[horde] [HORDE][WHUPS]: error on script pipe in postfix
Jan Schneider
jan at horde.org
Sat Mar 10 20:00:43 UTC 2018
Zitat von Carsten <horde-groupware at familie-lahme.de>:
> Am 10.03.2018 um 11:20 schrieb Jan Schneider:
>>
>> Zitat von Carsten <horde-groupware at familie-lahme.de>:
>>
>>> Am 09.03.2018 um 11:38 schrieb Jan Schneider:
>>>>
>>>> Zitat von Carsten <horde-groupware at familie-lahme.de>:
>>>>
>>>>> Hi all,
>>>>>
>>>>> I try the set up whups with automated ticket generation from mails.
>>>>>
>>>>> my postfix sends the incoming mail to the pipe, but returns such
>>>>> an error:
>>>>>
>>>>> Mar 8 12:40:38 derdapp004 postfix/local[30799]: 04C7040C4C:
>>>>> to=<whups at localhost>, orig_to=<whups@[mydn.tdl]>, relay=local,
>>>>> delay=0.58, delays=0.09/0.04/0/0.45, dsn=5.3.0, status=bounced
>>>>> (Command died with status 255: "/usr/bin/whups-mail-filter -g".
>>>>> Command output: PHP Warning:
>>>>> require_once(/usr/share/php/www/horde/whups/lib/Application.php): failed
>>>>> to open stream: No such file or directory in
>>>>> /usr/bin/whups-mail-filter on line 73 PHP Fatal error:
>>>>> require_once(): Failed opening required
>>>>> '/usr/share/php/www/horde/whups/lib/Application.php'
>>>>> (include_path='.:/usr/share/php:/usr/share/pear') in
>>>>> /usr/bin/whups-mail-filter on line 73 )
>>>>>
>>>>>
>>>>> If I pipe with the local user (root) from the command line, it
>>>>> works perfect.
>>>>> I guess it is about a missing environment o.s.
>>>>>
>>>>> Can somebody advice, pls?
>>>>>
>>>>> br
>>>>> Carsten
>>>>
>>>> You have set the horde_dir configuration setting in PEAR only for
>>>> the user that installed Horde, not for the user that runs the
>>>> pipe. Either use the same user for both (web server user is
>>>> always a good choice), or set the PEAR configuration for the
>>>> other user too, or set the configuration globally:
>>>> $ pear config-set -c horde horde_dir /real/path/to/horde
>>>> $ pear config-set -c horde horde_dir /real/path/to/horde system
>>>>
>>>
>>> Hmm... ok, I see.
>>> Let's check:
>>> that's the user, I installed horde with:
>>> root at derdapp004 /etc/postfix # pear config-show -c horde|grep -i horde_dir
>>> Base Horde directory horde_dir /var/www/horde
>>>
>>> This is the user, the apache2 is running:
>>> root at derdapp004 /etc/postfix # sudo -u www-data pear config-show
>>> -c horde|grep -i horde_dir
>>> Base Horde directory horde_dir /usr/share/php/www/horde
>>>
>>> And that's the postfix user:
>>> root at derdapp004 /etc/postfix # sudo -u postfix pear config-show -c
>>> horde|grep -i horde_dir
>>> Base Horde directory horde_dir /usr/share/php/www/horde
>>>
>>>
>>> ok. just to verify, the issue is still persistent, one test before
>>> the configuration change:
>>> ##############
>>> Mar 9 16:56:59 derdapp004 postfix/local[15222]: 117514085F:
>>> to=<whups at localhost>, orig_to=<whups@[mydn.tld]>, relay=local,
>>> delay=0.57, delays=0.08/0.04/0/0.46, dsn=5.3.0, status=bounced
>>> (Command died with status 255: "/usr/bin/whups-mail-filter -g".
