[horde] [SOLVED] ActiveSync Problems, ERR invalid adressbook

[Michael J Rubinsky]

Quoting Stefan Johänntgen <Stefan at nicolejo.de>:

> Zitat von Michael J Rubinsky <mrubinsk at horde.org>:
>
>> Quoting Anton Köstlbacher <horde3 at dingsbums.org>:
>>
>>> Am 27.06.2014 16:50, schrieb Michael J Rubinsky:
>>>> Quoting Stefan Johänntgen <Stefan at nicolejo.de>:
>>>>
>>>>> Am 27.06.2014 15:15, schrieb Anton Köstlbacher:
>>>>>> Am 26.06.2014 17:28, schrieb Anton Köstlbacher:
>>>>>>> Am 26.06.2014 17:13, schrieb Stefan Johänntgen:
>>>>>>>> Am 26.06.2014 16:44, schrieb Anton Köstlbacher:
>>>>>>>>> Am 26.06.2014 15:16, schrieb Stefan Johänntgen:
>>>>>>>>>> Am 26.06.2014 13:22, schrieb Anton Köstlbacher:
>>>>>>>>>>> Am 09.05.2014 15:01, schrieb Anton Köstlbacher:
>>>>>>>>>>>> - Contacts syncing never completes (Sync-Indicator on the
>>>>>>>>>>>> phone),
>>>>>>>>>>>> in the
>>>>>>>>>>>> logs I see the following errors:
>>>>>>>>>>>>
>>>>>>>>>>>> 2014-05-09T14:51:01+02:00 ERR: Invalid address book:
>>>>>>>>>>>> wia_1mefmoHzIwZqH4C0nA1
>>>>>>>>>>>> 2014-05-09T14:51:01+02:00 ERR: [26576] Change message failed
>>>>>>>>>>>> when
>>>>>>>>>>>> updating
>>>>>>>>>>>>
>>>>>>>>>>>> After reconnecting the device in Horde Configuration it works
>>>>>>>>>>>> again
>>>>>>>>>>>> for
>>>>>>>>>>>> a few days and then problems occur again. Horde Webmail is
>>>>>>>>>>>> uptodate.
>>>>>>>>>>>> What could be wrong with my configuration?
>>>>>>>>>>>
>>>>>>>>>>> Hi all,
>>>>>>>>>>>
>>>>>>>>>>> syncing of calendar now seems to work over a longer period of
>>>>>>>>>>> time,
>>>>>>>>>>> but I have still the same problem with syncing my (default)
>>>>>>>>>>> adressbook.
>>>>>>>>>>>
>>>>>>>>>>> The problem occurs when I add one simple new adressbook entry
>>>>>>>>>>> on my
>>>>>>>>>>> phone after initial configuration of activesync on the phone.
>>>>>>>>>>>
>>>>>>>>>>> Any help is appreciated! Thanks!
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>> Anton
>>>>>>>>>>
>>>>>>>>>> the same here. Yesterday I found the solution!
>>>>>>>>>> Check in your database table horde_prefs.
>>>>>>>>>> There is an entry:
>>>>>>>>>> username   | turba |  default_dir  |  xxxxxxxxxxxxxxxxx
>>>>>>>>>>
>>>>>>>>>> There the wrong address is entered in pref_value!
>>>>>>>>>> I have edited the entry to the correct address and now it works!
> (
>>>>>>>>>> and i
>>>>>>>>>> create a new ActivSync Account in my phone)
>>>>>>>>>> Perhaps it is even if you delete the row and then horde these new
>>>>>>>>>> sets.
>>>>>>>>>> (Horde> Address Book Settings> Sync Settings)
>>>>>>>>>>
>>>>>>>>>> The Probelm is probably caused by uppercase and lowercase
>>>>>>>>>> characters in
>>>>>>>>>> the username.
>>>>>>>>>> Horde does not write the correct value into the table! Maybe
>>>>>>>>>> because in
>>>>>>>>>> my table instead of "username" that is was "Username"
>>>>>>>>>>
>>>>>>>>>> I wonder if it is also in your neck
>>>>>>>>>
>>>>>>>>> I just checked horde_prefs: the pref_uid was indeed uppercase
>>>>>>>>> User at domain.de, all other prefs uids are lower case. I changed it
>>>>>>>>> to
>>>>>>>>> lower case. The pref value itself is correct:
>>>>>>>>> wia_1mefmoHzIwZqH4C0nA1.
>>>>>>>>>
>>>>>>>>> I then completly removed the device from horde and the activesync
>>>>>>>>> account from the device.
>>>>>>>>>
>>>>>>>>> Unfortunatly it didn't help. Inital sync works. Adding one
>>>>>>>>> addressbook
>>>>>>>>> entry leads to never ending sync (and draining the battery) and
> the
>>>>>>>>> same errors in the log.
>>>>>>>>>
>>>>>>>>> I'm using "protocol version: 14.0, Using Horde_ActiveSync v2.16.7"
>>>>>>>>> Syncing already worked with older Horde_ActiveSync versions.
> Thanks
>>>>>>>>> for any further help!
>>>>>>>>
>>>>>>>> oh shame-I would have been happy!
>>>>>>>>
>>>>>>>> and the directory wia_1mefmoHzIwZqH4C0nA1 is also in the table
>>>>>>>> turba_sharesng?
>>>>>>>> And remove the device attempts in the Horde ActiveSync Device
>>>>>>>> Overview
>>>>>>>> (https://............../horde/admin/activesync.php)
>>>>>>>>
>>>>>>>> For me it was definitely the cause! The address
>>>>>>>> 6hYe2Xv-xEgBS688LdRXLw8
>>>>>>>> stood in the horde_prefs and indeed it was 71V4RUA0CuRP5iJMLP6HkEA.
>>>>>>>> And
>>>>>>>> horde could not put! I've corrected it by hand, and only then it
>>>>>>>> worked.
>>>>>>>
>>>>>>> Just to be sure: You mean "turba_sharesng.share_name" has to be the
>>>>>>> same
>>>>>>> value as turba default_dir in horde_prefs?
>>>>>>
>>>>>> I replaced turba default_dir in horde_prefs (wia_1mefmoHzIwZqH4C0nA1)
>>>>>> with the value in turba_sharesng.share_name
>>>>>> (45aa6ef93bdb024d71e116b0ec8b96a9) and it works now! Thanks!
>>>>
>>>> For some reason, your preference did not reflect your default
> directory.
>>>> There is a preference for that and saving that preference would do the
>>>> same thing that you did manually. No idea why your pref got out of sync
>>>> though, I don't see this.
>>>
>>> Where can I find that pref in the ui? Thanks!
>>
>> Prefs->Addressbooks (Turba)->address books.
>>
>>> BTW in my case I'm suspecting a problem I had with caseinsensitive auth
>>> backend (fixed with hook), which lead to uppercase username in the
>>> database and perhaps after that the default directory could not be
>>> updated.
>>
>> Possibly.
>>  
>
> Absolutly! It is in my opinion a casesensitive-caseinsensitiv problem of
> the username in the database. The default_dir in horde_prefs is not
> updated.
> Many users do not find the problem and can not ActiceSync use. I think it
> needs to be corrected by Horde.

No, the administrator of your installation needs to properly deal with  
usernames that may or may not be case sensitive.

> In summary:
> Username = user-a
> user-a login, but as "User A"
> In the db now User-A is default_dir abcdefghijk
> Later, user-a always will log in as "user-a".
> But horde never changes the default_dir, and that is for "user-a" unequal
> "User-A"

-- 
mike
The Horde Project
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