[horde] Outlook Android unable to use ActiceSync.

Tue Aug 30 15:30:17 UTC 2016

Quoting Adam Rybak <adam.rybak at billbird.pl>:

> I have fully working installation of Horde Groupware Email - Horde version
> 5.2.10, IMP 6.2.14. Everything works OK with Outlook 2013 on PC
> (ActiveSync), iPhone mail client (ActiveSync), Gmail Android (ActiveSync).
>
> I cannot use ActiveSync with Outlook on Android - app version: 2.1.65 - not
> working with auto discovery and with manual settings.
>
> When I trying to login the ActiveSync device appear in Horde. I see ID,
> application name: Outlook-iOS-Android/1.0 EAS Version: 14.1 but on the phone
> I got error: The connection to your mail server timed out. Please check your
> mail settings.
>
> Tested on 2 accounts and two android phones with Outlook. Maybe someone else
> can try and give info about success or fail?
> I can send more logs (with debug) I needed.

Please include the debug logs.

> Log from activesync:
>
> INFO: [11796] Horde_Core_ActiveSync_Driver::authenticate() attempt for
> account at i.domain.pl
>  INFO: [11796] OPTIONS request received for user account at i.domain.pl
>  INFO: [11796] Device entry exists for XXXXXXXXXXXXXXXX, updating userAgent,
> version, and supported.
>  INFO: [11796] User account at i.domain.pl logged off
>  INFO: [11794] Horde_Core_ActiveSync_Driver::authenticate() attempt for
> account at i.domain.pl
>  INFO: [11794] PROVISION request received for user account at i.domain.pl
>  INFO: [11794] Device entry exists for XXXXXXXXXXXXXXXX, updating userAgent,
> version, and supported.
>  INFO: [11794] Request being handled for device: XXXXXXXXXXXXXXXX,
> Supporting protocol version: 14.1, Using Horde_ActiveSync v2.34.0
>  INFO: [11794] GET VARIABLES: Array
> (
>     [User] => account at i.domain.pl
>     [DeviceId] => XXXXXXXXXXXXXXXX
>     [DeviceType] => Outlook
>     [Cmd] => Provision
> )
>
>  INFO: [11794] Device entry exists for XXXXXXXXXXXXXXXX, updating userAgent,
> version, and supported.
>  INFO: [11794] Maximum memory usage for ActiveSync request: 3932160 bytes.
>  INFO: [11792] Horde_Core_ActiveSync_Driver::authenticate() attempt for
> account at i.domain.pl
>  INFO: [11792] PROVISION request received for user account at i.domain.pl
>  INFO: [11792] Device entry exists for XXXXXXXXXXXXXXXX, updating userAgent,
> version, and supported.
>  INFO: [11792] Request being handled for device: XXXXXXXXXXXXXXXX,
> Supporting protocol version: 14.1, Using Horde_ActiveSync v2.34.0
>  INFO: [11792] GET VARIABLES: Array
> (
>     [User] => account at i.domain.pl
>     [DeviceId] => XXXXXXXXXXXXXXXX
>     [DeviceType] => Outlook
>     [Cmd] => Provision
> )
>
>  INFO: [11792] Device entry exists for XXXXXXXXXXXXXXXX, updating userAgent,
> version, and supported.
>  INFO: [11792] Maximum memory usage for ActiveSync request: 3932160 bytes.
>  INFO: [11789] Horde_Core_ActiveSync_Driver::authenticate() attempt for
> account at i.domain.pl
>  INFO: [11789] SETTINGS request received for user account at i.domain.pl
>  INFO: [11789] Device entry exists for XXXXXXXXXXXXXXXX, updating userAgent,
> version, and supported.