>>> Command output: PHP Warning:
>>> require_once(/whups/lib/Application.php): failed to open stream:
>>> No such file or directory in /usr/bin/whups-mail-filter on line 73
>>> PHP Fatal error: require_once(): Failed opening required
>>> '/whups/lib/Application.php'
>>> (include_path='.:/usr/share/php:/usr/share/pear') in
>>> /usr/bin/whups-mail-filter on line 73 )
>>> ################
>>>
>>>
>>> Now I configure postfix for the dir, as root has it set:
>>> root at derdapp004 /etc/postfix # sudo -u postfix pear config-set -c
>>> horde horde_dir /var/www/horde
>>> config-set (horde_dir, /var/www/horde, user) failed, channel pear.horde.org
>>>
>>> uups... ?!?
>>> With that knowledge I searched again the all-knowing-heapdump and
>>> found other horde user having that issue -which is a pear-issue,
>>> not a horde issue.
>>> Daemon user do not have a interactive profile, so You !_have_! to
>>> set it system wide from my point of view.
>>>
>>> root at derdapp004 /home # pear config-set -c horde horde_dir
>>> /var/www/horde system
>>> config-set succeeded
>>>
>>> And again, we test:
>>> ##########################
>>> Mar 9 16:59:54 derdapp004 postfix/local[15508]: 4CC8340861:
>>> to=<whups at localhost>, orig_to=<whups@[mydn.tld]>, relay=local,
>>> delay=1, delays=0.06/0.03/0/0.95, dsn=5.3.0, status=bounced
>>> (Command died with status 1: "/usr/bin/whups-mail-filter -g".
>>> Command output: Fatal Error: No such backend "" found In
>>> /var/www/horde/whups/lib/Factory/Driver.php on line 46 1.
>>> Horde_Registry::appInit()
>>> /usr/bin/whups-mail-filter:74 2.
>>> Horde_Registry->pushApp()
>>> /usr/share/php/Horde/Registry.php:299 3.
>>> Horde_Registry->_pushAppError()
>>> /usr/share/php/Horde/Registry.php:1640 4.
>>> Horde_Registry::appInit() /usr/bin/whups-mail-filter:74 5.
>>> Horde_Registry->pushApp()
>>> /usr/share/php/Horde/Registry.php:299 6.
>>> Horde_Registry->callAppMethod()
>>> /usr/share/php/Horde/Registry.php:1635 7. call_user_func_array()
>>> /usr/share/php/Horde/Registry.php:1197 8.
>>> Horde_Registry_Application->init() 9. Whups_Application->_init()
>>> /usr/share/php/Horde/Registry/Application.php:117 10.
>>> Whups_Factory_Driver->create()
>>> /var/www/horde/whups/lib/Application.php:49 )
>>>
>>> ##########################
>>>
>>> Here is my test mail for better debugging:
>>>
>>> ##########################
>>> root at derdapp001 ~ # sendmail whups@[mydn.tld]
>>> subject: Monitoring: test ticket
>>> data
>>> Hello World
>>> [CTRL]+d
>>> ##########################
>>>
>>> Let's give it a try on the local command line as postfix user:
>>> We create a little script:
>>> #################################
>>> 1 root at derdapp004 /tmp # cat testmail :(
>>> #!/bin/bash
>>> clear;
>>> echo "Hi, my name is $(whoami)";
>>> echo "from: root at derdapp001.[mydn.tld] _
>>> to: whups@[mydn.tld] _
>>> subject: Monitoring: test alert _
>>> _
>>> hallo welt _
>>> _
>>> "|whups-mail-filter -g -q monitoring;
>>> ######################################
>>>
>>> now we fire it as postfix:
>>> ####################################
>>> root at derdapp004 /tmp # sudo -u postfix /tmp/testmail
>>> [clearscreen]
>>> Hi, my name is postfix
>>>
>>> Message from syslogd at derdapp004 at Mar 9 17:28:18 ...
