[horde] Problem syncing with AS on Horde webmail 5.2.16
Andreas Mauser
andreas at mauser.info
Wed Mar 8 04:52:37 UTC 2017
----- Nachricht von Louis-Philippe Allard <lp.allard.1 at gmail.com> ---------
Datum: Tue, 07 Mar 2017 07:46:22 -0500
Von: Louis-Philippe Allard <lp.allard.1 at gmail.com>
Antwort an: lp.allard.1 at gmail.com
Betreff: Re: [horde] Problem syncing with AS on Horde webmail 5.2.16
An: horde at lists.horde.org
> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>
>> Quoting Louis-Philippe Allard <lp.allard.1 at gmail.com>:
>>
>>> Quoting Simon Wilson <simon at simonandkate.net>:
>>>
>>>> ----- Message from Louis-Philippe Allard <lp.allard.1 at gmail.com> ---------
>>>> Date: Tue, 01 Nov 2016 23:23:27 -0400
>>>> From: Louis-Philippe Allard <lp.allard.1 at gmail.com>
>>>> Reply-To: lp.allard.1 at gmail.com
>>>> Subject: Re: [horde] Problem syncing with AS on Horde webmail 5.2.16
>>>> To: horde at lists.horde.org
>>>>
>>>>> Quoting Simon Wilson <simon at simonandkate.net>:
>>>>>
>>>>>> ----- Message from Louis-Philippe Allard
>>>>>> <lp.allard.1 at gmail.com> ---------
>>>>>> Date: Tue, 01 Nov 2016 22:29:41 -0400
>>>>>> From: Louis-Philippe Allard <lp.allard.1 at gmail.com>
>>>>>> Reply-To: lp.allard.1 at gmail.com
>>>>>> Subject: Re: [horde] Problem syncing with AS on Horde webmail 5.2.16
>>>>>> To: horde at lists.horde.org
>>>>>>
>>>>>>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>>>
>>>>>>>> Quoting Louis-Philippe Allard <lp.allard.1 at gmail.com>:
>>>>>>>>
>>>>>>>>> Hello maillist. I hope someone can help with AS. The
>>>>>>>>> problem is that sync seems successful but nothing appears on
>>>>>>>>> the Android client.
>>>>>>>>>
>>>>>>>>> Basically, I am running Horde webmail 5.2.16 on a centos VM
>>>>>>>>> server which is accessible ONLY on LAN at adress
>>>>>>>>> https://centos-horde/horde. I am using IMP as Horde's auth
>>>>>>>>> backend with my Gmail creds.
>>>>>>>>>
>>>>>>>>> I have successfully setup AS as per the wiki's instructions.
>>>>>>>>>
>>>>>>>>> I have also setup the exchange account properly (?) on the
>>>>>>>>> Android client. Client is a Nexus 6P phone.
>>>>>>>>>
>>>>>>>>> I can see the client device under Administration > ActiveSync Devices
>>>>>>>>>
>>>>>>>>> User: lp.allard.1 at gmail.com
>>>>>>>>> Device: Android
>>>>>>>>> Last Sync Time: October 31, 2016 18:53
>>>>>>>>> Status: Not Provisioned
>>>>>>>>> Device Information:
>>>>>>>>> ID: ANDROIDCXXXXXXXXXXXX
>>>>>>>>> POLICY KEY: 0
>>>>>>>>> USER AGENT: Android-Mail/6.9.25.134833125.release
>>>>>>>>> EAS VERSION: 14.1
>>>>>>>>> FORCED MULTIPLEXED BITMASK: 15
>>>>>>>>> CACHED HEARTBEAT (SECONDS): Unavailable
>>>>>>>>>
>>>>>>>>> The exchange account was added on the client by going in
>>>>>>>>> Settings > Accounts then adding an Exchange Account.
