[imp] Seeing Inbox(1/12) -> There are no messages in this mailbox

[Joe Besko]

Quoting Harlan Stenn <Harlan.Stenn at pfcs.com>:

> I have a FreeBSD site where I've freshly installed:
>
> Horde: 3.3.9
> Imp: H3 (4.3.8) (run Imp tests)
> Ingo: H3 (1.2.4) (run Ingo tests)
> Kronolith: H3 (2.3.4) (run Kronolith tests)
> Mimp: H3 (1.1.3)
> Mnemo: H3 (2.2.3)
> Nag: H3 (2.3.5)
> Trean: 1.0-cvs (run Trean tests)
> Turba: H3 (2.3.4) (run Turba tests)
>
> PHP Version: 5.3.3
>
> I log in and see I have a folder with 1 new/unread message, and
> expanding the "Mail" button I see that it's the Inbox, with (1/12).  I
> click on this folder and see:
>
>   Inbox (1)        No Messages
>   There are no messages in this mailbox.
>
> If I "visit" this account with Thunderbird, I can see the messages.
>
> Horde and Imp tests run fine.
>
> I see no error messages in any of the log files (apache, dovecot, ...)
>
> Suggestions?

We have experienced this problem too.  We have found that clearing the  
IMP preferences from the database "fixes" this problem.  We don't know  
exactly why this problem occurs.  The only thing that has been a  
recurring theme is the people that have the problem have accessed  
their mail from a mobile device.  But we've had others access their  
mail from a mobile device without running into this problem, so we're  
still looking for answers.

-- 

Joe Besko                      Phone:        517.432.5335
Systems Programmer             Fax:          517.353.9847
Michigan State University      E-mail:       jbesko(a)msu.edu
313 Computer Center
East Lansing, MI 48824-1042