>  INFO: [11789] Request being handled for device: XXXXXXXXXXXXXXXX,
> Supporting protocol version: 14.1, Using Horde_ActiveSync v2.34.0
>  INFO: [11789] GET VARIABLES: Array
> (
>     [User] => account at i.domain.pl
>     [DeviceId] => XXXXXXXXXXXXXXXX
>     [DeviceType] => Outlook
>     [Cmd] => Settings
> )
>
>  INFO: [11789] Device entry exists for XXXXXXXXXXXXXXXX, updating userAgent,
> version, and supported.
>  INFO: [11789] Maximum memory usage for ActiveSync request: 3932160 bytes.
>  INFO: [11795] Horde_Core_ActiveSync_Driver::authenticate() attempt for
> account at i.domain.pl
>  INFO: [11795] FOLDERSYNC request received for user account at i.domain.pl
>  INFO: [11795] Device entry exists for XXXXXXXXXXXXXXXX, updating userAgent,
> version, and supported.
>  INFO: [11795] Request being handled for device: XXXXXXXXXXXXXXXX,
> Supporting protocol version: 14.1, Using Horde_ActiveSync v2.34.0
>  INFO: [11795] GET VARIABLES: Array
> (
>     [User] => account at i.domain.pl
>     [DeviceId] => XXXXXXXXXXXXXXXX
>     [DeviceType] => Outlook
>     [Cmd] => FolderSync
> )
>
>  INFO: [11795] Handling FOLDERSYNC command.
>  INFO: [11795] Checking policykey for device: XXXXXXXXXXXXXXXX user:
> account at i.domain.pl
>  INFO: [11795] Allowing XXXXXXXXXXXXXXXX to connect since it is
> non-provisionable.
>  INFO: [11795] Policykey:  verified.
>  INFO: [11795] Creating new Horde_ActiveSync_SyncCache.
>  NOTICE: [11795] Horde_ActiveSync_State_Base::loadState: clearing folder
> state.
>  INFO: [11795] Resetting device state for device: XXXXXXXXXXXXXXXX, user:
> account at i.domain.pl, and collection: foldersync.
>  INFO: [11795] Creating new Horde_ActiveSync_SyncCache.
>  NOTICE: [11795] Clearing foldersync state from synccache.
>  INFO: [11795] Clearing collections data from cache.
>  INFO: [11795] Replacing SYNC_CACHE entry for user account at i.domain.pl and
> device XXXXXXXXXXXXXXXX:
> a:11:{s:18:"confirmed_synckeys";a:0:{}s:17:"lasthbsyncstarted";b:0;s:17:"las
> tsyncendnormal";b:0;s:9:"timestamp";s:10:"1472555163";s:4:"wait";b:0;s:10:"h
> binterval";b:0;s:7:"folders";a:0:{}s:9:"hierarchy";s:1:"0";s:11:"collections
> ";a:0:{}s:13:"pingheartbeat";b:0;s:14:"synckeycounter";a:0:{}}
>  INFO: [11795] Initializing folder diff engine
>  INFO: [11795] Horde_Core_ActiveSync_Driver::getFolderList()
>  INFO: [11795] Device entry exists for XXXXXXXXXXXXXXXX, updating userAgent,
> version, and supported.
>  INFO: [11795] Creating new folder uuid for @Calendar@: Aef85ccdd
>  INFO: [11795] Creating new folder uuid for @Contacts@: C5e386bb4
>  INFO: [11795] Creating new folder uuid for @Tasks@: Td0117de3
>  INFO: [11795] Creating new folder uuid for @Notes@: N818737ab
>  INFO: [11795] Polling Horde_Core_ActiveSync_Driver::_getMailFolders()
>  INFO: [11795] Creating new folder uuid for INBOX: Fdd1c23b0
>  INFO: [11795] Creating new folder uuid for Junk: Fd8a64c9b
>  INFO: [11795] Creating new folder uuid for Drafts: Fb5d9095c
>  INFO: [11795] Creating new folder uuid for Trash: F26c6194f
>  INFO: [11795] Creating new folder uuid for Sent: Fbf922a96
>  INFO: [11795] Found 11 folder changes.
