[horde] Whups permisions
jan at horde.org
Thu Jun 11 11:43:24 UTC 2015
Zitat von Soporte SCHOLEM <soporte at scholem.edu.ar>:
> Hello, List.
> We are using Whups 3.0.2 with Horde 5.2.4 and dependences.
> Our Whups has one queue for "input" tickets from users. All users have
> privileges on "input" queue and create their tickets there.
> After that, the helpdesk (with privileges on all the queues) moves the
> tickets from "input" queue to others (support, customers, etc). Finnaly,
> each division attends his queue and closes the tickets.
> Owners receive an email when their tickets change of state.
> That's ok, but we would want that each user can see and track all the time
> *his* tickets, independently the queue where his tickets are.
> If we give read privileges to all users for all queues, all users will be
> able to watch all the tickets of all the queues and all the users, not only
> the tickets they own.
> If we give to users only privileges on "input" queue, they won't be able to
> watch their own tickets when they move to other queue.
This is currently not possible because the CREATOR permissions are not
implemented in Whups. They would only work with authenticated users
anyway, but it sounds like this is matching your scenario.
The Horde Project
More information about the horde