>>>>>>>>>
>>>>>>>>> The first "gotcha" was that Android wouldn't let me use my
>>>>>>>>> Gmail adress as username (the one I currently use to login
>>>>>>>>> to Horde) as it was already in use with my GMail account on
>>>>>>>>> the device (Exact message was: You're already using this
>>>>>>>>> username for the account Gmail). I used a fake email like
>>>>>>>>> user at horde.localdomain to get past this step.
>>>>>>>>>
>>>>>>>>> Then I clicked on "Manual setup"
>>>>>>>>>
>>>>>>>>> Then I clicked on "Exchange" and entered my Gmail (and
>>>>>>>>> Horde) password. Then clicked "Next".
>>>>>>>>>
>>>>>>>>> Then I changed the Domain\Username field to my Gmail address
>>>>>>>>> (which is also the Horde username), entered my Gmail
>>>>>>>>> password, changed the server field to "centos-horde". The
>>>>>>>>> port was left to default 443, and the security type was
>>>>>>>>> changed to TLS/SSL (Accept all certs) because other security
>>>>>>>>> settings didnt allow rto securely connect to the server...
>>>>>>>>>
>>>>>>>>> I finally hit Next, then was presented with the Sync options
>>>>>>>>> which I left all checked and hit Finish.
>>>>>>>>>
>>>>>>>>> After that, the AS sync process started on the server (using
>>>>>>>>> tail -f on the AS log file I saw tons of text going by).
>>>>>>>>>
>>>>>>>>> One thing I noticed in the AS log is this coming back over
>>>>>>>>> and over again:
>>>>>>>>>
>>>>>>>>> 2016-10-31T19:44:08-04:00 androidcXXXXXXXXXXXXX INFO:
>>>>>>>>> [27189] Maximum memory usage for ActiveSync request:
>>>>>>>>> 19968048 bytes.
>>>>>>>>
>>>>>>>> This is a normal entry, simply stating how much memory the
>>>>>>>> request used.
>>>>>>>>
>>>>>>>>> After the sync completes, Calendar is empty, task list is
>>>>>>>>> empty, and contacts are empty...
>>>>>>>>
>>>>>>>> Was the Email empty too?
>>>>>>>>
>>>>>>>> Hard to give any useful feedback without seeing the log, but
>>>>>>>> if the email worked and the other collections didn't you
>>>>>>>> could try making sure that the preferences for each
>>>>>>>> application are set correctly to allow them to be synchronized.
>>>>>>>>
>>>>>>>>> Thanks
>>>>>>>>> Louis-Philippe Allard
>>>>>>>>> lp.allard.1 at gmail.com
>>>>>>>>> Sent using Horde Groupware on GNU/Linux
>>>>>>>>> --
>>>>>>>>> Horde mailing list
>>>>>>>>> Frequently Asked Questions: http://horde.org/faq/
>>>>>>>>> To unsubscribe, mail: horde-unsubscribe at lists.horde.org
>>>>>>>>
>>>>>>>> --
>>>>>>>> mike
>>>>>>>> The Horde Project
>>>>>>>> http://www.horde.org
>>>>>>>> https://www.facebook.com/hordeprojecthttps://www.twitter.com/hordeproject
>>>>>>>
>>>>>>> Hello Michael, what permissions would I need to double
>>>>>>> check? I suspect they would be located in Administration >
>>>>>>> Permissions, but to be honest the webinterface is cryptic to
>>>>>>> me. How do these work exactly?
>>>>>>>
>>>>>>> For example, the item "Address Book (turba) is set as follows:
>>>>>>> All authenticated users : Show+Read+Edit+Delete
>>>>>>> Guest permissions: NONE (all unchecked)
>>>>>>> Creator permissions: NONE (all unchecked)
>>>>>>> Individual users: NONE (all unchecked)
>>>>>>> Groups: nothing in there...
>>>>>>>
>>>>>>> In the meantime I will retry with email by disabling the Gmail
>>>>>>> account on the phone and see if at least email gets synced
>>>>>>> thru AS.
