[sync] ActiveSync attachments not downloading, disappearing on devices

Wed Nov 26 16:51:05 UTC 2014

  ----- Nachricht von Volker Then <horde40 at volkerthen.com> ---------
  Datum: Wed, 26 Nov 2014 17:26:27 +0100
    Von: Volker Then <horde40 at volkerthen.com>
Betreff: Re: [sync] ActiveSync attachments not downloading, disappearing on
devices
     An: sync at lists.horde.org

> Zitat von Michael J Rubinsky <mrubinsk at horde.org>:
>
>> Quoting Volker Then <horde40 at volkerthen.com>:
>>
>>> Zitat von Michael J Rubinsky <mrubinsk at horde.org>:
>>>
>>>> Quoting Volker Then <horde40 at volkerthen.com>:
>>>>
>>>>> Zitat von Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>
>>>>>> Quoting Volker Then <horde40 at volkerthen.com>:
>>>>>>
>>>>>>> Zitat von Volker Then <horde40 at volkerthen.com>:
>>>>>>>
>>>>>>>> Zitat von Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>>>>
>>>>>>>>> Quoting Volker Then <horde40 at volkerthen.com>:
>>>>>>>>>
>>>>>>>>>> Zitat von Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>>>>>>
>>>>>>>>>>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>>>>>>>
>>>>>>>>>>>> Quoting Michael J Rubinsky <mrubinsk at horde.org>:
>>>>>>>>>>>>
>>>>>>>>>>>>> Quoting Volker Then <horde40 at volkerthen.com>:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Dear list,
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> since a few days there is a problem with ActiveSync on
>>>>>>>>>>>>>> certain devices. Some of my users report the following
>>>>>>>>>>>>>> issues:
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> - Outlook 15: Most attachments (jpgs, pdfs) are not getting
>>>>>>>>>>>>>> downloaded. Some get downloaded up to 50%, some others
>>>>>>>>>>>>>> aren't visible at all.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> - iOS devices: After tapping on the attachment, it gets
>>>>>>>>>>>>>> downloaded and then it's visible for a few milliseconds
>>>>>>>>>>>>>> until it disappears totally.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> I keep the horde pear packages up-to-date on an weekly
>>>>>>>>>>>>>> basis. Recently there was an update of the ActiveSync
>>>>>>>>>>>>>> package. Could this be the problem?
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> In the logfiles (debug and activesync) I see nothing
unusual.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> The horde server is running on a Debian squeeze machine,
>>>>>>>>>>>>>> PHP 5.3.3-7+squeeze22.
>>>>>>>>>>>>>>
>>>>>>>>>>>>>> Thanks in advance for any help,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *sigh*
>>>>>>>>>>>>>
>>>>>>>>>>>>> It seems that actually correctly performing MIME truncation
>>>>>>>>>>>>> actually breaks these clients. I give up.
>>>>>>>>>>>>
>>>>>>>>>>>> This was actually my fault.
>>>>>>>>>>>>
>>>>>>>>>>>> Should be fixed in Git (fixes in both Core and ActiveSync).
>>>>>>>>>>>> Will push a new release after I run/test for a bit more in my
>>>>>>>>>>>> personal production.
>>>>>>>>>>>
>>>>>>>>>>> I pushed the releases for this, as everything seems good.
>>>>>>>>>>>
>>>>>>>>>>> There is some issue with emails originally containing only
>>>>>>>>>>> plaintext leaking mime boundry text that I'm still looking
>>>>>>>>>>> into, but I think that's due to some recent changes in
>>>>>>>>>>> Horde_Mime since they still occur when the ActiveSync changes
>>>>>>>>>>> are backed out.
>>>>>>>>>>
>>>>>>>>>> Something is wrong with the dependencies:
>>>>>>>>>>
>>>>>>>>>> horde/Horde_Core requires package "horde/Horde_Mime" (version
>>>>>>>>>> >= 2.5.0, version <= 3.0.0alpha1, excluded versions:
>>>>>>>>>> 3.0.0alpha1), installed version is 2.4.5
>>>>>>>>>
>>>>>>>>> I didn't realize Horde_Mime's version requirement was bumped.
>>>>>>>>> Pushing a Horde_Mime now.
>>>>>>>>
>>>>>>>> Hi Mike,
>>>>>>>>
>>>>>>>> After the recent updates with fixed horde_smtp, there is still
>>>>>>>> the problem with ActiveSync on iOS (empty message bodies, not
>>>>>>>> attachments being displayed) and Outlook. In the sync log I see
>>>>>>>> several error messages (Outlook):
>>>>>>>>
>>>>>>>> 2014-11-23T20:30:58+01:00 ERR: [19950] Attempting to add a
>>>>>>>> collection
>>>>>>>>              to the sync cache while requiring a synckey,
but no
>>>>>>>>              synckey could be found. Most likely a client
error in
>>>>>>>>              requesting a collection during PING before it
has
>>>>>>>> issued a
>>>>>>>>              SYNC.
>>>>>>>>
>>>>>>>> 2014-11-23T20:30:58+01:00 ERR: [21584]
>>>>>>>> Horde_ActiveSync_Collections::getBackendIdForFolderUid failed
>>>>>>>> because folder was not found in cache.
>>>>>>>>
>>>>>>>> Volker
>>>>>>>
>>>>>>> After today's ActiveSync update at least iOS is syncing. But I
>>>>>>> have still the issue with my Outlook clients (see above).
>>>>>>
>>>>>> You mean with blank email bodies? Can you provide a sync log?  I
>>>>>> wasn't seeing that when I tested before release last night.
>>>>>
>>>>> The issue with the blank email bodies was on the iOS client. This
>>>>> seems to be fixed by now. Outlook stopped syncing at all after the
>>>>> recent updates. I sent you the log a few minutes ago.
>>>>
>>>> It looks like the server side folder cache was removed or corrupted,
>>>> but OL is not responding the the '12' status code that tells it to
>>>> re-initialize the state. Try removing and recreating the account.
>>>
>>> Yes, the cache files were removed after I got the message "Cache
>>> version changed" after the recent updates. How would I remove and
>>> recreate a production account? The user's account is working on his
>>> iOS client. Cache files are stored in the local file system, the user
>>> backend is ldap.
>>
>> Sorry, I wasn't clear enough. I'm talking about the sync cache and/or
>> client state. These are not related to any other Horde cache. They are
>> stored in SQL.
>>
>> Anyway, if removing the client from Horde's activesync administration
>> screen doesn't force OL to reset itself, you can either remove OL's
>> local cache file and/or just delete and recreate the account in OL.
>
> Again some tests with Outlook and ActiveSync. It's still not working
> like prior to ActiveSync 2.20.*. The full collection never gets synced,
> Outlook retrieves identical ServerEntryIDs multiple times, but in the
> client no email appears. When I sync only the last month, some utems got
> synced, before the syncing process stops. The Log says, that it found
> loads of changes, but they don't get synced. Any progress here? OL sync
> was working almost perfectly in the last weeks. Anyone else witnessing
> this? (in case you have an up-to-date horde installation)
> Volker

hi i have the same issue ... updated today morning ... endless outlook 2013
sync
in the apache.log i found 1000x :

mod_fcgid: stderr: PHP Fatal error:  Call to a member function toString()
on a non-object in /usr/local/share/pear/Horde/Mime/Part.php on line 1282
  Mit freundlichen Grüssen

Andreas Schneider

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