>  INFO: [11795] Updating state during foldersync
>  INFO: [11795] Updating state during foldersync
>  INFO: [11795] Updating state during foldersync
>  INFO: [11795] Updating state during foldersync
>  INFO: [11795] Updating state during foldersync
>  INFO: [11795] Updating state during foldersync
>  INFO: [11795] Updating state during foldersync
>  INFO: [11795] Updating state during foldersync
>  INFO: [11795] Updating state during foldersync
>  INFO: [11795] Updating state during foldersync
>  INFO: [11795] Updating state during foldersync
>  INFO: [11795] Collection without id found:
> a:1:{s:8:"serverid";s:7:"@Tasks@";}
>  INFO: [11795] Collection without id found: a:1:{s:8:"serverid";s:2:"RI";}
>  INFO: [11795] Collection without id found:
> a:1:{s:8:"serverid";s:6:"OUTBOX";}
>  INFO: [11795] Collection without id found:
> a:1:{s:8:"serverid";s:7:"@Notes@";}
>  INFO: [11795] Collection without id found:
> a:1:{s:8:"serverid";s:5:"INBOX";}
>  INFO: [11795] Collection without id found: a:1:{s:8:"serverid";s:4:"Junk";}
>  INFO: [11795] Collection without id found: a:1:{s:8:"serverid";s:4:"Sent";}
>  INFO: [11795] Collection without id found:
> a:1:{s:8:"serverid";s:6:"Drafts";}
>  INFO: [11795] Collection without id found:
> a:1:{s:8:"serverid";s:5:"Trash";}
>  INFO: [11795] Collection without id found:
> a:1:{s:8:"serverid";s:10:"@Contacts@";}
>  INFO: [11795] Collection without id found:
> a:1:{s:8:"serverid";s:10:"@Calendar@";}
>  INFO: [11795] Saving state:
> a:8:{i:0;s:39:"{57c5689b-54c4-4753-b992-2e13c0a80207}1";i:1;O:21:"Horde_Db_V
> alue_Binary":1:{s:5:"value";s:1345:"a:11:{i:0;a:5:{s:2:"id";s:9:"Td0117de3";
> s:3:"mod";s:5:"Tasks";s:6:"parent";s:1:"0";s:8:"serverid";s:7:"@Tasks@";s:4:
> "type";i:7;}i:1;a:5:{s:2:"id";s:2:"RI";s:3:"mod";s:2:"RI";s:6:"parent";s:1:"
> 0";s:8:"serverid";s:2:"RI";s:4:"type";i:19;}i:2;a:5:{s:2:"id";s:6:"OUTBOX";s
> :3:"mod";s:6:"Outbox";s:6:"parent";s:1:"0";s:8:"serverid";s:6:"OUTBOX";s:4:"
> type";i:6;}i:3;a:5:{s:2:"id";s:9:"N818737ab";s:3:"mod";s:5:"Notes";s:6:"pare
> nt";s:1:"0";s:8:"serverid";s:7:"@Notes@";s:4:"type";i:10;}i:4;a:5:{s:2:"id";
> s:9:"Fdd1c23b0";s:3:"mod";s:8:"Odebrane";s:6:"parent";s:1:"0";s:8:"serverid"
> ;s:5:"INBOX";s:4:"type";i:2;}i:5;a:5:{s:2:"id";s:9:"Fd8a64c9b";s:3:"mod";s:4
> :"Junk";s:6:"parent";s:1:"0";s:8:"serverid";s:4:"Junk";s:4:"type";i:12;}i:6;
> a:5:{s:2:"id";s:9:"Fbf922a96";s:3:"mod";s:8:"Wysłane";s:6:"parent";s:1:"0";s
