[horde] [whups]: whups-mail-filter assign to ticket type in queue

[Carsten]

Hi all,

I wonder, if I understand the schematic of whups ticket system correct, 
because I am struggling with the implementation.

I understand, that each QUEUE represents a project, where a project 
might be an asset (like a car or an house) or a workflow (compared to 
plan a holiday tour).

I see, that one QUEUE might have multiple types, as compared to a car, 
that might have different kind of handlings, like a planned maintenance 
or a unscheduled repair. More IT-Like: a change or an incident.

A vacation planning project might have different types of tasks, like 
booking hotels or flights, buying special stuff like backpacks or tent 
or just a new shaver.

If I would like to feed this matrix, it would be great to have an 
option, to pipe a message direct to the correct type.

Like sending a new available fixpack for software to the QUEUE 
"InternalIT" with TYPE "change" or the message of an unavailable website 
to the type "incident".

And for QUEUE "Holiday planning" it could be good to find the tent on 
the "tobuy" "TYPE" list, but not the plane for the flight, which would 
be good to have on type "tobook".

This leads to the question, if it is possible to give "TYPE" with a mail 
piped to "whups-mail-filter".

What would be needed to implement it in the script. I am not familiar 
with the API of whups. Is there any documentation about the functions 
and workflows?

If available, I would try by myself and post the result, if working as 
some kind of "pull" request ;-)

br

Carsten