[imp] Controlling the reply in IMP 5

Gunnar Wrobel wrobel at horde.org
Tue Aug 23 06:06:50 UTC 2011


Quoting Rick Romero <rick at havokmon.com>:

> Quoting Jan Schneider <jan at horde.org>:
>
>> Zitat von Brent <impuser at bitrealm.com>:
>>
>>> Quoting Michael M Slusarz <slusarz at horde.org>:
>>>
>>>> Quoting D G Teed <donald.teed at gmail.com>:
>>>>
>>>>> I've just joined the list.  Looking for way to control sender  
>>>>> replies in IMP.
>>>>> Like Nick from a couple of days ago, our users (and helpdesk) are asking
>>>>> for a way to make the default reply to sender only or always chosen.
>>>>>
>>>>> While Michael Slusarz's reply is probably correct for many end users,
>>>>> it isn't desired from a management point of view.  You assume the
>>>>> user is intelligent and observant.  We are talking about people who
>>>>> respond to phishing emails.  Don't assume too much of the user!
>>>>
>>>> So how is locking someone into the opposite behavior also NOT  
>>>> assuming too much of the user?  It's exactly the same, just with  
>>>> a different default behavior.
>>>>
>>>> Thus, the question becomes what is the proper default behavior.   
>>>> I've given the reasoning why we choose Reply to All.  I have yet  
>>>> to see a single valid argument as to why Reply to Sender should  
>>>> be the default.
>>>
>>> The primary reasoning lies in the fact the button is labeled "Reply", which
>>> in all other email programs means "reply to sender".  If you're  
>>> going to default
>>> the "Reply" button to "Reply to All", then it should be labeled as such.
>>
>> It's not defaulting to Reply to All. Which reply type it is, is  
>> decided dynamically, depending on who the original message's  
>> recipient(s) were.
>
> Attempting 3rd person observation...
>
> As far as the basic user is concerned, it's always Reply to All.  If  
> there is only one recipient, the 'All' is just the original Sender.   
> That's not fancy.

As far as I can tell this observation is correct: For the standard  
user the functionality is not intelligent at all. Here the "automatic"  
behavior always does a "Reply to All" which is labelled as "Reply".  
That this is considered problematic seems reasonable to me.

Cheers,

Gunnar

>
> BUT - If you add in that if one of the recipients is not your  
> identities, then it's definitely dynamic.  Now, that's fancy for an  
> advanced user, most user's aren't going to run into that situation -  
> therefore the functionality appears incorrect to them.
>
> Rick
>
>
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