> :8:"serverid";s:4:"Sent";s:4:"type";i:5;}i:7;a:5:{s:2:"id";s:9:"Fb5d9095c";s
> :3:"mod";s:6:"Szkice";s:6:"parent";s:1:"0";s:8:"serverid";s:6:"Drafts";s:4:"
> type";i:3;}i:8;a:5:{s:2:"id";s:9:"F26c6194f";s:3:"mod";s:5:"Trash";s:6:"pare
> nt";s:1:"0";s:8:"serverid";s:5:"Trash";s:4:"type";i:12;}i:9;a:5:{s:2:"id";s:
> 9:"C5e386bb4";s:3:"mod";s:8:"Contacts";s:6:"parent";s:1:"0";s:8:"serverid";s
> :10:"@Contacts@";s:4:"type";i:9;}i:10;a:5:{s:2:"id";s:9:"Aef85ccdd";s:3:"mod
> ";s:8:"Calendar";s:6:"parent";s:1:"0";s:8:"serverid";s:10:"@Calendar@";s:4:"
> type";i:8;}}";}i:2;s:16:"XXXXXXXXXXXXXXXX";i:3;i:0;i:4;s:10:"foldersync";i:5
> ;s:19:"account at i.domain.pl";i:6;i:0;i:7;i:1472555163;}
>  INFO: [11795] Replacing SYNC_CACHE entry for user account at i.domain.pl and
> device XXXXXXXXXXXXXXXX:
> a:11:{s:18:"confirmed_synckeys";a:0:{}s:17:"lasthbsyncstarted";b:0;s:17:"las
> tsyncendnormal";b:0;s:9:"timestamp";s:10:"1472555163";s:4:"wait";b:0;s:10:"h
> binterval";b:0;s:7:"folders";a:11:{s:9:"Td0117de3";a:3:{s:5:"class";s:5:"Tas
> ks";s:8:"serverid";s:7:"@Tasks@";s:4:"type";i:7;}s:2:"RI";a:3:{s:5:"class";s
> :5:"Email";s:8:"serverid";s:2:"RI";s:4:"type";i:19;}s:6:"OUTBOX";a:3:{s:5:"c
> lass";s:5:"Email";s:8:"serverid";s:6:"OUTBOX";s:4:"type";i:6;}s:9:"N818737ab
> ";a:3:{s:5:"class";s:5:"Notes";s:8:"serverid";s:7:"@Notes@";s:4:"type";i:10;
> }s:9:"Fdd1c23b0";a:3:{s:5:"class";s:5:"Email";s:8:"serverid";s:5:"INBOX";s:4
> :"type";i:2;}s:9:"Fd8a64c9b";a:3:{s:5:"class";s:5:"Email";s:8:"serverid";s:4
> :"Junk";s:4:"type";i:12;}s:9:"Fbf922a96";a:3:{s:5:"class";s:5:"Email";s:8:"s
> erverid";s:4:"Sent";s:4:"type";i:5;}s:9:"Fb5d9095c";a:3:{s:5:"class";s:5:"Em
> ail";s:8:"serverid";s:6:"Drafts";s:4:"type";i:3;}s:9:"F26c6194f";a:3:{s:5:"c
> lass";s:5:"Email";s:8:"serverid";s:5:"Trash";s:4:"type";i:12;}s:9:"C5e386bb4
> ";a:3:{s:5:"class";s:8:"Contacts";s:8:"serverid";s:10:"@Contacts@";s:4:"type
> ";i:9;}s:9:"Aef85ccdd";a:3:{s:5:"class";s:8:"Calendar";s:8:"serverid";s:10:"
> @Calendar@";s:4:"type";i:8;}}s:9:"hierarchy";s:39:"{57c5689b-54c4-4753-b992-
> 2e13c0a80207}1";s:11:"collections";a:0:{}s:13:"pingheartbeat";b:0;s:14:"sync
> keycounter";a:0:{}}
>
>
>
> Regards,
> Adam Rybak
>
>
> --
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-- 
mike
The Horde Project
http://www.horde.org
https://www.facebook.com/hordeproject
https://www.twitter.com/hordeproject
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