>>> HORDE: No such backend "" found [pid 17708 on line 1679 of
>>> "/usr/share/php/Horde/Registry.php"]
>>>
>>> Fatal Error:
>>> No such backend "" found
>>> In /var/www/horde/whups/lib/Factory/Driver.php on line 46
>>>
>>> 1. Horde_Registry::appInit() /usr/bin/whups-mail-filter:74
>>> 2. Horde_Registry->pushApp() /usr/share/php/Horde/Registry.php:299
>>> 3. Horde_Registry->_pushAppError()
>>> /usr/share/php/Horde/Registry.php:1640
>>> 4. Horde_Registry::appInit() /usr/bin/whups-mail-filter:74
>>> 5. Horde_Registry->pushApp() /usr/share/php/Horde/Registry.php:299
>>> 6. Horde_Registry->callAppMethod()
>>> /usr/share/php/Horde/Registry.php:1635
>>> 7. call_user_func_array() /usr/share/php/Horde/Registry.php:1197
>>> 8. Horde_Registry_Application->init()
>>> 9. Whups_Application->_init()
>>> /usr/share/php/Horde/Registry/Application.php:117
>>> 10. Whups_Factory_Driver->create()
>>> /var/www/horde/whups/lib/Application.php:49
>>> ###################################
>>>
>>> Ok, give it a try on the root user:
>>>
>>> #######################################
>>> root at derdapp004 /tmp # ./testmail
>>> [clearscreen]
>>>
>>> Hi, my name is root
>>> Usage: whups-mail-filter [options]
>>>
>>> [bla bla bla]
>>>
>>> Fatal Error:
>>> --queue-name or --queue-id must specify a valid and public queue.
>>> Available queues:
>>>
>>> 1. Horde_Cli->fatal() /usr/bin/whups-mail-filter:169
>>>
>>> ##########################################################
>>>
>>> WTF?!?!?
>>>
>>> Revert system pear setting:
>>> ####################################
>>> root at derdapp004 /tmp # pear config-set -c horde horde_dir '' system
>>> config-set succeeded
>>> ######################################
>>> again, local root test:
>>>
>>> #############################
>>> root at derdapp004 /tmp # ./testmail
>>> [clearscreen]
>>>
>>> [bla bla bla]
>>>
>>> Fatal Error:
>>> --queue-name or --queue-id must specify a valid and public queue.
>>> Available queues:
>>>
>>> 1. Horde_Cli->fatal() /usr/bin/whups-mail-filter:169
>>>
>>> ###################################
>>>
>>> ok, last try, we check with the www-data:
>>>
>>> ##############################
>>> root at derdapp004 ~www # sudo -u www-data /tmp/testmail
>>> [clearscreen]
>>>
>>> Hi, my name is www-data
>>> root at derdapp004 ~www #
>>> ##############################
>>>
>>>
>>> Well... ok, what is now going on.
>>> Permission check on queue has been done.
>>> Full rights for guest (tuned up during debugging).
>>> So what is wrong here?
>>>
>>> *confused*
>>>
>>> Carsten
>>
>> Two things to rule out:
>>
>> - Use -Q instead of -q
>> - Try using -a
>>
> Hi,
> ok, changed the script like this:
> #################################
> root at derdapp004 /tmp # cat testmail :(
> #!/bin/bash
> clear;
> echo "Hi, my name is $(whoami)";
> echo "from: root at derdapp001.[mydn.tld] _
> to: whups@[mydn.tld] _
> subject: Monitoring: test alert _
> _
> hallo welt _
> _
> "|whups-mail-filter -g -Q 5 -a carsten@[mydn.tld];
> ###################################
> Check root user: OK
> Check www-data: OK
> Check postfix: failed
> ###############################
> Hi, my name is postfix
> PHP Warning: require_once(/var/www/horde/whups/lib/Application.php):
> failed to open stream: Permission denied in
> /usr/bin/whups-mail-filter on line 73
> PHP Fatal error: require_once(): Failed opening required
> '/var/www/horde/whups/lib/Application.php'
> (include_path='.:/usr/share/php:/usr/share/pear') in
> /usr/bin/whups-mail-filter on line 73
> ###############################
>
> Can You specify which files to check for permission settings?
> At the moment I have 744 on all directories at /var/www/horde
> and 745 on all files in the structure -I know a little insecure, but
> it debugging time ;-)
>
> br
> Carsten
/var/www/horde/whups/lib/Application.php is the file that cannot be
opened due to permission problems.
--
Jan Schneider
The Horde Project
https://www.horde.org/
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