[kronolith] Calendar syncing issues
Michael J Rubinsky
mrubinsk at horde.org
Mon May 16 18:57:11 UTC 2016
Quoting John H. Bennett III <bennettj at thebennetthome.com>:
> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>
>> Quoting John H. Bennett III <bennettj at thebennetthome.com>:
>>
>>> Quoting "John H. Bennett III" <bennettj at thebennetthome.com>:
>>>
>>>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>>>
>>>>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>
>>>>>> Quoting John H. Bennett III <bennettj at thebennetthome.com>:
>>>>>>
>>>>>>> Quoting Simon B <simon.buongiorno at gmail.com>:
>>>>>>>
>>>>>>>> On 14 Apr 2016 05:35, "John H. Bennett III"
>>>>>>>> <bennettj at thebennetthome.com> wrote:
>>>>>>>>>
>>>>>>>>> Quoting bennettj at thebennetthome.com:
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> -------- Original message --------
>>>>>>>>>> From: Michael J Rubinsky <mrubinsk at horde.org>
>>>>>>>>>> Date: 4/5/16 8:11 AM (GMT-06:00)
>>>>>>>>>> To: kronolith at lists.horde.org
>>>>>>>>>> Subject: Re: [kronolith] Calendar syncing issues
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>>>>>>
>>>>>>>>>>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>>>>>>>
>>>>>>>>>>>> Re-adding the mailing list in CC for the remainder of the
>>>>>>>>>>>> discussion.
>>>>>>>>>>>>
>>>>>>>>>>>> Quoting John H. Bennett III <bennettj at thebennetthome.com>:
>>>>>>>>>>>>
>>>>>>>>>>>>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Quoting John H. Bennett III <bennettj at thebennetthome.com>:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> Quoting John H. Bennett III <bennettj at thebennetthome.com>:
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Hello all,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> I am having an issue getting my calendar to sync,
>>>>>>>>>>>>>>>>> correctly.
>>>>>>>>>>>>>>>>> If I add an event using kronolith, then that event
>>>>>>>>>>>>>>>>> won't sync
>>>>>>>>>>>>>>>>> to my mobile device. I will still get the event
>>>>>>>>>>>>>>>>> reminder, and
>>>>>>>>>>>>>>>>> the event will be shown in the daily agenda email. If I add
>>>>>>>>>>>>>>>>> an event using my mobile, then that event will sync
>>>>>>>>>>>>>>>>> just fine
>>>>>>>>>>>>>>>>> to kronolith. I've no idea how this get into this state.
>>>>>>>>>>>>>>>>> Things had been working just fine until the last set of
>>>>>>>>>>>>>>>>> updates, but I'm not sure if those updates are
>>>>>>>>>>>>>>>>> really the cause.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> If it will help, I can provide a sync log showing when I add
>>>>>>>>>>>>>>>>> an event to my phone, then sync, and when I add with
>>>>>>>>>>>>>>>>> kronolith
>>>>>>>>>>>>>>>>> and sync, which hopefully would show something.
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> I appreciate whatever help can be given to me.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> You don't mention what protocol you are using to synchronize.
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> Thank you,
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> John
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>>> kronolith mailing list
>>>>>>>>>>>>>>>>> Frequently Asked Questions: http://wiki.horde.org/FAQ
>>>>>>>>>>>>>>>>> To unsubscribe, mail: kronolith-unsubscribe at lists.horde.org
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>>> mike
>>>>>>>>>>>>>>>> The Horde Project
>>>>>>>>>>>>>>>> http://www.horde.org
>>>>>>>>>>>>>>>> https://www.facebook.com/hordeproject
>>>>>>>>>>>>>>>> https://www.twitter.com/hordeproject
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> I'm sorry about that. I am using Activesync. My
>>>>>>>>>>>>>>> mobile device
>>>>>>>>>>>>>>> is a Galaxy S6, with Android 6.0.1, Android security
>>>>>>>>>>>>>>> patch level
>>>>>>>>>>>>>>> February 1, 2016.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Then, yes. Please provide a synclog showing both a