>>>>>>>
>>>>>>> Thanks
>>>>>>> Louis-Philippe Allard
>>>>>>
>>>>>> Check PREFERENCES not permissions. E.g. Calendar Preferences -
>>>>>> Synchronization Preferences.
>>>>>>
>>>>>> And quoting Michael, without a log file: "Hard to give any
>>>>>> useful feedback".
>>>>>>
>>>>>> Simon.
>>>>>>
>>>>>> --
>>>>>> Simon WilsonM: 0400 12 11 16
>>>>>
>>>>> OK I have set the preferences to Sync all elements (2 calendars
>>>>> and 2 contactlists). The items still dont show up on the phone
>>>>> although sync takes 5+minutes and the phone is busy syncing
>>>>> while this completes.
>>>>>
>>>>> Is there any ways to obfuscate the AS log file?? Handing over
>>>>> the log is like handing over my calendar and contact list... :)
>>>>> Louis-Philippe Allard
>>>>>
>>>>
>>>> One suggestion if you are not able to share the log details would
>>>> be to set up a new empty account, create an event or two, some
>>>> emails, and a contact or two so that somethng is there to sync.
>>>> Then you can share the log file. That will also rule out a few
>>>> things for troubleshooting if that syncs ok or doesn't...
>>>>
>>>> Simon.
>>>>
>>>> --
>>>> Simon WilsonM: 0400 12 11 16
>>>
>>> Hello
>>>
>>> OK I have performed a few tests.
>>>
>>> I have removed ALL accounts on the android phone and rebooted it.
>>>
>>> I have added the Horde AS account first before my Google account,
>>> and while it was syncing, I looked at the data. Emails never
>>> synced, but calendar, & contacts have synced. After sync was done
>>> (no more output in the Activesync log), the data in calendar and
>>> contacts have DISAPPEARED from the phone.
>>>
>>> I am preparing a log to send to horde devs. Could it be a bug in android?
>>
>> Always a possibility. Might have something to do with the email
>> address being a google email (even though you used a dummy email to
>> get around that initially, the real email is sent to the client
>> from the server as part of the initial sync negotiation). I can
>> give a look at the log though to see if anything else jumps out.
>>
>>> Louis-Philippe Allard
>>> lp.allard.1 at gmail.com
>>> Sent using Horde Groupware on GNU/Linux
>>> --
>>> Horde mailing list
>>> Frequently Asked Questions: http://horde.org/faq/
>>> To unsubscribe, mail: horde-unsubscribe at lists.horde.org
>>
>> --
>> mike
>> The Horde Project
>> http://www.horde.org
>> https://www.facebook.com/hordeprojecthttps://www.twitter.com/hordeproject
>
> Hello,
>
> so I managed to create the Exchange account on the phone, and sync
> goes well. There was numerous Android updates betwen now and when I
> initially posted to the maillist so.... Perhaps some stuff was fixed
> on the android side?
>
> Anyways, now that sync works well, I am facing a new problem.....
> Once the exchange account is successfully synced, all is OK then all
> of a sudden, a Gmail icon shows up in the notification bar and says
> "Couldnt sign in". Immediately, all data from the exchange (AS)
> server is removed fromt he phone! The account is actually removed
> from the phone. This is applicable for the calendar and contacts.
>
> I have narrowed this down to the fact that while at work, my phone
> doesnt have access to my horde server and therefore cannot sync.
> Fair enough, but in former times (last time I successfully used AS &
> Android) the data would remain on the phone until syncing was
> possible again.
>
> Now because of this, once the exchange server is once again
> available, I have to manually sync the account on the phone by going
> in Settings > Accounts > Echange > Sync all...
>
> Major annoyance. Is it a problem on the Horde side or is it on the
> crappy android side?
> In former times, when the exchange server
If you run Horde on Apache, please also consider having a look into
mod_security and/or mod_evasive.
If you use these modules. Not properly configured it can create
interesting situations..
VG,
Andreas
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