[horde] [HORDE][WHUPS]: error on script pipe in postfix
Jan Schneider
jan at horde.org
Sat Mar 10 10:20:05 UTC 2018
Zitat von Carsten <horde-groupware at familie-lahme.de>:
> Am 09.03.2018 um 11:38 schrieb Jan Schneider:
>>
>> Zitat von Carsten <horde-groupware at familie-lahme.de>:
>>
>>> Hi all,
>>>
>>> I try the set up whups with automated ticket generation from mails.
>>>
>>> my postfix sends the incoming mail to the pipe, but returns such an error:
>>>
>>> Mar 8 12:40:38 derdapp004 postfix/local[30799]: 04C7040C4C:
>>> to=<whups at localhost>, orig_to=<whups@[mydn.tdl]>, relay=local,
>>> delay=0.58, delays=0.09/0.04/0/0.45, dsn=5.3.0, status=bounced
>>> (Command died with status 255: "/usr/bin/whups-mail-filter -g".
>>> Command output: PHP Warning:
>>> require_once(/usr/share/php/www/horde/whups/lib/Application.php):
>>> failed to open stream: No such file or directory in
>>> /usr/bin/whups-mail-filter on line 73 PHP Fatal error:
>>> require_once(): Failed opening required
>>> '/usr/share/php/www/horde/whups/lib/Application.php'
>>> (include_path='.:/usr/share/php:/usr/share/pear') in
>>> /usr/bin/whups-mail-filter on line 73 )
>>>
>>>
>>> If I pipe with the local user (root) from the command line, it
>>> works perfect.
>>> I guess it is about a missing environment o.s.
>>>
>>> Can somebody advice, pls?
>>>
>>> br
>>> Carsten
>>
>> You have set the horde_dir configuration setting in PEAR only for
>> the user that installed Horde, not for the user that runs the pipe.
>> Either use the same user for both (web server user is always a good
>> choice), or set the PEAR configuration for the other user too, or
>> set the configuration globally:
>> $ pear config-set -c horde horde_dir /real/path/to/horde
>> $ pear config-set -c horde horde_dir /real/path/to/horde system
>>
>
> Hmm... ok, I see.
> Let's check:
> that's the user, I installed horde with:
> root at derdapp004 /etc/postfix # pear config-show -c horde|grep -i horde_dir
> Base Horde directory horde_dir /var/www/horde
>
> This is the user, the apache2 is running:
> root at derdapp004 /etc/postfix # sudo -u www-data pear config-show -c
> horde|grep -i horde_dir
> Base Horde directory horde_dir /usr/share/php/www/horde
>
> And that's the postfix user:
> root at derdapp004 /etc/postfix # sudo -u postfix pear config-show -c
> horde|grep -i horde_dir
> Base Horde directory horde_dir /usr/share/php/www/horde
>
>
> ok. just to verify, the issue is still persistent, one test before
> the configuration change:
> ##############
> Mar 9 16:56:59 derdapp004 postfix/local[15222]: 117514085F:
> to=<whups at localhost>, orig_to=<whups@[mydn.tld]>, relay=local,
> delay=0.57, delays=0.08/0.04/0/0.46, dsn=5.3.0, status=bounced
> (Command died with status 255: "/usr/bin/whups-mail-filter -g".
> Command output: PHP Warning:
> require_once(/whups/lib/Application.php): failed to open stream: No
> such file or directory in /usr/bin/whups-mail-filter on line 73 PHP
> Fatal error: require_once(): Failed opening required
> '/whups/lib/Application.php'
> (include_path='.:/usr/share/php:/usr/share/pear') in
> /usr/bin/whups-mail-filter on line 73 )
> ################
>
>
> Now I configure postfix for the dir, as root has it set:
> root at derdapp004 /etc/postfix # sudo -u postfix pear config-set -c
> horde horde_dir /var/www/horde
> config-set (horde_dir, /var/www/horde, user) failed, channel pear.horde.org
>
> uups... ?!?
> With that knowledge I searched again the all-knowing-heapdump and
> found other horde user having that issue -which is a pear-issue, not
> a horde issue.
> Daemon user do not have a interactive profile, so You !_have_! to
> set it system wide from my point of view.
>
> root at derdapp004 /home # pear config-set -c horde horde_dir
> /var/www/horde system
> config-set succeeded
>
> And again, we test:
> ##########################
> Mar 9 16:59:54 derdapp004 postfix/local[15508]: 4CC8340861:
> to=<whups at localhost>, orig_to=<whups@[mydn.tld]>, relay=local,
> delay=1, delays=0.06/0.03/0/0.95, dsn=5.3.0, status=bounced (Command
> died with status 1: "/usr/bin/whups-mail-filter -g". Command output:
> Fatal
> Error: No
> such backend "" found In /var/www/horde/whups/lib/Factory/Driver.php
> on line 46 1. Horde_Registry::appInit()
> /usr/bin/whups-mail-filter:74 2.
