[horde] Activesync stopped syncing default folders - Horde Groupware Webmail Edition 5.1.2

[Michael J Rubinsky]

Quoting Pine A <pinemail11 at gmail.com>:

> On Mon, Sep 30, 2013 at 11:19 PM, Michael J Rubinsky  
> <mrubinsk at horde.org>wrote:
>
>>
>> Quoting Pine A <pinemail11 at gmail.com>:
>>
>>  All of sudden, default folders (inbox, sent items ) stopped syncing.
>>> Folder
>>> which I created & subscribed for imap syncing are getting synced.
>>>
>>> horde webmail is working okay. configured outlook with IMAP, that is also
>>> fine.
>>>
>>> not sure what went wrong.
>>>
>>
>> Neither am I. At least not without a description of what (if anything) you
>> updated, and a synclog showing the failed sync attempts.
>> --
>> mike
>>
>> The Horde Project (www.horde.org)
>> mrubinsk at horde.org
>
>
> Here are the logs
>
> [root at horde_activeysync]# vim 0XXXXX36f0db11a886509569cdXXXXXX.txt
> 2013-09-30T23:24:54+05:30 INFO: [9226]
> Horde_Core_ActiveSync_Driver::authenticate() attempt for test1 at domain.in
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] FOLDERSYNC request received for
> user test1 at domain.in
> 2013-09-30T23:24:54+05:30 INFO: [9226] Device entry exists for
> 0XXXXX36f0db11a886509569cdXXXXXX, updating userAgent and version.
> 2013-09-30T23:24:54+05:30 INFO: [9226] Request being handled for device:
> 0XXXXX36f0db11a886509569cdXXXXXX, Supporting protocol version: 14.1, Using
> Horde_ActiveSync v2.7.3
> 2013-09-30T23:24:54+05:30 INFO: [9226] Handling FOLDERSYNC command.
> 2013-09-30T23:24:54+05:30 INFO: [9226] Checking policykey for device:
> 0XXXXX36f0db11a886509569cdXXXXXX user: test1 at domain.in
> 2013-09-30T23:24:54+05:30 INFO: [9226] Policykey: 0 verified.
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] I  <FolderHierarchy:FolderSync>
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] I   <FolderHierarchy:SyncKey>
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] I
> {5247d835-78a4-43ac-9b73-3049ac1001f4}1
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] I   </FolderHierarchy:SyncKey>
> 2013-09-30T23:24:54+05:30 INFO: [9226] Loading state for synckey
> {5247d835-78a4-43ac-9b73-3049ac1001f4}1
> 2013-09-30T23:24:54+05:30 INFO: [9226] Loading FOLDERSYNC state containing
> 10 folders.
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] I  </FolderHierarchy:FolderSync>
> 2013-09-30T23:24:54+05:30 INFO: [9226] Initializing folder diff engine
> 2013-09-30T23:24:54+05:30 INFO: [9226]
> Horde_Core_ActiveSync_Driver::getFolderList()
> 2013-09-30T23:24:54+05:30 INFO: [9226] Polling
> Horde_Core_ActiveSync_Driver::_getMailFolders()
> 2013-09-30T23:24:54+05:30 INFO: [9226] Found serverid for INBOX: ced4a7a7
> 2013-09-30T23:24:54+05:30 INFO: [9226] Found serverid for Drafts: ca76d66e
> 2013-09-30T23:24:54+05:30 INFO: [9226] Found serverid for Junk: ed08e7cc
> 2013-09-30T23:24:54+05:30 INFO: [9226] Found serverid for Junk E-mail:
> 1451a637
> 2013-09-30T23:24:54+05:30 INFO: [9226] Found serverid for Sent: 0de2fc7d
> 2013-09-30T23:24:54+05:30 INFO: [9226] Found serverid for Trash: 5592dac9
> 2013-09-30T23:24:54+05:30 INFO: [9226] No folder changes found.
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] O  <FolderHierarchy:FolderSync>
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] O   <FolderHierarchy:Status>
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] O    1
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] O   </FolderHierarchy:Status>
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] O   <FolderHierarchy:SyncKey>
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] O
>  {5247d835-78a4-43ac-9b73-3049ac1001f4}1
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] O   </FolderHierarchy:SyncKey>
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] O   <FolderHierarchy:Changes>
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] O    <FolderHierarchy:Count>
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] O     0
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] O    </FolderHierarchy:Count>
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] O   </FolderHierarchy:Changes>
> 2013-09-30T23:24:54+05:30 DEBUG: [9226] O  </FolderHierarchy:FolderSync>

All this shows is a succesfull FOLDERSYNC request that contains no  
changes (no folders were added/deleted/changed on the server since the  
last FOLDERSYNC). Nothing about polling/syncing one of those folders.


> @
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No idea what all this stuff is above. Did you also check the horde log  
and web server log for errors?



-- 
mike

The Horde Project (www.horde.org)
mrubinsk at horde.org
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