Device entry exists for  
> APPLDLXFT5X3DFJ2, updating userAgent and version.
> 2013-09-22T02:31:31+00:00 INFO: [3796] Request being handled for  
> device: APPLDLXFT5X3DFJ2, Supporting protocol version: 14.1, Using  
> Horde_ActiveSync v2.7.3
> 2013-09-22T02:31:31+00:00 INFO: [3796] Handling SYNC command.
> 2013-09-22T02:31:31+00:00 INFO: [3796] Checking policykey for  
> device: APPLDLXFT5X3DFJ2 user: simon
> 2013-09-22T02:31:31+00:00 INFO: [3796] Stored key: 6824074198
> 2013-09-22T02:31:31+00:00 DEBUG: [3796] O  <Synchronize>
> 2013-09-22T02:31:31+00:00 DEBUG: [3796] O   <Status>
> 2013-09-22T02:31:31+00:00 DEBUG: [3796] O    142
> 2013-09-22T02:31:31+00:00 DEBUG: [3796] O   </Status>
> 2013-09-22T02:31:31+00:00 DEBUG: [3796] O  </Synchronize>
> 2013-09-22T02:31:31+00:00 INFO: [3796] User simon logged off
> 2013-09-22T02:32:25+00:00 INFO: [7964]  
> Horde_Core_ActiveSync_Driver::authenticate() attempt for simon
> 2013-09-22T02:32:25+00:00 DEBUG: [7964] SYNC request received for user simon
> 2013-09-22T02:32:25+00:00 INFO: [7964] Device entry exists for  
> APPLDLXFT5X3DFJ2, updating userAgent and version.
> 2013-09-22T02:32:26+00:00 INFO: [7964] Request being handled for  
> device: APPLDLXFT5X3DFJ2, Supporting protocol version: 14.1, Using  
> Horde_ActiveSync v2.7.3
> 2013-09-22T02:32:26+00:00 INFO: [7964] Handling SYNC command.
> 2013-09-22T02:32:26+00:00 INFO: [7964] Checking policykey for  
> device: APPLDLXFT5X3DFJ2 user: simon
> 2013-09-22T02:32:26+00:00 INFO: [7964] Stored key: 6824074198
> 2013-09-22T02:32:26+00:00 DEBUG: [7964] O  <Synchronize>
> 2013-09-22T02:32:26+00:00 DEBUG: [7964] O   <Status>
> 2013-09-22T02:32:26+00:00 DEBUG: [7964] O    142
> 2013-09-22T02:32:26+00:00 DEBUG: [7964] O   </Status>
> 2013-09-22T02:32:26+00:00 DEBUG: [7964] O  </Synchronize>
> 2013-09-22T02:32:26+00:00 INFO: [7964] User simon logged off
>
>
> Etc....
>
> The S4 was still syncing OK, so the system was up and working. I  
> tried killing the mail app, putting into flight mode and out, etc,  
> but it took a reboot of the iPad to recover.
>
> Does the log above shed any light on what it may have been?

Looks like the device does not understand that it needs to  
reprovision. Status 142 tells the client that it needs to  
(re)provision with the server. The update to iOS 7 probably caused the  
client's stored policy key to disappear, but the client is not  
responding as it should to the provisioning response. Nothing Horde  
can do about that.
-- 
mike

The Horde Project (www.horde.org)
mrubinsk at horde.org
-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/pkcs7-signature
Size: 5849 bytes
Desc: S/MIME Signature
URL: <http://lists.horde.org/archives/horde/attachments/20130922/8d67c032/attachment.bin>