[horde] ActiveSync: Device not found

Mon Nov 21 19:09:35 UTC 2016

Quoting grupo correo <grupodecorreo10 at gmail.com>:

> Hello!
>
> Since 6 October we are facing a problem similar descripve in this thread:
> Random ActiveSync clients get a HTTP 500 Error.
>
> The horde log says "Err:Device not found", and the device doesn't continue
> to get synced or the account can no be create.
> Horde installation is currently with pear Horde 5.2.6 and Horde_ActiveSync
> 2.28.5.
>
> Horde-Log:
>
> Nov 21 04:58:42 websever HORDE: [imp] Login success for xxxxxxxx (x.x.x.x)
> to {imap://xx.x.x.x:993/} [pid 7986 on line 157 of
> "/var/www/html/mail/horde/imp/lib/Auth.php"]
> Nov 21 04:58:42 websever HORDE: Returning HTTP 500 while handling
> FolderSync command. Error is: Device not found. [pid 7986 on line 158 of
> "/var/www/html/mail/horde/rpc.php"]
> Nov 21 04:58:42 websever HORDE: Error in communicating with ActiveSync
> server: Device not found. [pid 7986 on line 165 of
> "/usr/share/pear/Horde/Rpc/ActiveSync.php"]
> Nov 21 04:58:42 websever HORDE: #0
> /usr/share/pear/Horde/ActiveSync.php(874):
> Horde_ActiveSync_State_Sql->loadDeviceInfo('ANDROIDC1938888...',
> 'xxxxxxxxx...')#012#1 /usr/share/pear/Horde/ActiveSync.php(752):
> Horde_ActiveSync->_handleDevice('ANDROIDC1938888...')#012#2
> /usr/share/pear/Horde/Rpc/ActiveSync.php(143):
> Horde_ActiveSync->handleRequest('FolderSync', 'androidc1938888...')#012#3
> /var/www/html/mail/horde5_mdm/rpc.php(158):
> Horde_Rpc_ActiveSync->getResponse(NULL)#012#4 {main} [pid 7986 on line 165
> of "/usr/share/pear/Horde/Rpc/ActiveSync.php"]
> Nov 21 04:58:42 websever HORDE: Buffer contents:  [pid 7986 on line 165 of
> "/usr/share/pear/Horde/Rpc/ActiveSync.php"]
>
> Debug ActiveSync of device ANDROIDC1938888400:
> 2016-11-21T14:11:58+01:00 INFO: [20842]
> Horde_Core_ActiveSync_Driver::authenticate() attempt for xxxxxxxxxxxxxxxx
> 2016-11-21T14:11:59+01:00 INFO: [20842] PING request received for user
> xxxxxxxxxxxxxxxx
>
> If this is the same problem that describe LLLLLL, ¿Can update with pear
> only to the version of Horde_ActiveSync that solve this error or must
> update horde completly to 5.2.16?

You need to (at least) update Horde_ActiveSync for *this* issue.

