[horde] ActiveSync not working with Outlook for iOS and Android

Tue Jul 20 13:55:41 UTC 2021

Quoting Michael Menge <michael.menge at zdv.uni-tuebingen.de>:

> Hi,
>
> one of our users wants to Sync Mail and Calendar with "Outlook for  
> iOS and Android", but it is not working.
>
> In the logs i can find an OPTIONS request and a PROVISION request.  
> Both are repeated every 30-60 min.
> But there are no other Requests like SYNC, PING, FOLDERSYNC or  
> SETTINGS requests.
>
> I can't find any error messages.
>
> Should "Outlook for iOS and Android 1.0" be able to Sync with Horde  
> (horde 5.2.23, Horde_ActiveSync 2.41.5)?

The current version of Outlook for iOS/Android only supports  
synchronizing via Office365 and actual Exchange servers as far as I  
know. I'm not sure what you mean by "1.0", but if that's the version  
of the Outlook app, it's quite old.

That being said, the request you pasted below doesn't have any obvious  
issues that I can find, but I don't have a copy of that version of the  
app to test further. The fact that you are getting these requests at  
least shows that your server is setup to use ActiveSync correctly.  In  
addition to this log, you can check any php and/or web server error  
logs as well.

> Any ideas how to debug this problem?
>
> Here are the logs for one set of requests
>
> [2191377][2021-07-20T00:09:19+02:00] INFO:  
> ----------Horde_Core_ActiveSync_Driver::authenticate() attempt for  
> xxxxxxx----------
> [2191377][2021-07-20T00:09:19+02:00] INFO: ----------OPTIONS request  
> received for user xxxxxxx
> [2191377][2021-07-20T00:09:19+02:00] INFO: User xxxxxxx logged off
> [3278268][2021-07-20T00:09:19+02:00] INFO:  
> ----------Horde_Core_ActiveSync_Driver::authenticate() attempt for  
> xxxxxxx----------
> [3278268][2021-07-20T00:09:20+02:00] INFO: ----------PROVISION  
> request received for user xxxxxxx
> [3278268][2021-07-20T00:09:20+02:00] INFO: ----------Request being  
> handled for device: CE499174FDAA4CC5BCB282356666BDDF, of type:  
> Outlook, supporting protocol version: 14.1, using Horde_ActiveSync  
> v2.41.5
> [3278268][2021-07-20T00:09:20+02:00] I: <Provision:Provision>
> [3278268][2021-07-20T00:09:20+02:00] I:  <Settings:DeviceInformation>
> [3278268][2021-07-20T00:09:20+02:00] I:   <Settings:Set>
> [3278268][2021-07-20T00:09:20+02:00] I:    <Settings:UserAgent>
> [3278268][2021-07-20T00:09:20+02:00] I:      Outlook-iOS-Android/1.0
> [3278268][2021-07-20T00:09:20+02:00] I:    </Settings:UserAgent>
> [3278268][2021-07-20T00:09:20+02:00] I:    <Settings:Model>
> [3278268][2021-07-20T00:09:20+02:00] I:      Outlook for iOS and Android
> [3278268][2021-07-20T00:09:20+02:00] I:    </Settings:Model>
> [3278268][2021-07-20T00:09:20+02:00] I:    <Settings:OS>
> [3278268][2021-07-20T00:09:20+02:00] I:      OutlookBasicAuth
> [3278268][2021-07-20T00:09:20+02:00] I:    </Settings:OS>
> [3278268][2021-07-20T00:09:20+02:00] I:   </Settings:Set>
> [3278268][2021-07-20T00:09:20+02:00] I:  </Settings:DeviceInformation>
> [3278268][2021-07-20T00:09:20+02:00] I:  <Provision:Policies>
> [3278268][2021-07-20T00:09:20+02:00] I:   <Provision:Policy>
> [3278268][2021-07-20T00:09:20+02:00] I:    <Provision:PolicyType>
> [3278268][2021-07-20T00:09:20+02:00] I:      MS-EAS-Provisioning-WBXML
> [3278268][2021-07-20T00:09:20+02:00] I:    </Provision:PolicyType>
> [3278268][2021-07-20T00:09:20+02:00] I:   </Provision:Policy>
> [3278268][2021-07-20T00:09:20+02:00] I:  </Provision:Policies>
> [3278268][2021-07-20T00:09:20+02:00] I: </Provision:Provision>
> [3278268][2021-07-20T00:09:20+02:00] O: <Provision:Provision>
> [3278268][2021-07-20T00:09:20+02:00] O:  <Provision:Status>
> [3278268][2021-07-20T00:09:20+02:00] O:   1
> [3278268][2021-07-20T00:09:20+02:00] O:  </Provision:Status>
> [3278268][2021-07-20T00:09:20+02:00] O:  <Provision:Policies>
> [3278268][2021-07-20T00:09:20+02:00] O:   <Provision:Policy>
> [3278268][2021-07-20T00:09:20+02:00] O:    <Provision:Status>
> [3278268][2021-07-20T00:09:20+02:00] O:     2
> [3278268][2021-07-20T00:09:20+02:00] O:    </Provision:Status>
> [3278268][2021-07-20T00:09:20+02:00] O:   </Provision:Policy>
> [3278268][2021-07-20T00:09:20+02:00] O:  </Provision:Policies>
> [3278268][2021-07-20T00:09:20+02:00] O: </Provision:Provision>
> [3278268][2021-07-20T00:09:20+02:00] INFO: Maximum memory usage for  
> ActiveSync request: 4194304 bytes.
>
>
> Kind Regards
>
>    Michael Menge
>
> --------------------------------------------------------------------------------
> Michael Menge                          Tel.: (49) 7071 / 29-70316
> Universität Tübingen                   Fax.: (49) 7071 / 29-5912
> Zentrum für Datenverarbeitung          mail:  
> michael.menge at zdv.uni-tuebingen.de
> Wächterstraße 76
> 72074 Tübingen
>
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-- 
mike
The Horde Project
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