[horde] Horde Activesync with Outlook 2013/2016: duplicate folders on folder creation

Mon Nov 14 18:39:23 UTC 2016

Quoting Michael J Rubinsky <mrubinsk at horde.org>:

> Quoting Hendrik Noack <hn at axxedia-it.de>:
>
>>> -----Ursprüngliche Nachricht-----
>>> Von: horde [mailto:horde-bounces at lists.horde.org] Im Auftrag von Michael
>>> J Rubinsky
>>> Gesendet: Montag, 14. November 2016 14:56
>>> An: horde at lists.horde.org
>>> Betreff: Re: [horde] Horde Activesync with Outlook 2013/2016: duplicate
>>> folders on folder creation
>>>
>>>
>>> Quoting Hendrik Noack <hn at axxedia-it.de>:
>>>
>>>> -----Ursprüngliche Nachricht-----
>>>> Quoting Hendrik Noack <hn at axxedia-it.de>:
>>>>
>>>>> Hello everbody,
>>>>>
>>>>>
>>>>>
>>>>> I did not find anything on the internet on that topic, so I hope
>>>>> maybe someone has seen this behaviour before.
>>>>>
>>>>>
>>>>>
>>>>> We are using Debian 8 with Dovecot, Exim and Horde on top. The Horde
>>>>> installation is up to date. Our clients are using Outlook 2013/2016
>>>>> to connect via Horde activesync.
>>>>>
>>>>> We also have a bunch of iOS and Android devices.
>>>>>
>>>>>
>>>>>
>>>>> It’s not always happening, but too often to be just a rare bug. When
>>>>> an Outlook client creates a new mail folder, the folder is created,
>>>>> then a
>>>> sync
>>>>> against horde is started and the very same folder is immediately
>>>>> sync‘ed back as another new folder. The client now has: folder and
>>>>> folder [1] in
>>>> the
>>>>> database. Right after the appearances of the duplicate folder a new
>>>>> sync
>>>> is
>>>>> started that clears out all mails, contacts and appointments from
>>>>> that client, so that Outlook appears to be empty. A reset in
>>>>> activesync for
>>>> that
>>>>> client on the server side does not clear this problem, I have to
>>>>> delete
>>>> the
>>>>> local .ost cache for that client. The next sync will then bring back
>>>>> all mails, contacts and appointment. The duplicate folder is also
>>>>> gone, as it was never duplicated on the server side.
>>>>>
>>>>>
>>>>>
>>>>> Creating a folder in IMP always works as it should, I have never seen
>>>>> duplicates in Outlook when I created the folder in IMP.
>>>>>
>>>>>
>>>>>
>>>>> My guess is, that there must be something going terribly wrong
>>>>> sometimes when Outlook tries to create a new folder via activesync.
>>>>> Or maybe this a problem with my Dovecot configuraiton, but like I
>>>>> said, the duplicates
>>>> never
>>>>> reach the server.
>>>>
>>>> Please provide a sync log for further assistance.
>>>>
>>>>
>>>>
>>>>> Any ideas would be much appreciated.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Mit freundlichen Grüßen / Best regards
>>>>>
>>>>> Hendrik Noack
>>>>>
>>>>>
>>>>>
>>>>> --
>>>>> Axxedia IT GmbH
>>>>>
>>>>> Schwabstr. 30
>>>>> 71106 Magstadt
>>>>>
>>>>> Tel +49 7159 4979763
>>>>> Fax +49 7159 4979775
>>>>>
>>>>> Mail hn at axxedia-it.de <mailto:hn at axxedia-it.de>
>>>>>
>>>>> Sitz der Gesellschaft: Schwabstr. 30, 71106 Magstadt
>>>>> Geschäftsführer: Hendrik Noack . Amtsgericht: Stuttgart HRB 727296
>>>>
>>>>
>>>>
>>>> --
>>>> mike
>>>> The Horde Project
>>>> http://www.horde.org
>>>> https://www.facebook.com/hordeproject
>>>> https://www.twitter.com/hordeproject
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>>>>
>>>> Hi Mike,
>>>>
>>>> your help is always appreciated. Murphy's law is a bi***, I had to