> Horde_Registry->pushApp() /usr/share/php/Horde/Registry.php:299
> 3. Horde_Registry->_pushAppError()
> /usr/share/php/Horde/Registry.php:1640 4.
> Horde_Registry::appInit() /usr/bin/whups-mail-filter:74 5.
> Horde_Registry->pushApp() /usr/share/php/Horde/Registry.php:299
> 6. Horde_Registry->callAppMethod()
> /usr/share/php/Horde/Registry.php:1635 7.
> call_user_func_array() /usr/share/php/Horde/Registry.php:1197 8.
> Horde_Registry_Application->init() 9. Whups_Application->_init()
> /usr/share/php/Horde/Registry/Application.php:117 10.
> Whups_Factory_Driver->create()
> /var/www/horde/whups/lib/Application.php:49 )
>
> ##########################
>
> Here is my test mail for better debugging:
>
> ##########################
> root at derdapp001 ~ # sendmail whups@[mydn.tld]
> subject: Monitoring: test ticket
> data
> Hello World
> [CTRL]+d
> ##########################
>
> Let's give it a try on the local command line as postfix user:
> We create a little script:
> #################################
> 1 root at derdapp004 /tmp # cat testmail :(
> #!/bin/bash
> clear;
> echo "Hi, my name is $(whoami)";
> echo "from: root at derdapp001.[mydn.tld] _
> to: whups@[mydn.tld] _
> subject: Monitoring: test alert _
> _
> hallo welt _
> _
> "|whups-mail-filter -g -q monitoring;
> ######################################
>
> now we fire it as postfix:
> ####################################
> root at derdapp004 /tmp # sudo -u postfix /tmp/testmail
> [clearscreen]
> Hi, my name is postfix
>
> Message from syslogd at derdapp004 at Mar 9 17:28:18 ...
> HORDE: No such backend "" found [pid 17708 on line 1679 of
> "/usr/share/php/Horde/Registry.php"]
>
> Fatal Error:
> No such backend "" found
> In /var/www/horde/whups/lib/Factory/Driver.php on line 46
>
> 1. Horde_Registry::appInit() /usr/bin/whups-mail-filter:74
> 2. Horde_Registry->pushApp() /usr/share/php/Horde/Registry.php:299
> 3. Horde_Registry->_pushAppError()
> /usr/share/php/Horde/Registry.php:1640
> 4. Horde_Registry::appInit() /usr/bin/whups-mail-filter:74
> 5. Horde_Registry->pushApp() /usr/share/php/Horde/Registry.php:299
> 6. Horde_Registry->callAppMethod()
> /usr/share/php/Horde/Registry.php:1635
> 7. call_user_func_array() /usr/share/php/Horde/Registry.php:1197
> 8. Horde_Registry_Application->init()
> 9. Whups_Application->_init()
> /usr/share/php/Horde/Registry/Application.php:117
> 10. Whups_Factory_Driver->create()
> /var/www/horde/whups/lib/Application.php:49
> ###################################
>
> Ok, give it a try on the root user:
>
> #######################################
> root at derdapp004 /tmp # ./testmail
> [clearscreen]
>
> Hi, my name is root
> Usage: whups-mail-filter [options]
>
> [bla bla bla]
>
> Fatal Error:
> --queue-name or --queue-id must specify a valid and public queue.
> Available queues:
>
> 1. Horde_Cli->fatal() /usr/bin/whups-mail-filter:169
>
> ##########################################################
>
> WTF?!?!?
>
> Revert system pear setting:
> ####################################
> root at derdapp004 /tmp # pear config-set -c horde horde_dir '' system
> config-set succeeded
> ######################################
> again, local root test:
>
> #############################
> root at derdapp004 /tmp # ./testmail
> [clearscreen]
>
> [bla bla bla]
>
> Fatal Error:
> --queue-name or --queue-id must specify a valid and public queue.
> Available queues:
>
> 1. Horde_Cli->fatal() /usr/bin/whups-mail-filter:169
>
> ###################################
>
> ok, last try, we check with the www-data:
>
> ##############################
> root at derdapp004 ~www # sudo -u www-data /tmp/testmail
> [clearscreen]
>
> Hi, my name is www-data
> root at derdapp004 ~www #
> ##############################
>
>
> Well... ok, what is now going on.
> Permission check on queue has been done.
> Full rights for guest (tuned up during debugging).
> So what is wrong here?
>
> *confused*
>
> Carsten
Two things to rule out:
- Use -Q instead of -q
- Try using -a
--
Jan Schneider
The Horde Project
https://www.horde.org/
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