[turba] Incorrect To: headers when adding recipients from address book in compose window

[Liz Rea]

After much more thrashing this afternoon, I have come up with the  
following explanation for this problem:

In preparation to dump the addressbook entirely and have my user re- 
enter manually, I made a CSV backup of the data in the addressbook.

On a whim I did the same to my working addressbook.

On another whim, I opened them both up, and this is what I saw:
In her CSV, line breaks are as originally noted:

,"user1 at nekls.org
",,,,,,,,,,,,,
,"user2 at sunflower.com
",,,,,,,,,,,,,
,"user3 at northkclibrary.org
",,,,,,,,,,,,,
,"user4 at northkclibrary.org
",,,,,,,,,,,,,

Ending quotes are on the next line! D'oh!

On my CSV, line breaks are as originally noted:

,"user1 at bluevalley.net",,,,,,,,,,,,,
,"user2 at northkclibrary.org",,,,,,,,,,,,,
,"user3 at yahoo.com",,,,,,,,,,,,,
,""""friend1"""",,,,,,,,,,,,,
,"user4 at jocolibrary.org",,,,,,,,,,,,,
,"user5 at holtonks.net",,,,,,,,,,,,,
,"user6 at hotmail.com",,,,,,,,,,,,,
,"user7 at bartonccc.edu",,,,,,,,,,,,,

AHA! the quotes are on the same line!

I corrected the line breaks on the CSV for my user, and dumped/ 
reimported the addressbook. Everything works fine now.

Our hunch is that we imported the incorrect entries from a client  
export (specifically, a few versions back of Thunderbird). She had  
several entries that I found to have the correct format, and as I was  
fixing the CSV for reimport, she confirmed that those were the ones  
she had entered manually through Turba.

I entered several test addresses through Turba and the CSV indicates  
that the format is correct.

Would there be a way to, in the future, check for this kind of import  
malformation and automatically correct it (or at least pop an error)?  
This problem caused several "mass mailings" to get redirected to me  
instead of their intended recipients, and actually in several cases  
caused quite a problem for my user (and by extension, me). I'd hate  
for someone else to have to go through that.

I'm glad to have this one figured out. Hope this description/solution  
helps somebody out there.

Liz Rea
Northeast Kansas Library System
http://www.nekls.org


> Still thrashing about this problem with a user sending to multiple
> recipients and getting "undisclosed recipient" in the sent-items and
> the message is not sent.
>
> Here is what I've found. After selecting multiple recipients
> individually from the compose message addressbook screen, this is
> what appears in the To: header:
>
> "person1" <email at email.net, "person2" <email at email2.com, "person3"
> <email at email3.lib.ks.us, "company1" <commercial.company at email4.com>
>
>
> Are you noticing what I'm noticing? There is a missing > after the
> first email address, the second email address, and the third email
> address. The only one that has a finishing > is the last address.
>
> The format should be:
> "person1" <email at email.net>, "person2" <email at email2.com>, "person3"
> <email at email3.lib.ks.us>, "company1" <commercial.company at email4.com>
>
> This happens to several users on the system, but I cannot seem to
> replicate the issue on my own account. I have logged in as the
> problematic users and have replicated the problem easily. The
> addressbook formatting through Turba seems to be identical in my  
> addressbook as it
> is in theirs (no strange characters in the addressbook entries that I
> can reasonably ascertain).
>
> The horde log shows the following:
>
> Feb 10 12:28:00 HORDE [info] [imp] 198.248.xx.xx Message sent to
> "person1" <email at email.net, "person2" <email at email2.com, "person3"
> <email at email3.lib.ks.us, "company1" <commercial.company at email4.com>
> from MyUser [on line 949 of "/var/www/htdocs/horde/imp/compose.php"]
>
> This does not look abnormal to me as far as a sent message entry
> goes. It does reflect the missing closing triangle brackets as noted
> from the compose window outlined above. The message comes to the mail
> administrator (me) with nothing in the To: field. This is expected
> behavior for messages that have no recipients sent from postfix.
>
> Could this be a fault with the addressbook for this particular user?
> An artifact of a manual edit of the addressbook? I don't have an
> explanation and the affected users (it's not ALL of them!) are
> frustrated, as am I.
>
> Can anyone explain this behavior to me? At the very least there needs
> to be an error check for this condition.
>
> Liz Rea
> Northeast Kansas Library System
>
>
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> End of turba Digest, Vol 863, Issue 1
> *************************************