>>>>>>>>>>>>>> successful and
>>>>>>>>>>>>>> unsuccessful attempt.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> Part of my horde/conf.php
>>>>>>>>>>>>>>> $conf['activesync']['params']['driverconfig'] = 'horde';
>>>>>>>>>>>>>>> $conf['activesync']['storage'] = 'Sql';
>>>>>>>>>>>>>>> $conf['activesync']['emailsync'] = true;
>>>>>>>>>>>>>>> $conf['activesync']['version'] = '14.1';
>>>>>>>>>>>>>>> $conf['activesync']['auth']['type'] = 'basic';
>>>>>>>>>>>>>>> $conf['activesync']['autodiscovery'] = 'user';
>>>>>>>>>>>>>>> $conf['activesync']['outlookdiscovery'] = false;
>>>>>>>>>>>>>>> $conf['activesync']['ping']['heartbeatmin'] = 60;
>>>>>>>>>>>>>>> $conf['activesync']['ping']['heartbeatmax'] = 2700;
>>>>>>>>>>>>>>> $conf['activesync']['ping']['heartbeatdefault'] = 480;
>>>>>>>>>>>>>>> $conf['activesync']['ping']['deviceping'] = true;
>>>>>>>>>>>>>>> $conf['activesync']['ping']['waitinterval'] = 5;
>>>>>>>>>>>>>>> $conf['activesync']['enabled'] = true;
>>>>>>>>>>>>>>> $conf['activesync']['logging']['type'] = false;
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> John
>>>>>>>>>>>>>>>
>>>>>>>>>>>>>>> --
>>>>>>>>>>>>>>> kronolith mailing list
>>>>>>>>>>>>>>> Frequently Asked Questions: http://wiki.horde.org/FAQ
>>>>>>>>>>>>>>> To unsubscribe, mail: kronolith-unsubscribe at lists.horde.org
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> --
>>>>>>>>>>>>>> mike
>>>>>>>>>>>>>> The Horde Project
>>>>>>>>>>>>>> http://www.horde.org
>>>>>>>>>>>>>> https://www.facebook.com/hordeproject
>>>>>>>>>>>>>> https://www.twitter.com/hordeproject
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Mike,
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you for looking at the sync log. 2 files attached. The
>>>>>>>>>>>>> first file, I added event on my phone, then did a sync.
>>>>>>>>>>>>> It shows
>>>>>>>>>>>>> up on my personal calendar. Second file done on
>>>>>>>>>>>>> Kronolith, event
>>>>>>>>>>>>> doesn't show up. None of the previous events I had on
>>>>>>>>>>>>> my personal
>>>>>>>>>>>>> calendar are showing up. One recurring event I've had on there
>>>>>>>>>>>>> for close to 2 years.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> This is weird:
>>>>>>>>>>>>
>>>>>>>>>>>> 016-04-04T23:01:49-05:00 INFO: [2596] Initializing message diff
>>>>>>>>>>>> engine for Ab2ed48a2 (@Tasks@)
>>>>>>>>>>>> 2016-04-04T23:01:49-05:00 INFO: [2596]
>>>>>>>>>>>> Horde_Core_ActiveSync_Driver::getSyncStamp(@Tasks@, 42915);
>>>>>>>>>>>> 2016-04-04T23:01:49-05:00 INFO: [2596] Using SYNCSTAMP
>>>>>>>>>>>> 42915 for Ab2ed48a2.
>>>>>>>>>>>> 2016-04-04T23:01:49-05:00 INFO: [2596]
>>>>>>>>>>>> Horde_Core_ActiveSync_Driver::getServerChanges(@Tasks@, 42915,
>>>>>>>>>>>> 42915, 1452571309, 0, 1, 100, )
>>>>>>>>>>>>
>>>>>>>>>>>> Somehow the collection id of Ab2ed48a2 is supposed to be for your
>>>>>>>>>>>> calendar, but it is being translated server side in some
>>>>>>>>>>>> places as
>>>>>>>>>>>> tasks. This would definitely cause problems, as it is
>>>>>>>>>>>> causing Horde
>>>>>>>>>>>> to poll Nag for changes when it should be polling
>>>>>>>>>>>> Kronolith. I will
>>>>>>>>>>>> have to look into this further to see how this could have
>>>>>>>>>>>> happened.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The synckey that is being requested by the client for the Calendar
>>>>>>>>>>> collection is present in your syncCache attached to two different
>>>>>>>>>>> collections - both the Tasks and Calendar. I would need to see the
>>>>>>>>>>> log when this actually happened to see when the duplicate sync key
>>>>>>>>>>> was added, but it is most likely a client issue - sending
>>>>>>>>>>> the wrong
>>>>>>>>>>> synckey during a request which corrupted the synccache. I
>>>>>>>>>>> will look
>>>>>>>>>>> to add code to catch this case and reset the state.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> I forgot to ask what state storage backend is in use, SQL or Mongo?
