[horde] No synckey could be found.

Simon B simon.buongiorno at gmail.com
Mon Jan 13 17:49:46 UTC 2014

On 13 January 2014 18:39, Michael J Rubinsky <mrubinsk at horde.org> wrote:
> Quoting Simon B <simon.buongiorno at gmail.com>:
>> On 13 January 2014 17:13, Michael J Rubinsky <mrubinsk at horde.org> wrote:
>>> Quoting Simon B <simon.buongiorno at gmail.com>:
>>>> Hi Michael
>>>> After upgrading to ActiveSyng 2.10.1 I noticed this in the activesync
>>>> log for my device on the production server (I still can't get it to
>>>> work on the git install).
>>>> 2014-01-13T12:50:43+00:00 ERR: [21881] Attempting to add a collection
>>>>                     to the sync cache while requiring a synckey, but no
>>>>                     synckey could be found. Most likely a client error
>>>> in
>>>>                     requesting a collection during PING before it has
>>>> issued a
>>>>                     SYNC.
>>>> What does this mean?  And any idea how to fix it?
>>> It means that the client is broken and either (1) doesn't perform the
>>> necessary local db cleanup when it receives a status code to reset it's
>>> collection(s) - iOS does this - or (2) sends a PING request before all
>>> collections have been initialized during the initial pairing.
>>> The best way to fix is to recreate the account on the device. You could
>>> try
>>> simply disabling/re-enabling all collections on the device first if you
>>> want, but that doesn't usually work on iOS, as it stubbornly holds onto
>>> the
>>> internal state, even when it's asked not to.
>> Hi Mike
>> I've recreated the account more times today than I can count (and
>> yesterday when I removed the account and even rebooted before
>> recreating it).  Unfortunately it means both the email clients on my
>> device are broken (the native Google one (not Gmail, the other one)
>> and Enhanced Email.  Enhanced Email is less broken, but doesn't allow
>> me to create contacts.
>> What I see on the device is that an initial sync is done but then the
>> contacts later disappear (and won't reappear unless I:
>> - turn off the sync,
>> - reprovision the device in the admin/activesync.php
>> - turn on the sync).
>> Then a short time later the contacts disappear again.
>> Oddly the calendar entries survive unless I add/change an event and
>> then they too disappear.  This was working, but I don't know when it
>> stopped as I've been working with the git install for a while now.
>> One of my users used to have a similar problem which I blamed on the
>> network, but it went away after they got a new device.
>> I would have thought more people with stock ASOP devices would have
>> this issue...
> I don't see this issue on any of my android devices, stock, some CyanogenMod
> roms, and Samsung's proprietary client.

That's a pity :)  I didn't want to blame it on Cyanogenmod, but that's
what I'm using on my Galaxy SIII.

If I create a new device log and send it to you would you have a look please?



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