[horde] Repeated Remote Wipe

simon at simonandkate.net simon at simonandkate.net
Tue Sep 24 00:54:34 UTC 2013


> On 24 Sep 2013, at 10:14 am, Michael J Rubinsky <mrubinsk at horde.org> wrote:
> 
> 
> Quoting simon at simonandkate.net:
> 
>> I had to wipe my wife's iPhone yesterday as it got completely in a  
>> knot, and couldn't even be reset from the device. I used the Horde  
>> remote wipe, which worked. The phone rebooted, factory reset, and I  
>> restored from iCloud backup. Horde told me that the device was wiped  
>> in the AS device console.
>> 
>> Now for the bit that did not work properly:
>> 
>> When the device came back up, with restored settings that included  
>> the connection to horde, it contacted the horde server. The Horde  
>> server sent another wipe command, and the phone proceeded to repeat  
>> the wipe process.
>> 
>> Even though it was seen as "Device wiped" the wipe command had not  
>> been cleared and so was re-communicated upon new provisioning.
>> 
>> To stop the cycle I removed the device from AS console, and it then  
>> reconnected as a new device, and did not wipe again.
>> 
>> Is that "working as designed" or an oversight?
> 
> The former. The device pairing must be explicitly removed from the  
> server in order to allow the device to connect again. This forces the  
> user/admin to ensure that the device wipe was reported as successful  
> before the device is allowed to connect again.
> -- 
> mike
> 

Thanks Mike. I'd suggest that needs to be explicitly stated somewhere on the AS admin page. 

When the "Device wiped" message is triggered, there is no indication that the wipe command is still active, rather the admin is told that it is done. Whilst I worked out what I thought it was doing, as confirmed by you above, it is not intuitive. 

Something along the lines of "Device wiped. Note that the device will wipe again on reconnection attempt. To allow this device to reconnect remove the device by clicking "Remove"." Or something along those lines...

What do you think?
Simon


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