>>>> bother a few people until it was my private Outlook  that did me a
>>>> favor and created a duplicate folder (got a small horde install with
>>>> dovecot and exim in my basement too, just for fun).
>>>>
>>>> The log file is pretty big, so I decided to put it into my owncloud.
>>>> https://www.schwabstrasse.me/owncloud/s/Uk5Dn7x0YWuftT4
>>>
>>> File Not Found.
>>
>> Ouch, you are right. Here we go:
>> https://www.schwabstrasse.me/owncloud/s/MUjejC0cNY8aaDS
>>
>> I set the expiration date too soon.
>>
>>
>>>
>>>
>>>> I created a subfolder Test in Belege. Search for "Belege.Test"
>>>>
>>>> Btw my private Outlook client is not using Active Directory
>>>> authentication via pam, but pam is used for local authentication, and
>>>> I still don't think it's related to authentication, but who knows...
>
> There seems to be something wrong on your system with creating the  
> new ActiveSync UID for the new mail folder. Normally, this is what  
> the log would show when creating a new folder:
>
> 2016-11-14T17:07:42+00:00 INFO: [10032]  
> Horde_ActiveSync_Connector_Importer::importFolderChange(, NewTest,  
> F956400b5, 12)
> 2016-11-14T17:07:42+00:00 INFO: [10032]  
> Horde_Core_ActiveSync_Driver::changeFolder(, NewTest, test, , 12)
> 2016-11-14T17:07:43+00:00 INFO: [10032] Polling  
> Horde_Core_ActiveSync_Driver::_getMailFolders()
> 2016-11-14T17:07:43+00:00 INFO: [10032] Creating new folder uuid for  
> test/NewTest: Fb9f3cfda
> 2016-11-14T17:07:43+00:00 INFO: [10032] Updating state during change
> 2016-11-14T17:07:43+00:00 INFO: [10032] Collection without id found:  
> a:1:{s:8:"serverid";s:12:"test/NewTest";}
> 2016-11-14T17:07:43+00:00 INFO: [10032] Updating serverid in folder  
> state. Setting test/NewTest for Fb9f3cfda.
>
> Notice the line about "Creating new folder uuid...". In your log,  
> this doesn't happen so we can't send the new UUID to the client, and  
> it's not "attached" to the new server-side folder:
>
> 2016-11-11T15:14:47+01:00 INFO: [10222]  
> Horde_ActiveSync_Connector_Importer::importFolderChange(, Test,  
> F9fe7ff65, 12)
> 2016-11-11T15:14:47+01:00 INFO: [10222]  
> Horde_Core_ActiveSync_Driver::changeFolder(, Test, Belege, , 12)
> 2016-11-11T15:14:47+01:00 INFO: [10222] Polling  
> Horde_Core_ActiveSync_Driver::_getMailFolders()
> 2016-11-11T15:14:47+01:00 INFO: [10222] Updating state during change
> 2016-11-11T15:14:47+01:00 INFO: [10222] Collection without id found:  
> a:1:{s:8:"serverid";s:0:"";}
> 2016-11-11T15:14:47+01:00 INFO: [10222] Updating serverid in folder  
> state. Setting  for .
>
> However, when the next FOLDERSYNC is done, it notices the new  
> folder, and since the uuid create failed earlier, it is sent to the  
> client as a NEW folder. As to WHY your installation is behaving this  
> way, I don't know. I can't reproduce this locally on any of my test  
> systems and test clients - including Outlook. I will try to find  
> some places to add some more useful logging to see if we can track  
> down the reason. What version of Horde_Core is on your system?

Try updating to the just released Horde_Core package. See if it helps,  
or at least gives us a better idea of what is happening.

-- 
mike
The Horde Project
http://www.horde.org
https://www.facebook.com/hordeproject
https://www.twitter.com/hordeproject
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