> Thanks!
>
> El 14 ene. 2016 19:01, "Tom Bühlmann" <tomnet at tbuhl.ch> escribió:
>
>> Hi Michael, hello List!
>>
>> Am 14.01.2016 um 16:32 schrieb Michael J Rubinsky:
>> >
>> > Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>> >
>> >> Quoting Thomas Bühlmann <tomnet at tbuhl.ch>:
>> >>
>> >>> Hello List!
>> >>>
>> >>> Since few days i'm facing a strange problem:
>> >>> Random ActiveSync clients get a HTTP 500 Error.
>> >>> The device log says "Err:Device not found", and the device doesn't
>> >>> continue to get synched.
>> >>>
>> >>> Here the Device and Horde-Log of one happening, i hope i catched the
>> >>> relevant parts.
>> >>> My horde installation is current with pear.
>> >>>
>> >>> Device Log:
>> >>>
>> >>> 2016-01-14T11:48:37+01:00 INFO: [53178] Fetching changes for calendar
>> >>> using MODSEQ.
>> >>> 2016-01-14T11:48:37+01:00 INFO: [53178] Found 0 message changes in
>> >>> A16da253e.
>> >>> 2016-01-14T11:48:37+01:00 INFO: [53178] Sleeping for 15 seconds.
>> >>> 2016-01-14T11:48:52+01:00 INFO: [53178] SyncCache collections
>> refreshed.
>> >>> 2016-01-14T11:48:52+01:00 INFO: [53178] Refreshing T757f5b8b from the
>> >>> cache.
>> >>> 2016-01-14T11:48:52+01:00 INFO: [53178] Refreshing N0960efa7 from the
>> >>> cache.
>> >>> 2016-01-14T11:48:52+01:00 INFO: [53178] Refreshing Feabe7c82 from the
>> >>> cache.
>> >>> 2016-01-14T11:48:52+01:00 INFO: [53178] Refreshing F7d55008a from the
>> >>> cache.
>> >>> 2016-01-14T11:48:52+01:00 INFO: [53178] Refreshing Ccde63f9f from the
>> >>> cache.
>> >>> 2016-01-14T11:48:52+01:00 INFO: [53178] Refreshing A16da253e from the
>> >>> cache.
>> >>> 2016-01-14T11:48:52+01:00 ERR: Device not found.
>> >>>
>> >>> Horde Log:
>> >>>
>> >>> 7 {main} [pid 53793 on line 165 of
>> >>> "/usr/share/php5/PEAR/Horde/Rpc/ActiveSync.php"]
>> >>> 2016-01-14T11:46:48+01:00 ERR: HORDE Buffer contents:  [pid 53793 on
>> >>> line 165 of "/usr/share/php5/PEAR/Horde/Rpc/ActiveSync.php"]
>> >>> 2016-01-14T11:47:33+01:00 NOTICE: HORDE [imp] Login success for
>> >>> xxxxxx (y.y.y.y) to {imap://localhost/} [pid 50760 on line 157 of
>> >>> "/srv/www/eyeos/horde4/imp/lib/Auth.php"]
>> >>> 2016-01-14T11:47:37+01:00 NOTICE: HORDE [imp] Login success for
>> >>> xxxxxx (y.y.y.y) to {imap://localhost/} [pid 53178 on line 157 of
>> >>> "/srv/www/eyeos/horde4/imp/lib/Auth.php"]
>> >>> 2016-01-14T11:48:52+01:00 ERR: HORDE Returning HTTP 500 while
>> >>> handling Ping command. Error is: Device not found. [pid 53178 on line
>> >>> 160 of "/srv/www/eyeos/horde4/rpc.php"]
>> >>> 2016-01-14T11:48:52+01:00 ERR: HORDE Error in communicating with
>> >>> ActiveSync server: Device not found. [pid 53178 on line 165 of
>> >>> "/usr/share/php5/PEAR/Horde/Rpc/ActiveSync.php"]
>> >>> 2016-01-14T11:48:52+01:00 ERR: HORDE #0
>> >>> /usr/share/php5/PEAR/Horde/ActiveSync/State/Base.php(215):
>> >>> Horde_ActiveSync_State_Sql->loadDeviceInfo('xxxxxx',
>> >>> '4E696E653343353...', Array)
>> >>> #1 /usr/share/php5/PEAR/Horde/ActiveSync/Collections.php(1133):
>> >>> Horde_ActiveSync_State_Base->getDeviceRWStatus('4E696E653343353...',
>> >>> true)
>> >>> #2 /usr/share/php5/PEAR/Horde/ActiveSync/Request/Ping.php(222):
>> >>> Horde_ActiveSync_Collections->pollForChanges('1680', 15, Array)
>> >>> #3 /usr/share/php5/PEAR/Horde/ActiveSync/Request/Base.php(253):
>> >>> Horde_ActiveSync_Request_Ping->_handle()
>> >>> #4 /usr/share/php5/PEAR/Horde/ActiveSync.php(803):
>> >>> Horde_ActiveSync_Request_Base->handle()
>> >>> #5 /usr/share/php5/PEAR/Horde/Rpc/ActiveSync.php(143):
>> >>> Horde_ActiveSync->handleRequest('Ping', '4e696e653343353...')
>> >>> #6 /srv/www/eyeos/horde4/rpc.php(160):
>> >>> Horde_Rpc_ActiveSync->getResponse(NULL)
>> >>> #7 {main} [pid 53178 on line 165 of
>> >>> "/usr/share/php5/PEAR/Horde/Rpc/ActiveSync.php"]
>> >>> 2016-01-14T11:48:52+01:00 ERR: HORDE Buffer contents:  [pid 53178 on
>> >>> line 165 of "/usr/share/php5/PEAR/Horde/Rpc/ActiveSync.php"]
>> >>>
>> >>> I already tried to re-create all horde_activesync_xx tables after all
>> >>> other measures ( Resetting sync in the webinterface, create account
>> >>> new on device) dind't help.
>> >>> Any ideas what else i can try?
>> >>
>> >> Yup. Looks like I reversed the method parameters to the
>> >> loadDeviceInfo() method. I will fix this as soon as I can get to my
>> >> development system.
>> >
>> > Forgot I had my iPad with me to shell into my dev box... it should be
>> > all fixed now in the just released ActiveSync package. :)
>> >
>> >
>> >
>> >
>> >
>> Thanks very much, mike!
>> I installed the latest version, and evetything started working now!
>> I still keep an eye on it, but i'm shure it's ok now..!
>>
>> Thanks again!
>>
>> --Tom
>> --
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>>
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-- 
mike
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