[horde] ActiveSync stops syncing mail with SQL error

[Michael Polenske]

On 02/19/2015 07:51 PM, Michael Polenske wrote:
> On 02/19/2015 07:36 PM, Michael J Rubinsky wrote:
>>
>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>
>>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>>
>>>> Quoting Michael Polenske <michael at polenske.net>:
>>>>
>>>>> On 02/19/2015 04:49 PM, Michael J Rubinsky wrote:
>>>>>>
>>>>>> Quoting Michael Polenske <m.polenske at web.de>:
>>>>>>
>>>>>>> On 19.02.2015 15:02, Michael J Rubinsky wrote:
>>>>>>>>
>>>>>>>> Quoting Michael Polenske <m.polenske at web.de>:
>>>>>>>>
>>>>>>>>> On 19.02.2015 12:31, Jan Schneider wrote:
>>>>>>>>>>
>>>>>>>>>> Zitat von Michael Polenske <m.polenske at web.de>:
>>>>>>>>>>
>>>>>>>>>>> Good morning,
>>>>>>>>>>> since a few days I cannot see new mails on my mobile device 
>>>>>>>>>>> (iphone). When I go to webinterface or use Outlook 2013 
>>>>>>>>>>> everything seems to be fine. I activated logging für 
>>>>>>>>>>> ActiveSync and can see a SQL error if I start to sync with 
>>>>>>>>>>> my mobile device:
>>>>>>>>>>> 2015-02-19T10:22:52+01:00 ERR: HORDE SQL QUERY FAILED: 
>>>>>>>>>>> SQLSTATE[23000]: Integrity constraint violation: 1062 
>>>>>>>>>>> Duplicate entry '{54e5ab5b-f94c-4ffb-911b-2d8ec0a82a03}3' 
>>>>>>>>>>> for key 'PRIMARY'
>>>>>>>>>>>    INSERT INTO horde_activesync_state (sync_key, sync_data, 
>>>>>>>>>>> sync_devid,
>>>>>>>>>>> [.....]
>>>>>>>>>>>  }}', 1424337772) [pid 11662 on line 204 of 
>>>>>>>>>>> "/usr/share/php5/PEAR/Horde/Db/Adapter/Pdo/Base.php"]
>>>>>>>>>>> Calendar, Addressbook and also Mail-Subfolders are synced 
>>>>>>>>>>> correctly, only the Main-Inbox-Folder stops syncronising. 
>>>>>>>>>>> Horde was updated with "pear upgrade -a -B -c horde" to 
>>>>>>>>>>> latest version.
>>>>>>>>>>>
>>>>>>>>>>> Any hint/advise ?
>>>>>>>>>>
>>>>>>>>>> See the ActiveSync FAQ
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Jan,
>>>>>>>>>
>>>>>>>>> thanks for the hint, oversaw in first step the "KnownIssues" 
>>>>>>>>> part at the end ;-) Good, the SQL-Error seems to be normal. 
>>>>>>>>> But I'm stillö not able to sync newer mails on my mobile 
>>>>>>>>> device. Since it works on Outlook2013 and in Webinterface, I 
>>>>>>>>> assume that ActiveSync may not be the problem. Any other idea 
>>>>>>>>> what can be the "showstopper" ? Which part of which log do you 
>>>>>>>>> need to give me a hint where to find the problem ?
>>>>>>>>
>>>>>>>> Try recreating the activesync account on the client. If it 
>>>>>>>> still persists, since I have no idea where your issue is, I 
>>>>>>>> would need the entire sync log from the start of the new 
>>>>>>>> account creation, up until the email stops syncing.
>>>>>>>>
>>>>>>>
>>>>>>> Hi Michael,
>>>>>>>
>>>>>>> I deleted my account on the mobile and created a new one. Just 
>>>>>>> enabled mail sync for last 3 days. In mobile I cannot see any 
>>>>>>> mail in main inbox-folder. Created a clean logfile - shall I 
>>>>>>> post it here or send you directly ?
>>>>>>
>>>>>> You can send it to me directly if you like.
>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>> Hi Michael,
>>>>> logfile attached.
>>>>>
>>>>> Many thanks - Michael
>>>>>
>>>>> -- 
>>>>> ### gesendet mit meinem AtariXL ###
>>>>
>>>> What client is this? It looks *badly* broken.
>>
>> Nevermind. I see that it's an iPhone. Must be one of the new 
>> generations, as the device id format has changed. I can test more 
>> later, when I have access to an iPhone 6.
>>
>>
>>
>>
>>
>
> Hi Michael,
>
> sorry, it's an older Iphone 5 (non-S), latest IOS (8.1.3 I guess), and 
> since last Saturday it worked without any problems.
>
> Funny thing is that subfolders are syncronized correctly, also 
> Calendar, Adressbook etc.
>
> Hmmm, strange.
>
> Cheers - Michael
>
To be correct - UNTIL last Saturday it worked without problems, on 
Sunday I recognized first time that I see mails via Webinterface, that 
are not on the mobile ...

Cheers - Michael