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> mike
>>>>>>>>>> The Horde Project
>>>>>>>>>> http://www.horde.org
>>>>>>>>>> https://www.facebook.com/hordeproject
>>>>>>>>>> https://www.twitter.com/hordeproject
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> kronolith mailing list
>>>>>>>>>> Frequently Asked Questions: http://wiki.horde.org/FAQ
>>>>>>>>>> To unsubscribe, mail: kronolith-unsubscribe at lists.horde.org
>>>>>>>>>> I'm using SQL.
>>>>>>>>>>
>>>>>>>>>> Thank you,
>>>>>>>>>>
>>>>>>>>>> John
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Is there anything else you need from me for this? No matter
>>>>>>>>> what I do, I can't get things working as they were, so I'm
>>>>>>>>> asking before I delete the account from my device and the
>>>>>>>>> activesync devices from horde.
>>>>>>>>
>>>>>>>> Frankly those are my first two synch issue trouble-shooting
>>>>>>>> synch issues. Not the last resort.
>>>>>>>>
>>>>>>>> Simon
>>>>>>>
>>>>>>> That message was really to Mike since I sent him my device
>>>>>>> sync logs, and he had made the "This is weird" comment. I had
>>>>>>> already removed the device from horde activesync. This time
>>>>>>> around, it's just my device that is having this issue, but if
>>>>>>> this were happenning to multiple devices, taking the time to
>>>>>>> delete and re-create accounts for every device wouldn't be
>>>>>>> something I'd want to do which is why I don't think deleting
>>>>>>> and recreating the account on a device should be the first
>>>>>>> thing to do. I'd rather provide information so that if there
>>>>>>> is an issue, it can be fixed.
>>>>>>
>>>>>> Sorry, I've been sick the last few days and am still getting
>>>>>> over things. I'll try to finish looking at this soon. Basically
>>>>>> though, the only explanations I have is that either your client
>>>>>> is BADLY broken, or your system is generating colliding UUIDs
>>>>>> for the synckeys. This would normally be a VERY rare occurrence
>>>>>> and I would not expect that to happen multiple times.
>>>>>>
>>>>>> I've already added code to try to help catch this when loading
>>>>>> the device state, but still want to add code that checks for
>>>>>> the collision when the synckey is generated. This will prevent
>>>>>> the case when it's your system generating colliding keys, but
>>>>>> not if your client is broken.
>>>>>
>>>>> This feature is included in the latest Horde_ActiveSync package
>>>>> released last night.
>>>>>
>>>>> --
>>>>> mike
>>>>> The Horde Project
>>>>> http://www.horde.org
>>>>> https://www.facebook.com/hordeproject
>>>>> https://www.twitter.com/hordeproject
>>>>
>>>> Thank you!!! This fixed the issue I was having.
>>>>
>>>> John
>>>
>>> Upon further review, this didn't completely fix my issue. Things
>>> work fine for me, if I choose to not sync my tasks to my device.
>>> As soon as I enable this on my device, then the calendar behaves
>>> the same as before. So for now, I'm not syncing any tasks as I
>>> really want my calendar items. If you'd like me to re-enable my
>>> tasks and send you a sync log, I can do that.
>>
>>
>> Sure, if you have the time. It's honestly looking like some client
>> error though. Once I get brave enough to click the Update button on
>> my Note to bring it up to Android 6.0.x I can try to reproduce it,
>> though I've been hesitant to update to 6 due to numerous reported
>> issues. I miss the days of easy/non-destructive ROM flashing for
>> this ....
>>
>>>
>>> Thank you,
>>>
>>> John
>>>
>>>
> Hi Mike,
>
> Sorry for the delay. I had to go out of town for work, then I got
> sick. Attached are two sync logs. The first on, I enabled sync
> tasks on my device, and added an event on 5/16, named first test.
> Upon syncing, I lose all of my calendar items. The second, I turned
> off sync tasks, and added another event, named second test. This
> time, my calendar syncs, and both first and second test items also
> show up on my calendar on my device. I hope I ran the log long
> enough.
>
> Please let me know if you need anything else from me.
This is almost certainly a client bug. Your client is using the exact
same synckey for both calendar and tasks. Each should have a unique key.
> Thank you again,
>
> John
--
mike
The Horde Project
http://www.horde.org
https://www.facebook.com/hordeproject
https://www.twitter.com/hordeproject
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